Provincial Subdivision Clerk

Hydroone; Barrie; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a leading electricity provider in Ontario, where you can make a difference in customer service and community safety. In this role, you'll be the first point of contact for clients, providing essential advice and support regarding service supply regulations and underground subdivision processes. Your communication skills will shine as you manage inquiries and complaints, ensuring timely responses and resolutions. This is an exciting opportunity to contribute to a company recognized as one of Canada's Best Employers, where your efforts will help shape the future of energy in Ontario. If you're passionate about customer service and eager to be part of a dedicated team, this role is for you.

Qualifications

• Knowledge of mathematics and electrical theory required.
• Experience in customer service and data processing is essential.

Responsibilities

• Provide advice to customers on service supply regulations.
• Manage inquiries and complaints related to underground subdivision developments.

Skills

Mathematics

Electrical Theory

Customer Service

Data Processing

Communication in English

Education

General Office Experience

Experience in Forestry and Customer Service Work

Tools

Computer Systems

Databases

Job description

49472 - Barrie - Rotation - up to 12 months

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

General Accountabilities:

• Provide advice to customers relative to new service supply regulations & policies, underground subdivision design process, connection and inspection requirements. Discuss client needs and provide/request information in the desired format and assist customer by clarifying and amplifying technical service details, by correspondence, telephone, modem, etc.
• Respond effectively to customer/contractor/developer inquiries and complaints associated with underground subdivision developments and/or processes. Determine the nature and significance of the problem and provide necessary advice and guidance, or refer to Supervisor or other appropriate personnel for action.
• Manage the underground subdivision phone lines and mailbox. Respond to calls and mail within defined timelines with appropriate actions and communication. Collect customer data including phone numbers, addresses, company name, development details, etc.
• Prepare and send letters to customers/developers/contractors at various stages of projects providing direction and expected outcomes/responses. Track the status of projects and follow up with appropriate notifications as required.
• Prepare subdivision agreements for review, distribution and approval. Extract costs from Passport for input into the cost calculator.
• Prepare and send letters to approving authorities for permission to carry out work. Monitor and track status of approval or work using databases and other means.
• Operate computer equipment to utilize databases related to system programs as required to record, update, load and unload and report statistical information associated with workload, schedules, estimates, man-hours, distribution system, etc.
• Communicate with external parties around costs, schedules, approvals associated with equipment moves across multiple boundaries.
• Provide a service to back up the local area network (LAN) system through changing tapes and monitoring system etc.
• Open and close work orders as required to carry out work, or as directed by supervisor.
• Perform a variety of clerical activities associated with the handling of transactions in accordance with established policies, practices and procedures.
• Prepare requisitions for outside services and purchases as directed by Supervisor. Process, check and verify invoices.
• Perform a variety of clerical/administrative tasks including:
  • Typing service as assigned
  • Mail sorting, pickup and delivery
  • Maintenance of and filing in filing system
  • Making travel arrangements for personnel
  • Maintaining stationery stock, issuing equipment and assisting in stock inventory and receipt
• Perform other duties as required.

Selection Criteria:

• Requires a knowledge of mathematics to prepare data for estimates and variances.
• Requires a basic knowledge of electrical theory to prepare various reports, instruction orders, etc.
• Requires knowledge of staking data to assist in emergency situations.
• Requires knowledge of computer operation and data processing.
• Requires a knowledge of English for effective communication.
• Requires general office experience to appreciate and be familiar with cost and account distribution.
• Requires the ability to deal with queries and complaints from the public.
• Requires experience relevant to area lines, forestry and customer service work.
• Requires experience to interpret staking data including work instructions from technicians.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2024.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Deadline: 19 February, 2025