Property Tax Specialist

UST Logistical Systems; Toronto; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Property Tax Specialist to join their Mortgage Servicing team. In this role, you will ensure that mortgage customers' tax accounts are properly maintained while responding to inquiries and processing payments with municipalities. You will play a crucial part in maintaining compliance and providing exceptional service to clients. This role offers a supportive work environment and a chance to contribute to a culture of excellence. If you are passionate about helping others and have a strong background in property tax, this opportunity is perfect for you.

Benefits

Yearly incentive performance bonus

Three weeks of vacation

Comprehensive benefit packages

Group Retirement Savings Plan

$1000 Employee Referral Program

Employee Discounts

Education Assistance program

Qualifications

• 2 years of experience in the property tax industry or with a municipality.
• Solid knowledge of MS Office and financial programs.

Responsibilities

• Maintain mortgage customer tax accounts and ensure timely payments.
• Respond to property tax inquiries from clients and internal teams.

Skills

Communication Skills

Customer Service

Problem Solving

Education

Post-secondary degree or diploma in business management

MTAP Certification

Tools

MS Office (Word/Excel)

Financial Programs

Job description

Come join Home Trust Company as a Property Tax Specialist in our Mortgage Servicing team!

Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people. Home Trust is a private company.

FIRST THING – WHAT YOU NEED TO SUCCEED?
We are looking for individuals who are dedicated, passionate, and driven to execute with excellence!

WE CARE ABOUT OUR EMPLOYEES WELL-BEING, WHAT WE OFFER:

• Base salary, with yearly incentive performance bonus
• Three (3) weeks of vacation, an additional six (6) flex days (sick or personal) in addition to statutory holidays
• Comprehensive benefit packages, offered through Manulife
• Group Retirement Savings Plan (GRSP) up to 8% contribution program & employer match
• $1000 Employee Referral Program
• Employee Discounts; phone plans, gym membership, Toronto Bike Share and many retailer discounts offered through WorkPerks
• Education Assistance program

ABOUT THE ROLE:

The Property Tax Specialist will be responsible for responding to all property tax related inquiries that are received from the Contact Centre and other internal teams such as Residential Underwriting and Mortgage Renewals. The Property Tax Specialist will also process and arrange payments with appropriate municipalities and ensure mortgage customers’ tax accounts are maintained in good standing. The Property Tax Specialist will communicate essential payment details to customers, adhering to company policies and customer service standards.

In addition:

• Responsible for the maintenance of mortgage customer tax accounts and the payment of property taxes within due dates for Home Trust's clients across Canada
• Perform monthly review of mortgage accounts with a high deficit or a surplus in the tax account and action accordingly.
• Perform yearly portfolio review of mortgage payment tax component and adjustments.
• Responsible for dealing with inquiries regarding arrears from municipality or client.
• Processing any supplementary tax bills received from a client due to a reassessment of the property.
• Ensure that all notices of a tax sale are dealt within the period allotted to avoid the completion of a tax sale.
• Responsible to archive electronic documents related to the payment of property taxes and client correspondence, ensuring compliance with audit requirements
• Communicate with clients on a regular basis regarding any changes to the tax portion of their mortgage payment.
• Communicate with solicitors/clients regarding any tax arrears that were a result of non-payment at closing.
• Deal with escalated property tax related calls and e-mails from clients and internal business partners within 48 hours
• Incorporate regulatory & compliance requirements into existing business processes and activities

WHAT WE REQUIRE:

• Authorized to work in Canada
• Great communication skills
• Post-secondary degree or diploma, preferably in business management, finance, or related field (university an asset)
• MTAP Certification
• 2 years of experience in the property tax industry or with a municipality
• Solid knowledge of MS Office (especially Word/Excel) and other financial programs
• Experienced in managing property tax payments and working directly with municipalities.

PREREQUISITE: Maintain a positive supportive attitude, help to maintain an inclusive and supportive company culture!

Follow us on LinkedIn: Home Trust Company: My Company | LinkedIn