Publishing Content Specialist II

BMO; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

BMO is seeking a content management professional for an 18-month contract to support digital platforms and channels. You will help prepare, publish and optimize content to meet business goals and engage customers and employees.

You will partner with content creators, designers and project teams to ensure content aligns with BMO's brand and style. The role focuses on improving processes, consistency and user experience across intranet and public sites.

Qualifications

• Experience with content management processes and CMS.
• Ability to coordinate with stakeholders and production teams.
• Understanding of brand and content guidelines.

Responsibilities

• Supports publication of digital content across platforms.
• Optimizes content to improve engagement and UX.
• Works with stakeholders to ensure alignment with strategy.
• Maintains and improves content management processes.
• Ensures adherence to brand standards and guidelines.

Skills

Content management

Stakeholder collaboration

Digital publishing

Brand alignment

Job description

This is an 18 month contract position

Supports content management on BMO’s digital platforms and channels to connect and deliver information/communications to our customers and employees. Helps prepare, publish and optimize digital content to meet business goals. Partners with stakeholders (e.g., content creators, designers, business groups and project teams) to ensure that content is aligned with BMO’s brand and style principles. Creates, maintains & improves content management processes to positively impact engagement, consistency and user experience and optimize execution.

• Develops content management solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of content management solutions.
• Provides input into the planning & implementation of content management operational programs.
• Administers and executes content and format-related requests for all digital properties (e.g. employee intranet, secure web-site) and content management tools (e.g. data capture, digital surveys and forms).
• Reviews and organizes content to ensure appropriate placement, categorization and design.
• Ensures BMO’s brand standards and digital content guidelines & standards are adhered to, with a focus on consistency of user experience, by applying standards and knowledge of contextual information.
• Educates users and stakeholders on the process and tools for the content management intake and maintenance processes, and related content management principles, programs, approaches, solutions.
• Executes work to deliver timely, accurate, and efficient service.
• Develops knowledge related to tools and technologies for executing content management processes and/or area of specialty (e.g. employee portals, secure web-site forms, bmo.com)
• Builds effective relationships with internal/external stakeholders.
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
• Provides input and analysis for the continuous improvement of content management processes and procedures.
• Participates in continuous improvement initiatives including, planning, designing and implementing new processes, etc.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises