Public Area Attendant

Red Deer Resort & Casino; Red Deer; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading resort is seeking a detail-oriented Public Area Attendant to maintain cleanliness in public spaces and ensure a welcoming atmosphere for guests. Key duties include cleaning and maintaining service areas, responding to guest needs, and working under the guidance of the Executive Housekeeper.

Qualifications

• Must provide a clean criminal record check.
• Physically able to perform duties of the position.
• Ability to follow instructions and work independently.

Responsibilities

• Cleans assigned areas including restrooms, fitness center, and lobby.
• Responds to guest inquiries and resolves complaints.
• Reports maintenance and safety hazards to management.

Skills

Time management

Communication

Ability to work under pressure

Attention to detail

Education

High school diploma or equivalent

First Aid/CPR certification

Job description

We are currently seeking a dedicated and detail-oriented Public Area Attendant to join our dynamic team. As a Public Area Attendant, you will play a vital role in ensuring our hotel premises are kept in impeccable condition, creating a welcoming environment for our guests.

Summary

Under the direction of the Executive Housekeeper, the Public Area Attendant is responsible for including but not limited to cleaning public areas and public washrooms, ensuring that it’s clean and properly presented. The Public Area Attendant promotes a positive image of the property to guests and will be pleasant, friendly and able to address problems or special requests.

Essential Duties and Responsibilities

• Efficiently cleans assigned washroom, fitness center, pool, restaurant, lounges, lobby and elevator.
• Cleans all assigned service areas keeping them clean, safe and hygienic.
• Undertake other cleaning programs and to the performance standards required.
• Packs and replenishes trolleys to the required standard at the end of each shift; keep trolleys neat and tidy.
• Advise Supervisor/Manager of stock shortages and any tools that break
• Respond to guest inquiries, requests and complaints in a prompt and courteous manner.
• Record lost property items left in public areas and provide them to the Supervisor/Manager.
• Promptly report maintenance and safety hazards to the Supervisor/Manager
• Take personal responsibility for equipment, ensuring it is operated correctly and secure at all times.
• Maintain an up-to-date knowledge of all chemicals and cleaning products and the correct handling procedures.
• Attends departmental briefings, training, meetings etc., as directed by the Supervisor/Manager ensuring all relevant information is passed on.
• Reports any unusual or suspicious persons/activities happening in the area of security to the manager, therefore looking after the welfare and safety of both staff and guests.
• Responsible for replacing and reporting missing items in a public area, such as paper towel dispensers, toilet paper dispensers, soap dispensers etc.
• The immediate supervisor/manager may change your role/duties depending on the needs of the operation
• Performs other duties as required

Education, Qualification and Requirements

• Must be able to provide a clean criminal record check
• Physically able to perform all duties of the position
• Ability to follow instructions and to work independently
• Excellent time management skills with the ability to work well under pressure
• Workplace Hazardous Materials Information System (WHMIS) is an asset
  
• Strong work ethic and positive team attitude - Able to communicate both verbally and written in English
• Comfortable with using common household chemicals.
• First Aid/CPR preferred

Work Environment

• Able to stand and walk repeatedly over the course of a shift
• Ability to tolerate exposures to heat, cold and water
• The employee must frequently lift and/or move up to 20 pounds.
• While performing the duties of this job, there may be stooping, kneeling, bending, reaching and crouching
• Regularly exposed to including but not limited to contaminants, industrial cleaning chemicals, and dust and dirt.

Hours of Work

• The hours of work for this position will vary depending on operational requirements but will include early morning, evening and late night, as well as weekends and holidays.

The Red Deer Resort & Casino is an equal opportunity employer and encourages individuals interested in this position to submit your resume. Please ensure the name of the position is included in the subject line.All applicants must be legally entitled to work in Canada. The successful candidate will be subject to criminal record checks and/or other background checks. This position will remain open until a suitable candidate is found.We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.