PT Service Team Member

Michaels Stores; Northwestern Ontario; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in the retail sector is looking for enthusiastic team members to join their store in Thunder Bay. This role focuses on delivering exceptional customer service, assisting shoppers in finding products, and ensuring a smooth checkout experience. You'll be involved in various tasks, from merchandise management to supporting innovative shopping processes. The company values creativity and teamwork, providing a supportive environment where you can thrive. If you're ready to be part of a dynamic team and fuel the joy of creativity, this opportunity is for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail and customer service preferred.
• Ability to stand for long periods and lift heavy boxes.

Responsibilities

• Deliver friendly customer service and assist customers in shopping.
• Ensure a fast and friendly checkout experience.
• Participate in truck unloading and maintain store recovery standards.

Skills

Customer Service

Retail Experience

Cash Handling

Problem Solving

Education

High School Diploma

Job description

Store - THUNDER BAY, ON

Deliver friendly customer service, assist customers in shopping, and help them find what they need. Ensure a fast and friendly checkout experience. Complete truck unloading and merchandise duties, maintain store recovery standards, and support our Brand Promises.

1. Help customers shop, locate products, and provide solutions.
2. Provide efficient checkout and handle cash transactions according to standards.
3. Promote the Rewards program and Private Label Credit Cards; assist with enrollments.
4. Educate customers about the Voice of Customer (VOC) survey.
5. Support Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
6. Participate in truck unloading, stocking, and planogram (POG) processes.
7. Ensure merchandise recovery, returns, and store maintenance to keep the store well-merchandised and stocked.
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
9. Support shrink and safety initiatives.
10. Follow Standard Operating Procedures (SOPs) and company policies to ensure legal compliance.
11. Maintain respectful interactions, promote a positive image, and serve as a role model for team members.
12. Cross-train in Custom Framing selling and production.

Preferred Knowledge/Skills/Abilities

Other duties as assigned.

Experience Required

• Retail and/or customer service experience preferred.

Physical Requirements & Work Environment

• Ability to stand for long periods.
• Mobility throughout the store.
• Regular bending, lifting, reaching, and stretching.
• Ability to lift heavy boxes and use ladders or similar equipment.
• Work may include outdoor tasks and work in climate-controlled or non-climate-controlled areas.
• Work hours include nights, weekends, and early mornings.

Applicants in Canada must meet legal requirements. Michaels requires team members to be at least 16 years old.

Our purpose is to fuel the joy of creativity. With over 1,300 stores across North America, Michaels is the leading destination for all things creative. Visit us at Michaels.com and Michaels.ca.

We offer comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts. More details are available at mikbenefits.com.

Michaels is an Equal Opportunity Employer, committed to fostering an inclusive environment for all team members and customers to create, innovate, and grow together.