PT Key Holder - Rockland Shopping Centre

GEOX; Mount Royal; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading footwear retailer in Montreal seeks a Key Holder to support sales and store operations. The ideal candidate has 2+ years in retail, demonstrating strong customer service and leadership skills. Responsibilities include opening/closing the store, team development, and achieving sales targets. Join a dynamic team and help foster a positive work environment.

Qualifications

• Minimum 2 years' experience in the retail industry in a results-focused and customer-centric environment.

Responsibilities

• Support Store Management as a sales driver.
• Foster a positive and motivating work environment.
• Lead by example and ensure exceptional customer service.
• Assist in achieving sales targets and up-selling.

Skills

Clear and effective communication

Leadership

Customer focus

Proficiency in Microsoft Excel

Organizational skills

Education

High School or College Degree or equivalent retail experience

Tools

POS systems

Job description

Job Description

Key Holder

Department : Retail

Reports to : Store Manager

Supervisory Responsibility : Sales Associates

Position Overview

The Key Holder is responsible for supporting Store Management as a sales driver through supporting aspects of the overall store functioning; specifically facilitating an exceptional customer experience, coaching a high energy sales team, and operational excellence. They assist in the sales process, resulting in maximized sales. Their role includes promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.

Key Responsibilities

1. Store Opening & Closing
2. Open and close the store according to company procedures.
3. Ensure all security systems are activated and operational.
4. Team Development & Supervision
5. On-boarding: Embrace new and promoted employees within the team and promote accelerated productivity.
6. Training: Provide ongoing formal and informal training on GEOX Service Model, technologies, patents, and new company initiatives to foster exceptional performance.
7. Evaluating: Use performance tools to provide regular feedback to staff and support their professional growth.
8. Great Fun Atmosphere: Foster a positive and motivating work environment, encouraging teamwork and open communication.
9. Customer Service Leadership
10. Lead By Example: Demonstrate exceptional customer service and ensure all team members follow suit.
11. Resolve Issues: Handle complex customer service situations efficiently and escalate issues when necessary.
12. Foster Loyalty: Leverage all customer services to build further loyalty by capturing customer emails to build Benefeet database and offering GEOX@Home where necessary.
13. Sales & Store Operations
14. Assist in achieving sales targets by actively promoting products and up-selling.
15. Ensure merchandise is well-stocked, organized, and displayed according to company standards.
16. Assist with inventory counts and restocking shelves.
17. Ensure accurate record-keeping of inventory movements.
18. Maintain store cleanliness and organization.
19. Report any maintenance or security issues to higher management.
20. Handle cash register operations, including processing transactions, returns, and exchanges.
21. Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration.
22. Maintain all areas of the store such as stockrooms, cash desks, communication boards, and operational areas.
23. Communication
24. Read current and relevant information on staff communication boards.
25. Manage emails effectively to share relevant corporate and store information with the team.
26. Participate in management and store meetings to align on sales and operational objectives and achieve budgets.

Position Requirements

• Education: High School or College Degree or equivalent retail experience.
• Minimum 2 years’ experience in the retail industry in a results-focused and customer-centric environment (preferably fashion apparel/footwear).
• Skills & Attributes: Clear and effective communication, leadership, customer focus, proficiency in Microsoft Excel and POS systems, organizational skills, ability to manage multiple tasks efficiently.

Key Competencies

Passion, Customer Service Focus, Accountability, Leadership, Teamwork, Adaptability, Communication, Continuous Learning

Physical Working Conditions

• The environment is mainly indoors.
• Ability to stand, walk, bend, crouch, and reach for extended periods.
• Climb ladders to retrieve products on top shelves.
• Lift merchandise up to 30 lbs. and move fixtures throughout the store.

Note: This job description is not exhaustive; employees may perform other duties as assigned to meet company needs.