Public Safety Telecommunicators (Temporary) 2024 - 2025

University of North Carolina Pembroke; Eastern Ontario; On-site; CAD 60,000 - 80,000; Part time

Job summary

Join a dynamic team at a forward-thinking institution as a Public Safety Telecommunicator. In this temporary part-time role, you will be the vital link between the public and campus safety, ensuring effective communication during emergencies. Your responsibilities will include dispatching resources, monitoring campus activities, and maintaining logs. This position requires strong communication skills, the ability to multitask, and a calm demeanor in high-pressure situations. Embrace this opportunity to contribute to the safety and well-being of the campus community while gaining valuable experience in public safety operations.

Qualifications

• Must have valid NC driver's license and obtain DCI Certification.
• Ability to efficiently receive and transmit messages under pressure.

Responsibilities

• Dispatch law enforcement and emergency resources as needed.
• Monitor campus activities and maintain accurate logs of responses.

Skills

Communication Skills

Multi-tasking

Calmness Under Pressure

Education

High School Diploma or Equivalency

Tools

Telecommunications Equipment

Computer Systems

Job description

Public Safety Telecommunicators (Temporary) 2024 - 2025

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply Now link/button.

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Please see Special Instructions for more details.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference will be required to provide a copy of their DD-214 to Human Resources on or before their hire date.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or national origin.

Position Details

Position Information

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Must have valid NC drivers license and obtain North Carolina DCI Certification within 90) days of work.

The responsibilities of the Telecommunications Operator include but not limited to, acting
as the link between the public, Campus community and the Police; accurately relaying information to officers; answering calls for service via radio, telephone, emergency lines, alarm panels, and through person to person contact; providing general campus directions and information to visitors. Telecommunications are responsible for documentation of all activity related to UNC Pembroke Police Department regardless of its nature. Work involves receiving emergent and non-emergent
calls, monitoring alarms,obtaining and relaying information, prioritizing calls/alarms and
coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Positions are responsible for
operating a host of complex telecommunications and computer equipment, including multi-line
phone systems, multi-channel,police consoles, two-way radios, scanners, and Division of Criminal Information terminals. Work requires knowledge of applicable Federal Communications
Commission rules and regulations, an understanding of public safety operations, and
skill in the operation of telecommunications technology. These positions require the ability
to multi - task and to remain calm and composed in high-stress situations. Positions maintain confidentiality and discretion in the course of conducting business; works individually and/or with others; and adapts to change and circumstances. Positions may require shift, weekend, holiday and/or overtime work.

Dispatch law enforcement and other emergency resources, initiate notifications by established procedures, and document activities.

Telecommunicator must remain cognizant of pending calls and priorities, and be aware of the status and location of on-duty personnel at all times.

Monitor activities on campus by viewing the University closed circuit camera system and receiving notification from the emergency notification kiosks, answer emergency and non-emergency calls, assess the nature of emergencies to identify other services required and initiate appropriate response protocols as defined by accepted standards and policies for service originating from campus. Determine prioritization of calls when necessary and insure the proper response is initiated.

Maintain accurate daily logs of all Police & Public Safety Department related response activities to include incoming calls for service, alarm activations, emergency phone activations and routine system testing.

Maintain knowledge of all communications equipment and the skills in operation of such including Emergency and non-emergency phones, Closed Circuit Television Monitoring equipment and its maintenance and operation. Troubleshoot equipment malfunctions and make timely and appropriate notification of systems issues and submit repair work orders as necessary.

Provide an information point after normal business hours for University related questions. Provide assistance to walk-ins requesting assistance.

Employees may occasionally serve as receptionist and perform various other clerical duties. Other related duties may be assigned as necessary.

Ability to speak concisely and distinctly. Ability to efficiently receive and transmit messages while working under pressure. Ability to proficiently use a computer and keyboard to input information in a timely manner. Ability to make quick decisions while working under pressure.

Communication skills are critical in handling citizen complaints and receiving pertinent information by telephone. Must be able to maintain knowledge of the following in order to carry out assigned duties:

Federal Communication Rules and Regulations
State Law
UNCP Policy and Procedures
Criminal Information and Identification Section Rules and Regulations

Employee must know how to direct police, emergency/or other personnel to all locations on campus.

Applicant will be required to successfully complete all required to: obtain DCI terminal operator certification, complete required basic telecommunicator training, complete all departmental training requirements related to telecommunications duties and equipment, and all annual in-service training.

These are temporary part-time positions. The hours for the positions may range from 0 - 32 hours per week, depending on department needs. Varied schedule, to include days, nights, weekends, holidays, split shifts. ( We may wish to work an employee regular full-time hours, if needed.)

DCI/NCIC certification preferred

Valid Driver's License, DCI operator certification

Division	Finance and Administration
Department	Police & Public Safety
Working Title	Temporary Dispatchers 2024 - 2025
Vacancy Type	Part-Time Temporary
Min T/E Requirements
FTE	.5
Recruitment Range	$15 - $17 depending on qualifications
Anticipated Hiring Range	$15 - $17 depending on qualifications
Number of vacancies	5
Position #	SHUR04
FLSA Status
Months per year	12
Work Schedule =e.g. 8-500	0 - 30 hours per week, flexible schedule
Work Schedule Type	Rotating Shift
Primary Purpose of Organization Unit	To ensure preservation of peace and public safety through various methods of providing and teaching work - shops to the campus community along with the enforcement of local policy , state and federal laws and by providing support and assistance to the Cam
Primary Purpose of Position
Job Description
Management Preference
Lic or Certification required by statute or regulation

Posting Information

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference will be required to provide a copy of their DD-214 to Human Resources on or before their hire date.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or national origin.

Job Opening Date	11/16/2023
Job Closing Date
Open Until Filled	Yes
Posting Category	Temporary
Posting Number	NP00316
Quick Link to Posting	https://jobs.uncp.edu/postings/10843
Special Instructions to Applicants

Applicant Documents

Required Documents

Optional Documents

1. C V/Resume


2. Cover Letter


3. Other Document


4. Other Document 2


5. Other Document 3


6. Other Document 4

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. *
   How did you hear about this employment opportunity?
   
   
   
   • Agency Referral
   
   
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   • Newspaper
   
   
   • Personal Referral
   
   
   • Placement Exchange
   
   
   • SACUBO
   
   
   • Society of Human Resources Management (SHRM)
   
   
   • StudentAffairs.com
   
   
   • UNC Collaborative Website
   
   
   • UNC Pembroke Online Employment System
   
   
   • Veterans Advantage Jobs & Career Network
   
   
   • Veteran Website (Other)
   
   
   • VeteransInHigherEd.com
   
   
   • Vocational Rehab
   
   
   • Women in Higher Education
   
   
   • Website - Other
   
   
   
   


2. *
   Do you possess a valid driver's license? If so, please list date of issuance and date of expiration on your application.
   
   
   
   • yes
   
   
   • no
   
   
   
   


3. *
   Do you possess current DCI certification? If so, please include this information on your application.
   
   
   
   • Yes
   
   
   • No
   
   
   
   


4. *
   Do you possess current NCIC certification? If so, please include this information on your application.
   
   
   
   • yes
   
   
   • no