QA Technician

Refresco; Calgary; On-site; CAD 60,000 - 78,000; Full time

Job summary

Refresco in Calgary is seeking a Quality Assurance Technician to oversee daily quality operations, ensuring compliance with GMP, HACCP and SQF standards. The role includes monitoring sanitation, batching, and product specifications, while maintaining records and supporting process improvements.

You will work closely with cross-functional teams to verify test results, perform analyses on raw materials, and ensure packaging integrity.

Qualifications

• Knowledge of GMP, HACCP, SQF standards (certification ideal).
• Bachelor’s degree or Diploma in Food Science, Quality, or related discipline, or currently studying.
• Experience with quality systems and lab practices is preferred.

Responsibilities

• Adhere to GMPs and wear PPE in warehouse or production areas.
• Ensure products meet specifications per SAP and conduct analysis on materials.
• Maintain accurate test records and complete required reports.
• Collaborate with departments to improve quality, yields, and production efficiency.
• Prepare lines for startup with accurate flavor, mix settings and product parameters.

Skills

Excel

Word

SAP

PowerPoint

Education

Bachelor’s degree or Diploma in Food Science, Quality, or related discipline OR currently studying

Job description

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.

We are the world’s largest bottler for retailers and A-brands. Our products are distributed worldwide from our production sites in Europe and North America. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how would YOU put our drinks on every table?

Summary Description

Reporting to the Supervisor Quality Assurance, the Quality Assurance Technician is responsible for overseeing the day-to-day quality operations including the implementation and monitoring of quality, sanitation, and batching systems to facilitate compliance with company objectives and regulatory requirements.

Key Accountabilities

The following are essential duties and responsibilities for this position:

• Adhere to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and wear the required personal protective equipment (PPE) while in the warehouse or production areas.
• Responsible to adhere to food quality and food safety as per quality standards and/or Safe Quality Food requirements.
• Ensure all products being run conform to the product specifications as outlined in SAP system, and conduct analysis on raw deliveries, syrup batches and treated water.
• Maintain accurate, legible records of all tests and retests performed. Complete all other required reports (work orders, action reports, etc.) in a timely manner.
• Work closely with all departments to improve quality, increase efficiencies, increase yields and eliminate out of specification or damaged product.
• Startup lines in an accurate and timely manner through pre-confirming flavor to be run, carbo-trol/flow mix settings and product parameters.
• Conduct chemical and physical analysis on raw and intermediate processing materials including packaging materials and determine status of materials as acceptable or unacceptable.
• Complete flavor changes in an accurate and timely manner through pre-confirming flavor to be run, carbo-trol/flow mix settings and product parameters.
• Evaluate finished products against current standards by performing audits to monitor all aspects of finished product and packaging integrity.
• Check process control parameters to assure proper equipment application and operation is being maintained by performing secure seal, closure torque and seaming checks.
• Ensure accurate test results by maintaining proper operation, cleanliness and calibration of laboratory equipment.
• Maintain laboratory cleanliness at all times.
• Utilize free time by assisting other technicians or production personnel, filing, preparing reagents, photocopying audit sheets, checking held products, emptying reference samples, reading micro plates, checking inventory supplies and overseeing repacks.
• Complete special projects and other reasonable duties as assigned by Lead Hand or Management.
• When more than one shift is operating, communicate with the technician coming on shift of any issues which may affect product or scheduling as well as cleaning all equipment and benches used for your line. Mop the floor if not already completed. Wait for your replacement before leaving the laboratory. If your replacement is late, inform lead hand on shift or contact the QA Manager.

Skills/Qualifications

• Knowledge of Excel, Word, SAP and PowerPoint
• Ability to analyze and solve problems, results-oriented
• Organized and detail-oriented, adaptable to change

Education and Experience

• Bachelor’s degree or Diploma in Food Science, Quality, or related discipline OR currently studying.
• Knowledge of quality systems (GMP, HACCP, SQF) – certification ideal

Working Conditions

• Shifts- Rotation shifts are required for this position.
• Physical-Continuously standing or walking.
• Visual/Sensory-This position requires regular need to give moderate attention with one or two senses.
• Work environment- Work and environment are very repetitive.
• Mental Stress- There is pronounced pressure from deadlines, production quotas, or similar demands.

Other Duties

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Equal Opportunity Employer

Refresco is an Equal Employment Opportunity/Affirmative Action employer. Refresco does not discriminate against qualified applicants or employees based on race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran status, status in uniformed services, sexual orientation, gender identity, gender expression, marital status, genetic information, or any other status protected by law.