Protection Services Dispatcher

Michael Garron Hospital; Toronto; On-site; CAD 34,000 - 44,000; Full time

Job summary

Michael Garron Hospital in Toronto is seeking a dedicated Security Dispatch Officer to monitor alarms, CCTV, access control, and coordinate security resources in fast-paced, high-stress environments.

You will answer all security lines, dispatch personnel, monitor SMS alerts, and document activity while upholding safety policies and hospital procedures. Knowledge of security systems and strong communication skills are essential.

Qualifications

• High School Diploma is required.
• ],
• job_responsibilities_description:[

Responsibilities

• Answer all incoming security telephone lines, including the complex emergency line.
• Monitor complex-wide SMS alarms (alarm, CCTV, access control).
• Dispatch security resources and document activity using the Dispatch Log.
• Search person and vehicle information to support security personnel and enforcement.
• Ensure security operations comply with policy and procedures.
• Contribute to a culture of safety for patients and staff under OHSA requirements.

Skills

Dispatch experience

Security technology knowledge

Access control systems

Office software proficiency

Strong communication

Organizational skills

Interpersonal skills

Self-motivation

Calm under pressure

Education

High School Diploma

Community College Law Enforcement and Security Diploma

First Aid & CPR certificates

Ministry of Community Safety and Correctional Services Security Guard license

Dispatch certificate (asset)

Tools

MS Office

Alarm systems

CCTV systems

Perspective (data lookup)

Keyscan Aurora (asset)

Job description

Overview

Our diverse staff is our most valued resource. Compassion, Integrity, Courage and Accountability are the values that set Michael Garron Hospital apart.

Education

• High School Diploma required.
• Community College Law Enforcement and Security Diploma preferred.
• Current Standard First Aid and CPR certificates must be provided.
• Must have a current Ministry of Community Safety and Correctional Services Security Guard license (Security Guard or Dual type). ***Applications will not be considered without proof of license.
• A dispatch certificate from an accredited post-secondary institute is an asset.

Qualifications

• Previous dispatch experience in an emergency services setting such as Police, Fire, EMS or an SOC handling the types of calls Centre SOC does is an asset.
• A fundamental knowledge of state-of-the-art security technology such as alarm and access control systems, CCTV systems, communications technologies, and general MS software programs.
• Knowledge of enterprise access control systems to include Keyscan Aurora would be an asset.
• Excellent personal computing skills to include all office related products and familiarity with specialized security applications.
• Excellent written and oral communication skills.
• Excellent organizational skills, with an emphasis on multi-tasking and rapidly assessing and shifting priorities.
• Excellent interpersonal skills and ability to maintain professional demeanor under very stressful situations.
• Must be self-motivated and consistently show initiative.
• Answers all incoming security telephone lines including the complex emergency telephone line.
• Monitoring the complex wide SMS (alarm monitoring, CCTV monitoring, access control).
• Dispatch security resources and document activity using Dispatch Log.
• Search person and vehicle information using Perspective to support security personnel, conducting parking enforcement, prohibited activity enforcement or conducting field interviews.
• Ensuring that security operations occur consistent with policy and procedures.
• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

EMPLOYMENT EQUITY & ACCESSIBILITY STATEMENT

Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team.

Through our values of Compassion, Respect, Integrity, Inclusion and Courage, Michael Garron Hospital is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). Should you require an accommodation at any stage of the recruitment process, please let us know how we can work with you to meet your needs.

This job posting is a confirmed, active vacancy for which we are currently seeking a qualified candidate.

MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select applicants for this position.