QA Specialist

gategroup; Richmond; On-site; CAD 50,000 - 70,000; Full time

Job summary

gategroup is searching for a motivated individual for the Quality Assurance role in Richmond, Canada. This position involves auditing quality systems, monitoring food safety practices, and training staff within the airline catering industry. Candidates should have a related college degree and experience in food safety controls, with skills in quality auditing and Microsoft Office. Join a global leader in airline catering and contribute to enhancing culinary experiences during travel.

Qualifications

• Education: College degree in a related discipline with knowledge of Food Safety, HACCP, and/or Quality Management.
• Work Experience: At least 1 year in food safety control practices and at least 2 years in high-volume food production.
• Skills: Intermediate proficiency in Microsoft Office, knowledge of quality auditing methods, detail-oriented.

Responsibilities

• Audit implementation of quality systems for effectiveness.
• Monitor corrective action systems and lead quality improvement efforts.
• Develop and implement comprehensive quality programs.

Skills

Microsoft Office

Quality auditing

Detail-oriented

Communication

Education

College degree in a related discipline

Job description

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Job Opportunity

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Main Duties and Responsibilities:

1. Audit implementation of quality systems for effectiveness, verifying operational activities to Gate Gourmet, Customer, and Regulatory specifications.
2. Monitor corrective action systems.
3. In conjunction with the QA Manager and Supervisor, educate (train) staff and managers on quality issues.
4. Develop and implement comprehensive quality programs.
5. Implement quality systems as detailed in the quality manual.
6. Lead total quality improvement efforts, initiate problem solving, and ensure implementation.
7. Drive prevention of defects over detection.
8. Coordinate actions to prevent nonconformities.
9. Maintain customer compliance resolution.
10. Manage key performance metrics for the Quality organization.
11. Control food safety and quality in processing and manufacturing.
12. Support customer and government audits for compliance.
13. Ensure adherence to company policies and procedures.
14. Verify that quality specifications and requirements are met.
15. Develop Standard Operating Procedures.
16. Ensure safety, quality, and compliance with customer specifications.
17. Train and monitor employees on proper procedures to maximize productivity and security while minimizing costs.
18. Evaluate performance, coach, counsel, and implement corrective actions for employees, liaising with HR.

Qualifications

Education:

• College degree in a related discipline with knowledge of Food Safety, HACCP, and/or Quality Management.

Work Experience:

• At least 1 year in food safety control practices (GMPs, SOPs, HACCP) and quality program control.
• At least 2 years in high-volume food production, manufacturing, or related environments; airline industry experience is a plus.

Skills:

• Intermediate proficiency in Microsoft Office (Excel, Word).
• Knowledge of quality auditing and inspection methods.
• Detail-oriented with strong organizational skills.
• Excellent interpersonal, reading, writing, and communication skills.

Preferred skills include analytical skills, basic statistics, knowledge of Public Health regulations, HACCP certification, and understanding of lean, six sigma, and continuous improvement methodologies.

If you want to be part of a team that helps make travel and culinary memories, join us!

About gategroup

gategroup is the global leader in airline catering, retail-on-board, and hospitality products and services, headquartered in Zurich, Switzerland. We operate in over 60 countries, providing innovative culinary and retail experiences and delivering operational excellence in the aviation industry.

We thrive in a fast-paced, ever-changing industry, valuing agility, innovation, and our people. We offer attractive opportunities in this dynamic, international environment.