Protective Services Officer, Bilingual

Fonction publique de l'Ontario; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

The Ontario Science Centre is seeking a bilingual Protective Services Officer to ensure safety for visitors and staff. The role entails security monitoring and responding to emergencies, requiring strong communication and conflict resolution skills. Applicants should be proficient in English and French, with relevant certifications.

Qualifications

• Proficient in English and oral French at the advanced level.
• Possession of required security and first aid certifications.
• Ability to manage stressful situations calmly while ensuring public safety.

Responsibilities

• Ensure overall security of the Centre complex and visitor safety.
• Uphold the corporate mission and values while interacting with the public.
• Respond to emergencies and provide first aid as needed.

Skills

Proficiency in English

Ability to work shifts

Knowledge of Fire Alarm Systems

Conflict resolution skills

Communication Skills

Education

Valid Security Guard Licence

Standard First Aid, CPR and AED certificate

Job description

Apply By : Friday, July 5, 2024 11 : 59 pm EDT

Competition Status : Application Screening

Approximately 67 individuals applied for this opportunity. We are screening ALL applications received on or before the closing date and rating them against the qualifications outlined in the job ad. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will be invited to continue in the hiring process.

To learn about our recruitment process, visit our Hiring Process.

City : Toronto

Job term : 1 Permanent

Job code : 41303 - Security Officer 2

Salary : $26.28 - $28.61 Per hour

• Indicates the salary listed as per the OPSEU Collective Agreement.

Join the Ontario Science Centre, one of Canada's most visited cultural attractions and a world-renowned educational institution that attracts approximately one million visitors per year. The Ontario Science Centre is seeking a bilingual Protective Services Officer who thrives on working with the public and seeks excellence in providing a safe and secure environment for our visitors and staff.

Please note : Work on weekends, holidays and evenings is required, in accordance with Science Centre's operating hours and special events / after-hours schedule. The Ontario Science Centre is open 364 days per year.

How we support diversity, inclusion and accessibility

We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

About the job

In this role you will ensure the overall security of the Centre complex, its installations and exhibits, and the safety of the visitors and staff. You will promote the image of the Centre and uphold the corporate mission and values to the visitors and encourage their use and enjoyment of the facilities while requiring them to observe restrictions and procedures for their protection and safety.

What you bring to the team

Mandatory requirements

• You are proficient in English as well as oral French at the advanced level.
• You must be in possession of a valid Standard First Aid, CPR and AED certificate.
• You have the ability to work shifts, weekends and holidays, including after-hours event coverage.
• Valid Security Guard Licence under the Private Security and Investigative Services Act, 2005.

Technical Skills and Knowledge

• Demonstrated ability to render first aid and attend to visitor's comfort pending arrival of 911 (e.g. illness, epileptic seizures, injuries, fainting, excess of alcohol and drugs).
• Knowledge of Fire Alarm Systems; Card Access Control systems; locking mechanisms (mag locks).
• Knowledge of Public Address systems; Security Cameras systems (CCTV).
• Knowledge of the powers of a Security Officer.
• Knowledge of emergency procedures and fire evacuations in order to evacuate the building in the event of fire, bomb or power failure and as fire wardens under the direction of the Chief Fire Warden or Alternate.
• Knowledge of WHMIS, the Occupational Health & Safety Act and the Trespass to Property Act.
• Proficiency with a variety of computer software applications (e.g. word processing, spreadsheet, email, internet, etc.).

Communication Skills

• Written communication skills to develop reports and keep a detailed log of incidents / emergencies to report to Central Control.
• Communication Skills to maintain communications in fire, bomb threat and other emergencies by relaying instructions to visitors by PA, to staff by radio or telephone, etc.
• Ability to respond to requests for information verbally and in writing.
• Ability to work successfully in a team environment.
• Tact and patience in dealing intelligently with irregularities and incidents, maintaining good public relationships and using authoritarianism as a last resort.
• Provides effective customer care services for visitors; promotes and upholds the OSC corporate mission and values.

Negotiation and Conflict Resolution Skills

• Ability to remain composed in stressful and potentially threatening situations.
• Conflict resolution skills to reach peaceful solutions in volatile situations.
• Ability to promote and influence compliance with related legislation and standards.

Analytical and Investigation Skills

• Ability to gather information and evidence.
• Analytical skills to identify problems and recommend solutions.
• Ability to evaluate observed irregularities and incidents, taking immediate personal action to inform, remind, persuade visitors re : restrictions and safety rules etc.

Additional information :

Apply by : Friday, July 5, 2024 11 : 59 pm EDT

• 1 Bilingual English / French Permanent - Full Time, 770 Don Mills Rd, Toronto, Toronto Region

Language requirements and assessment :

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English / French), you'll also need to pass a French-language proficiency test.