Protection Services Officer

The Salvation Army; Alberta; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support organization in Alberta seeks a Security Officer to maintain a safe environment for customers and staff. Responsibilities include managing visitor reception, monitoring shelter areas, and ensuring safety protocols are followed. Candidates should have a Grade 12 diploma, Security Services License, and at least one year of security experience. The position offers a six-month contract at $24 per hour, with a flexible approach to accommodate individual needs.

Benefits

Cost of Living Allowance (COLA)

Qualifications

• Minimum 1 year of security experience.
• Understanding of Occupational Health & Safety Policies.
• Experience in Emergency Preparedness.

Responsibilities

• Maintain a safe and secure environment.
• Conduct exterior and regular building patrols.
• Assist with Thrift Store and Kitchen security.

Skills

Non-violent Crisis Intervention Training

Good verbal & written communication skills

Capable of lifting 50+ lbs

Education

Grade 12 diploma

Current Security Services License

First Aid/CPR Certification

Tools

Valid Driver’s License- Class 5

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary:

The purpose of this position is to maintain a safe and secure environment for our customers, patrons and employees.

Responsibilities

• Reception duties at dry Shelter - meet visitors & direct to proper department.
• Maintain logbooks and complete occurrence incident reports UpToDate.
• Protection services officer will assign and work at Mat program & Shelter to ensure all criteria for each Shelter is followed.
• Understand and is aware of emergency/disaster procedures.
• Waste removal handled in safe and secure manner; take out garbage from mat program and shelters.
• Outside garbage cans - change the bag and replace with new garbage bag.
• Remove ice and snow from sidewalk, exit doors around the building.
• In winter, sanded and salted all exit doors and sidewalk.
• In summertime sweep all parking lot and use a power wash to clean the parking area.
• Wash and clean Salvation Army vehicle.
• May assist with the bread/sweets run from Thickwood Sobeys, Save on Foods, and downtown Sobeys weekday and weekend.
• Local stores to the Centre in the absence of the Facilities Operator Assistant.
• Pickup a hamper food from Thickwood Sobeys to family services.
• Pickup and drop off the black box from shelter and administration office to accounting office at the church.
• Loading & unloading furniture pallets from the truck and drive to pickup and drop-off donations from different locations.
• Provide security safety to all staff including Thrift Store customers & clients.
• Assist Thrift store and family services staff in getting out shoplifters from the store.
• Accept Thrift Store donations during/after hours.
• Provide security at Soup Kitchen every day 11:30 – 13:00 hrs and Dinner 16:30-18:00 hrs also breakfast 06:30-09:00 hrs; stand by the door, monitor and observe all patrons entering the dining room.
• Assist Facilities Operator Manager/Maintenance Assistant with duties in all Salvation Army properties, when required.
• In keeping with OH&S regulations, ensure all obstructions are removed from doors & pathways and document for OH&S committee, as necessary.
• Protection officers required to do exterior patrol every two hours around the building and conduct a regular building patrol every hour.
• Protection officers are responsible to open the mat program entrance door using staircases every time when clients come in.
• Protection services officer is responsible for searching each individual as they come in.
• Protection officer may assist a support worker by lifting a heavy client bin in the rack.
• Help and support other staff with any conflict or disturbance while on shift.
• Deal in a professional manner with shelter individuals who are under the influence of alcohol and drugs.
• Other duties as required.

Organizational Responsibilities

• Abide by and may provide input into the development of the agency’s local policies and procedures.
• Supports and fulfills the Mission of The Salvation Army.
• Portray a positive attitude and displays excellent team player attributes.

Work Environment

• Most times other staff will be present.
• Will deal with Shelter individuals who are under the influence of alcohol and drugs.
• Will encounter angry individuals/verbally abusive.
• Will encounter those who have alternative lifestyles.
• Exposure to infectious diseases.
• Exposure to bodily fluids.
• Exposure to sharp objects and other dangerous items.

Critical Relationship Management

Governance Boards and Councils:

Internal

• Maintain communications with Facilities Manager and Team Lead.

Managerial/Technical Leadership Responsibility

• This position reports to Facilities Manager.

Working Conditions

• Ability to work indoors and outdoors.
• Will work with clients who may be aggressive, sick and/or under the influence of drugs and alcohol.
• Ability to lift a minimum of 35 pounds.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications

Education, Qualifications and Certifications:

• Grade 12 diploma
• A current Security Services License as per Alberta Legislation
• First Aid/CPR Certification

Experience and Skilled Knowledge Requirements

• Minimum 1 year of security experience

Skills and Capabilities:

• Non-violent Crisis Intervention Training & understanding of Occupational Health & Safety Policies & Emergency Preparedness would be an asset
• Good verbal & written communication skills
• Capable of lifting 50+ lbs & in good physical health
• Valid Driver’s License- Class 5
• Clean abstract & Criminal Record Check with Vulnerable Sector upon hire

This is a six-month fixed term contract. Schedule is 40 hours per week. Pay rate: $24 per hour. This position is eligible for Cost of Living Allowance (COLA).

Compensation:

The target hiring range for this position is $21.99 to $27.49 with a maximum of $32.99. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.