PSW Coordinator Regular Full Time [RGO PSW Crd. 1.00] AgeCare Glen Oaks

AgeCare; Oakville; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player in long-term care is seeking a dedicated PSW Coordinator to enhance the quality of personal care services. This role involves overseeing PSWs, ensuring compliance with health and safety standards, and fostering a supportive environment for both staff and residents. You will lead initiatives that promote person-centered care and contribute to the continuous improvement of care practices. If you are passionate about making a difference in the lives of seniors and thrive in a collaborative setting, this opportunity is perfect for you. Join a team that values trust, respect, quality, and teamwork, and be part of a mission that empowers residents to live their best lives.

Qualifications

• Graduate of PSW Certificate/Diploma Program required.
• Experience as a PSW in Long Term Care is essential.
• Strong communication and interpersonal skills needed.

Responsibilities

• Oversee day-to-day operations of Personal Support Workers.
• Monitor care services through supervision and audits.
• Coordinate the Student Placement Program for the home.

Skills

Problem Solving

Conflict Resolution

Communication Skills

Interpersonal Skills

Commitment to Quality Care

Self-awareness

Education

Personal Support Worker Certificate/Diploma

Tools

Word

Excel

PCC

PPOC

Workday

UKG

Outlook

Job description

About Us:

At AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well-being. We firmly believe that we are working in our residents' homes, and we dedicate ourselves to providing a comfortable and person-centered environment. Working in long-term care is more than just a job; it is a calling for many of us.

The Opportunity:

The PSW Coordinator reports to the Director of Care and works collaboratively with the senior management team to plan, organize, direct and coordinate resident personal care services within approved policies and procedures; to promote and support PSWs to provide the best care possible in accordance with AgeCare’s mission and values.

Value Based Work:

All positions must work demonstrating AgeCare’s values of Trust, Respect, Quality and Teamwork. AgeCare is committed to providing a respectful environment, and we believe that when we work together and live our values, we honour our rights and responsibilities.

Day to Day Responsibilities:

• Assumes full responsibility for the general day to day operations of the Personal Support workers (PSWs).
• Participates in the hiring, orientation, evaluation and corrective action of PSWs.
• Monitors the care and services provided to residents through direct supervision and formal and informal audits, on all shifts.
• Promote improved practices through mentorship, coaching and education.
• Ensures a high focus on quality within the home as a member of CQI committee, assists mandatory program leads with quality initiatives.
• Leader in person-centred philosophy, Imagine initiatives and restorative care approaches.
• Ensures all PSWs mandatory annual education completion.
• As a Lift Champion, responsible for leading the Lift & Transfer Program ensuring training and competencies of employees and students.
• Assists the Nursing Team in development and evaluation of personal care programs.
• Lead monthly PSW & Imagine meetings.
• Attends resident care conferences as required.
• Liaison with local schools and instructors for student placement.
• Lead and coordinate the Student Placement Program for the home which includes coordination of preceptors, orientation and onboarding, regular touchpoints with students and preceptors and evaluation of placements.
• Perform audits as per schedule, analyze results and report analysis at monthly quality meetings.
• Assist in development and implementing corrective action plans.
• Promotes and respects the Resident Bill of Rights.
• Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner.
• Responds to resident or family member concerns and ensures appropriate action is taken via the Director of Care’s direction.
• Actively promotes, supports and assists in customer service programs. Acts as a role model and promotes collaboration and coordination of the interdisciplinary team.
• Responsible for brief and nursing supply distribution as directed by supervisor.
• Provide personal care as required to meet the care needs of residents.

PSW Coordinator Job Description:

• Understands and follows all health and safety policies and procedures.

Qualifications, Education and Experience:

• Graduate of Personal Support Worker (PSW) Certificate/Diploma Program that meets the standards outlined in the Fixing Long Term Care Homes Act.
• Must have worked as a Personal Support Worker in Long Term Care.
• Knowledge of procedures and techniques involved in administering simple treatments and related bedside care to residents.
• Behavioural Support Ontario (BSO) certification and Imagine training is considered an asset.
• Strong computer literacy and typing skills, familiarity with programs such as Word, Excel, PCC, PPOC, Workday, UKG, Outlook is an asset.
• Must understand the basics of good sanitation and clean techniques, knowledgeable with respect to the needs of geriatric residents.
• Must be mature with effective communication (both written and verbal) and interpersonal skills.

Skills, Knowledge and Abilities:

• Demonstrated commitment to quality care and services.
• Demonstrated problem solving and conflict resolution skills.
• Positive attitude and acts as a role model (leading by example).
• Values ongoing learning and growth in the field.
• Able to provide constructive feedback and guidance.
• Ability to self-reflect, has good self-awareness.
• Ensure equipment is maintained in good working order.

If you’re motivated by the privilege of serving our seniors with dignity, respect and compassion, come join us!