Purchasing Specialist

CT Control Temp; Burnaby; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Purchasing Specialist / Call Flow Specialist II, where your organizational skills and problem-solving abilities will be vital in ensuring smooth operations. This role offers the opportunity to support account managers and technicians by preparing quotes, ordering parts, and managing maintenance contracts. You will thrive in a dynamic environment, collaborating with cross-functional teams and contributing to process improvements. If you are self-motivated, detail-oriented, and eager to learn, this position is perfect for you. Enjoy a fulfilling career while making a significant impact in the HVAC/R industry.

Qualifications

• Ability to manage multiple tasks and set priorities effectively.
• Strong problem-solving skills and attention to detail are essential.

Responsibilities

• Prepare quotes, order parts, and track outstanding requests.
• Support the call flow department and assist in building training materials.

Skills

Organizational Skills

Problem-Solving Skills

Attention to Detail

Communication Skills

Flexibility

Education

High School Diploma or Equivalent

Tools

Office Software

Job description

Job Description

As a Purchasing Specialist / Call Flow Specialist II, you will play a vital role supporting account managers, customers, and technicians by ensuring the smooth flow of operations within the call flow department. Your responsibilities will include preparing quotes, ordering parts, tracking outstanding requests, coordinating dispatch, and creating/managing maintenance contracts. Flexibility and adaptability are essential, as you will be called upon to assist and provide coverage in other areas of the department as needed.

Call Flow Specialist II will perform other related duties, as assigned by the Call Flow Manager, to ensure the efficient and effective functioning of business processes.

Essential Functions

1. Gather information, obtain cost pricing for materials, and prepare quotes for submission.
2. Create quoted work orders (WO’s), order materials, track statuses, coordinate with warehouse/dispatch, and follow up on work completion.
3. Provide quotes and order parts for supply-only (Part Sale) customers, field technicians, and account managers as directed by the Call Flow Manager.
4. Support and provide coverage in other areas of the call flow department as needed.
5. Maintain knowledge of all aspects of the call flow process, training materials, user guides, SOPs, etc.
6. Assist in building training materials and provide feedback to improve call-to-cash processes, including training for new and existing team members.
7. Facilitate individual and group meetings to solve problems and implement improvements upon request.
8. Gather missing documentation from field personnel that affects billing.
9. Implement and manage Planned Maintenance agreements.

Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly organized with the ability to manage multiple tasks, set priorities, and meet deadlines.
• Strong problem-solving skills with excellent attention to detail.
• Proficiency in office software and tools.
• Self-motivated and capable of working well with others.
• Ability to handle high-pressure situations and prioritize tasks effectively.
• Effective communication skills for working with customers and colleagues at all levels.
• Ability to collaborate with cross-functional teams to meet deadlines and goals.
• Flexibility and willingness to take on additional responsibilities.
• Willingness to learn and grow with the company.
• High school diploma or equivalent.
• HVAC/R industry knowledge or experience preferred.

Employee will work 37.5 hours per week supporting two operating companies: CT Control Temp and IHM Mechanical, both located in Burnaby, BC.

Physical Demands and Working Environment

Work is performed in a standard office environment. Approximately 90% of duties are performed in a seated position. The employee must reach with hands and arms and talk and hear. Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus.

Extended work hours may be necessary during periods of addressing challenges or resolving issues.