QA Specialist

Entrust Security (CA) ULC; Ottawa; On-site; CAD 66,000 - 97,000; Full time

Job summary

Entrust Corporation seeks a QA Specialist in Ottawa to validate the quality, reliability, usability, and security of Entrust software for government, enterprise, and financial services customers.

You will plan, design, execute, and document testing across web apps, APIs, integrations, cloud and on-prem deployments, collaborating with developers, product owners, and QA teammates in an Agile environment.

Qualifications

• 2+ years in software testing or related technical discipline.
• Experience writing/executing test cases for web apps, APIs or enterprise workflows.
• Proficiency with defect tracking and test management tools.
• Ability to analyze requirements and document clear test results.
• Basic scripting or API testing with common tools/languages.
• Familiarity with Agile/Scrum practices and QA roles.
• Strong written and verbal communication skills.
• Authorized to work in Canada without sponsorship.

Responsibilities

• Plan, design, execute, and maintain test cases across web apps, APIs, and integrations.
• Test across cloud and on-premises deployments and customer workflows.
• Configure test environments including identity, directory, databases, networks, browsers, and OS.
• Create and run automated tests with approved QA tools/frameworks.
• Log, reproduce, and track defects with clear steps and impact.
• Collaborate with developers, product owners, and QA team members daily.
• Support agile ceremonies and release readiness with quality focus.
• Review requirements to identify coverage gaps and risks.
• Leverage AI-assisted tooling to improve test drafting and automation.

Skills

Test design

Bug investigation

Agile/Scrum

Requirements analysis

Test planning

QA collaboration

Communication

Unrestricted work authorization

Education

BS/BA or equivalent

Tools

Jira

Azure DevOps

Zephyr

TestRail

Job description

Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Entrust's values are a cornerstone of who we are, our future business growth and how our people grow through it. We model our values by demonstrating that Customer Trust Is Earned, moving with purpose because Speed Is Intentional, taking accountability because We Own the Outcome, and building a collaborative culture where One Entrust Wins Together.

Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Description

As a QA Specialist in our Ottawa office, you will help validate the quality, reliability, usability, and security of Entrust software solutions used by government, enterprise, and financial services customers. You will work as part of a cross-functional engineering team to plan, execute, and document testing across web applications, APIs, integrations, cloud and on-premises deployments, and complex customer workflows. This role is hands-on and collaborative, combining structured manual testing, exploratory testing, defect investigation, regression testing, and practical test automation to help deliver secure, dependable products from our Ottawa engineering centre.

Responsibilities

• Plan, design, execute, and maintain functional, regression, integration, exploratory, and end-to-end test cases for Entrust software products and customer workflows.
• Test web applications, APIs, services, integrations, installers, and supported deployment configurations across cloud and on-premises environments.
• Configure and validate representative test environments, including identity, directory, database, network, browser, operating system, and application dependencies.
• Create, update, and execute automated tests using approved QA automation tools and frameworks where automation provides sustainable release value.
• Investigate, reproduce, document, and track defects with clear steps, logs, screenshots, expected results, actual results, severity, and business impact.
• Collaborate daily with developers, product owners, technical leads, project managers, support, and other QA team members to clarify requirements, acceptance criteria, risks, and release readiness.
• Contribute to sprint planning, story refinement, test estimation, release planning, defect triage, and retrospectives in an Agile development environment.
• Review requirements, design notes, user stories, and customer scenarios to identify test coverage gaps, edge cases, quality risks, and opportunities for earlier feedback.
• Use approved AI-assisted development and testing tools, including GitHub Copilot where appropriate, to support test-case drafting, automation scripting, documentation, and regression analysis while validating outputs with sound QA judgment.
• Help improve QA practices, test documentation, reusable test assets, release metrics, and team approaches that increase product quality and reduce manual rework.

Basic Qualifications

• 2+ years of relevant experience in software testing, quality assurance, technical support, IT infrastructure, or a related technical discipline.
• Experience writing and executing test cases for web applications, APIs, services, integrations, or enterprise software workflows.
• Working knowledge of defect tracking and test management tools such as Jira, Azure DevOps, Zephyr, TestRail, or similar systems.
• Ability to analyze requirements, document clear test results, communicate risks, and work effectively with development and product teams.
• Basic scripting, SQL, API testing, or test automation experience using tools or languages such as JavaScript, TypeScript, Java, Python, PowerShell, Selenium, Playwright, Postman, RestAssured, or comparable technologies.
• Experience with Agile/Scrum practices and a clear understanding of the QA role and responsibilities within an Agile development environment.
• Strong written and verbal communication skills, attention to detail, curiosity, and a quality-focused mindset.
• Must have unrestricted work authorization in Canada.

Preferred Qualifications

• BS/BA, college diploma, or equivalent experience in Computer Science, Engineering, Information Technology, Quality Assurance, or a related field.
• Experience testing identity, credential issuance, payments, digital security, mobile, cloud, or enterprise customer-facing solutions.
• Experience with API testing, database validation, log analysis, browser developer tools, virtual machines, containers, or cloud-hosted test environments.
• Practical automation experience with Playwright, Selenium, RestAssured, Postman/Newman, or similar frameworks and tools.
• Familiarity with Git, GitHub, Bitbucket, CI/CD pipelines, build validation, and test execution as part of a software delivery workflow.
• Familiarity with security, privacy, accessibility, performance, reliability, or usability testing practices.

Where you will be

This role is based in our Ottawa office at 2500 Solandt Road, Suite 100, Ottawa, ON K2K 3G5. The successful candidate will collaborate with local Ottawa/Kanata engineering teams as well as distributed colleagues across Entrust.

About Entrust

Entrust keeps the world moving safely by enabling trusted identities, payments, and data protection around the globe. Today more than ever, people demand seamless, secure experiences whether they are crossing borders, making a purchase, or accessing corporate networks. With our broad portfolio of digital security and credential issuance solutions, Entrust helps organizations deliver trusted experiences for their customers, citizens, employees, and partners.

Compensation

Compensation Range: The pay range for this position is $66,000 - $97,000 per year. This position is also eligible for the company's discretionary annual incentive plan. Actual compensation will be determined based on education, skills and experience.

In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive benefits, vacation, paid time off and paid holidays. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

Equal Opportunity & Diversity

Entrust is an Equal Opportunity Employer and is committed to developing inclusive, barrier-free selection processes and work environments. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. If contacted regarding a position, please advise the interview coordinator of any accommodation measures you may require.

Entrust is an EEO/AA/Disabled/Veterans Employer.

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact [e-mail].

Recruiter Contact

Recruiter: James Beck

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.

Follow us on LinkedIn, Facebook, Instagram, and YouTube. For more information, visit www.entrust.com.