QA Manager

Medium; Toronto; On-site; CAD 110,000 - 135,000; Full time

Benefits offered by this job

Discretionary bonus

Health benefits

Flexible work options

Remote opportunities

Job summary

Caseware, a leading Canadian fintech, is hiring a QA Manager to guide quality engineering across SaaS product teams. You will drive testing, automation, and developer enablement, reporting into Data Analytics, Interoperability, and AI Platform.

Based in Toronto, this hybrid role requires three days on site at 351 King St E, Suite 1100. You’ll shape quality strategy for AI and analytics systems, build scalable practices, and lead a team of SDETs to ensure velocity with trust and reliability.

Qualifications

• 7+ years leading QA or quality engineering teams in modern SaaS/platforms (cloud-native, AWS).
• Experience building scalable automated testing infra and CI/CD integration (GitHub Workflows).
• Knowledge of testing pyramid strategies from unit to E2E, including contracts.
• Strong front-end testing in HTML/CSS/JS/TS and RESTful backend API knowledge.
• Experience applying AI tools in testing (test generation, defect prediction, automation).
• Experience testing non-deterministic systems (LLMs, GenAI) with validation approaches.
• Hands-on with observability tools (New Relic) to improve test signals.
• Experience integrating QA tools like Zephyr Scale with on-prem CI/CD.
• Strategic, systems-thinking approach to quality at scale.

Responsibilities

• Build and lead Central Quality Engineering Function with SDETs.
• Set and execute scalable quality strategy across the platform.
• Design quality for AI and analytics systems.
• Improve CI/CD and developer workflows with robust gates.
• Lead non-functional and production testing (performance, resilience).
• Manage platform release management with test coverage.
• Build test data and observability systems.
• Define and measure quality KPIs (DORA metrics).
• Drive culture and practice alignment across teams.

Skills

QA leadership

SaaS quality engineering

CI/CD pipelines

HTML/CSS/JS/TS

AI testing tools

Observability tools

Test automation

Non-deterministic systems

Tools

Zephyr Scale

New Relic

GitHub CI/CD

Cypress

Pact

K6

Job description

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

We’re hiring a QA Manager to lead the next evolution of quality engineering across Caseware’s SaaS product teams—driving scalable, modern approaches to testing, automation, and developer enablement. Reporting into the Data Analytics, Interoperability, and AI Platform organization, this role is uniquely positioned to define quality strategy across foundational platform areas that underpin our most critical innovations.

What makes this role especially exciting: we’re not just building traditional apps. We’re accelerating delivery of advanced analytics, LLM-based GenAI features, and moving toward agentic AI capabilities—systems that defy conventional testing and require new thinking around test strategy, observability, and statistical validation. You’ll help build teams and architect a quality practice that is not only robust and scalable, but capable of handling the complexity and nuance of modern, non-deterministic systems.

If you’re energized by the challenge of enabling velocity while maintaining trust and quality in data- and AI-driven systems, this is the opportunity to shape that future.

This is a full-time permanent position.

This is a exisisting vacancy.

Location: This is a hybrid role requiring the successful candidate to work 3 days a week in our Toronto office located at 351 King St E Suite 1100 Toronto ON.

What You’ll Be Doing

• Build and Lead Central Quality Engineering Function
  Recruit and lead a team of Software Developers in Test (SDETs) who partner closely with product teams to embed quality into every phase of development—through tooling, automation, infrastructure, reporting and best practices.
• Set and Execute Quality Strategy Across the Platform
  Define and implement a scalable quality strategy for a growing SaaS platform—shifting testing left, reducing UI test reliance, and strengthening component and contract coverage. Improve E2E test stability, data setup, and isolation to boost reliability and speed. Enable fast, actionable feedback loops without slowing team velocity.
• Design for Quality in AI & Analytics Systems
  Collaborate with data and AI teams to design quality strategies for non-deterministic systems like pipelines, statistical models, and GenAI features. Apply advanced validation methods such as golden datasets, LLM-as-judge, behavioral testing, and synthetic test generation to support continuous delivery.
• Improve CI/CD and Developer Workflows
  Optimize CI/CD pipelines for speed and reliability. Define meaningful, maintainable quality gates that provide early warning without blocking delivery. Champion tooling and practices that reduce flaky tests and noisy signals.
• Lead Non-Functional and Production Testing
  Establish frameworks and processes for performance, scalability, and resilience testing across our services. Enable testing-in-production approaches through canary releases, synthetic monitoring, and fault injection.
• Manage Platform Release Management
  Oversee release management from a quality lens—ensuring readiness through test coverage, risk assessment, and coordination of validation activities across environments.
• Build Test Data and Observability Systems
  Drive the creation of scalable, privacy & regulatory compliant test data management strategies. Integrate logs, traces, and monitoring into automated test systems to improve diagnosis and root cause analysis of test failures.
• Define and Measure Quality KPIs
  Track key DORA metrics such as test coverage, defect trends, test effectiveness and execution health, flakiness, and regression rates. Use these insights to continually refine the quality strategy and guide investments in automation and infrastructure.
• Drive Culture and Practice Alignment
  Partner with engineering and product leaders to instill a quality-first mindset. Educate developers and SDETs on effective test strategies. Participate in incident reviews and technical planning to ensure that lessons learned are translated into durable quality improvements.

What You Will Bring

• 7+ years' experience leading QA or quality engineering teams within modern SaaS or platform organizations in cloud-native environments (AWS).
• Expertise in building and scaling automated testing infrastructure, including integration with modern CI/CD pipelines (GitHub Workflows).
• Knowledge of testing strategies across the pyramid, from unit to E2E, including contract and performance testing (Cypress, Pact, K6).
• Solid front-end knowledge and testing fluency in HTML/CSS/JavaScript/TypeScript, and back-end knowledge in RESTful APIs.
• Experience applying AI tools in the testing lifecycle, such as for test generation, defect prediction, or intelligent automation, to improve coverage and efficiency.
• Experience testing non-deterministic systems such as LLM applications, or statistical algorithms—along with familiarity with validation approaches for GenAI or agentic systems (e.g. snapshot testing, LLM-as-a-judge, synthetic test case generation).
• Hands‑on familiarity with observability tools (New Relic) and best practices for improving test signal and pipeline feedback loops.
• Experience integrating QA tools like Zephyr Scale and on-prem CI/CD systems (GitHub).
• A strategic mindset paired with a pragmatic, systems‑thinking approach to quality at scale.

Salary Range:

The annual base salary for this position is between $110,000 CAD and $135,000 CAD per year.

This role is also eligible for discretionary bonus and/or commission, as well as other benefits. Actual pay within the listed range will be determined based on factors such as transferable skills, relevant experience, market conditions, and primary work location. The posted range is subject to change and may be updated periodically.

What's in it for you:

Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.

We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.

Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.

We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.

We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.

Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.

We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.

About Caseware:

Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.

One of Caseware's core values is Many Voices, One Team and with that in mind, we’re dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e‑mail our People Operations team at [e-mail].

AI Usage:

The recruitment process may use AI assisted tools but not for candidate screening or assessment. All final hiring decisions are made by humans to ensure fairness, transparency, and oversight.

Background Check:

Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co

Security and Fraud:

Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.