QNX - Systems Software Developer II (Integration)

BlackBerry Inc.; Ottawa; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Senior Systems Software Developer to provide integration services for QNX products. The role involves troubleshooting technical issues, engaging with customers, and developing solutions within a collaborative environment. Ideal candidates possess relevant education and significant customer service experience, coupled with software development skills in C and embedded systems knowledge.

Qualifications

• 3-5+ years customer service experience in a related environment.
• Proven software development experience with the C programming language.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct troubleshooting and customer service work related to all QNX products.
• Document, support and resolve consumer inquiries pertaining to QNX products.
• Collaborate with peers to resolve technical issues.

Skills

Software development

Customer service

Problem solving

Analytical thinking

Interpersonal skills

Education

Post-secondary certificate or diploma in Computer Science, Mathematics, Engineering

Tools

SVN

Git

JIRA

Jenkins

Job description

QNX - Senior Systems Software Developer (Integration)

Worker Sub-Type : Regular

Job Description :

QNX is a trusted supplier of safe and secure operating systems, hypervisors, frameworks and development tools, and provides expert support and services for building the world’s most critical embedded systems. We are the embedded experts. QNX was born in embedded, and provides time-tested and trusted foundation software, including our deterministic micro-kernel real-time operating system (RTOS), safety-certified products, middleware and security solutions, all purpose-built for embedded systems.

QNX software is trusted by more than 68% of the Electric Vehicle market by volume, 24 of the top 25 EV manufacturers and is running in 255 million vehicles globally. Our foundation products have been pre-certified to ISO 26262 ASIL D, and we offer a broad range of board support packages, professional services, AUTOSAR adaptive support and middleware solutions to accelerate development and help OEMs meet Start of Production (SOP) dates.

Job Summary :

The role of the Systems Software Developer is to deliver professional integration services and solutions for all QNX products. In this role, you will resolve complex technical issues and use innovative thinking in the development and delivery of solutions for customer issues. The Systems Software Developer acts as a consultative partner providing expertise, analysis and advice to external customers. The Systems Software Developer will develop and maintain strong working relationships with various internal stakeholders, in order to resolve issues that positively impact the customer experience.

Key Accountabilities :

• Conduct varied troubleshooting and customer service work related to all QNX products (Networking, USB, Kernel, Multimedia, Graphics, IDE, tools, etc.).
• Document, support and resolve consumer inquiries pertaining to QNX products and escalate to the appropriate parties when required.
• Collaborate with peers to proactively and reactively resolve technical issues and demonstrate innovative thinking.

Education and Experience :

• Post-secondary certificate or diploma in Computer Science, Mathematics, Engineering, or another related field;
• 3-5+ years customer service experience in a related environment;
• An equivalent combination of education and / or experience may be considered;

Technical Requirements :

• Proven software development experience with the C programming language.
• Excellent interpersonal and customer service skills;
• Excellent written and verbal communication skills;
• Knowledge of shell scripting languages, GCC and GDB is considered an asset;
• Familiarity with source versioning, problem reporting and constant integration systems (SVN, Git, JIRA, Jenkins);
• Experience working on large projects with high levels of integration would be an asset;
• Excellent problem solving and analytical thinking / innovation skills;
• Working knowledge of the QNX operating system and embedded software development principles;
• Exceptional time management and multi-tasking skills;
• Proven ability to deal with sensitive matters with a degree of diplomacy, tact and confidentiality;
• Hands-on experience with embedded systems is an asset;
• Enthusiasm and a desire to learn about new technologies;

Interested in hearing more? Then we would love to hear from you.

Scheduled Weekly Hours : 40

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