Public Sector Support Specialist

Softchoice; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading technology services provider in Toronto is seeking a Public Sector Support Specialist. This role involves fostering relationships with Public Sector customers, supporting account management teams, and facilitating exceptional service to improve customer satisfaction. The ideal candidate has over 2 years of experience in customer service and sales, with strong communication skills. This position offers an opportunity for career growth with a focus on account management.

Benefits

Competitive benefits

Collaborative work environment

Flexibility in workdays

Recognition as Great Place to Work

Qualifications

• 2+ years of customer service experience.
• 2+ years of sales experience.
• High commitment to exceptional customer service.

Responsibilities

• Work as a core supportive partner for Public Sector customers.
• Assist with quote requests and provide post-sales support.
• Build relationships with sales reps, vendors, customers.

Skills

Customer service

Sales experience

Communication skills

Problem solving

Organizational skills

Teamwork ability

MS Office proficiency

Education

High school diploma or equivalent

Tools

Salesforce

Oracle/BI

Job description

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Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you’ll make:

You are a dynamic sales professional who combines your ability to foster meaningful partnerships with your enthusiasm for technology. You are excited about the opportunity to innovate; create new offerings and services and continue to drive new levels of efficiency within our Public Sector customer base. As a Public Sector Support Specialist (PSS), you will have the opportunity to partner with some of our largest and most diversified Public Sector and strategic customers, with the intention of transitioning into an account manager role within a year. In this role you will be responsible for helping to support our most profitable and complex customers, partnering directly with our Public Sector Account Manager team.

The PSS role is an integral role within our customer support and growth model, as your focus on white-glove service activities will improve customer retention and satisfaction, and your exposure to the sales process will train you effectively to manage a Public Sector customer account base. In the PSS role you will focus initially on supportive activities to help maintain and grow our existing relationships with our Public Sector customers, eventually transitioning to diversifying business and growing wallet share as an account owner. As a result, you will be able to directly impact business outcomes, increase customer satisfaction, and prepare for your own career growth.

What you’ll do

• Work as a core supportive partner for our Public Sector customers along with our Public Sector Account Manager and Account Executive teams.
• Assist with researching and fulfilling quote requests, providing reporting, helping manage a customer’s annuity business, and providing post-sales support.
• Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
• Build strong relationships with sales reps, vendors, customers, and other co-workers.
• Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
• Work closely with the Customer Success Team and Account Management Team to effectively manage and maintain our customers’ annuity business.
• Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.
• Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.
• Collaborate as a team to decrease escalations and reduce customer risk.
• Identify opportunities to grow the number of vendors we are selling into our strategic clients.
• Perform complex contract management.
• Consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.
• Facilitate interaction between customers and vendors/manufacturers when needed.

What you’ll bring to the table

• 2+ years of customer service experience.
• 2+ years of sales experience.
• A high level of commitment to exceptional customer service and relationship building.
• Strong written and verbal communication skills.
• Strong problem solving, organizational and interpersonal skills.
• The ability to work both individually and in a team environment.
• The ability to work in a very fast-paced sales environment.
• Proficiency in MS Office tools – Outlook, Word, Excel, PowerPoint.
• Experience in using enterprise-grade reporting tools, such as Oracle/BI, an asset.
• Proficiency in Salesforce, an asset.
• High school diploma or equivalent, preferred.

Not sure if you qualify? Think about applying anyway

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to ask talent [e-mail]. We are committed to working with you to best meet your needs.

Our commitment to your experience

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time.

Job Requisition ID:6931
EoE/Vet/Disability