Property Services Assistant

WestUrban Developments Ltd.; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A property management company in Kelowna is seeking a Property Services Assistant to handle leasing and administrative duties. The role involves maintaining properties, providing exceptional customer service, and managing cleaning and maintenance requests. Ideal candidates should have strong communication skills and 1-3 years of experience in property management. The position offers an hourly rate of $25.00 to $32.00 based on experience, along with health and dental benefits.

Benefits

Health and Dental plan

Service recognition and Wellness programs

Qualifications

• 1-3 years’ experience in multi-residential property management.
• Exceptional customer service skills.
• Ability to handle difficult tenant relations and contractor relationships.

Responsibilities

• Responsible for cleaning and maintenance requests.
• Enforce rules and maintain high customer service.
• Show available suites to prospective residents.

Skills

Customer service skills

Communication skills

Problem-solving skills

Knowledge of MS Word and Excel

Education

High School Diploma

Tools

Buildum

Job description

Vernon | Vernon

Alexis Park Drive

Vernon, BC V1T6H3, CAN

Vernon | Vernon

Alexis Park Drive

Vernon, BC V1T6H3, CAN

At WestUrban, we don’t just build homes, we build communities through our expertise in construction management, customized development, and development planning across Western Canada. Our rapidly growing company is built on a foundation of strong relationships, extending to employee, clients, stakeholders, contractors and suppliers. We believe that investing in people is the cornerstone of our success. We build dynamic teams powered by respect, integrity, and experience. This mission empowers us to find innovative solutions, and to develop leading-edge concepts that enhance and support growing communities.

Thinking about a change?

We welcome driven and skilled individuals from all backgrounds, as we recognize that having diverse perspectives, makes us stronger. We support our employees and want to see them succeed. We believe growing from within is the best solution to build healthy teams.

We are currently accepting applications for a Property Services Assistant to join our Property Management Team in Kelowna and Vernon, BC. This position is Wednesday - Sunday with 28 hours to start with the potential for an increase to 40 hours per week. The Property Services Assistant is responsible for the leasing and administrative duties for our rental properties under the direction of the Property Manager. The ideal candidate would have a flexible schedule. If you thrive in a fast-paced environment, we encourage you to apply!

What you will be doing :

• Responsible for all regular cleaning and minor maintenance requests;
• Address all cleaning and maintenance deficiencies immediately, reporting any major damage or repairs to the Property Manager to hire a contractor;
• Enforce rules, regulations and policies at the property;
• Foster a friendly and professional environment for residents, prospects, service providers and contractors, while maintaining a high level of customer service;
• Provides exceptional customer service and ensures calls and messages are answered and responded to in a timely manner. Resident issues and service requests are addressed within 24 hours;
• Show available suites to prospective residents and maintain unit rental levels;
• Assists Property Manager with move-ins and move-outs;
• Ensure proper physical maintenance of the building and surrounding property by doing regular inspections using the approved checklists, maintaining the health and safety of the building;
• Coordinates all building access control for tenants and contractors as needed;
• Maintains and updates the Fire Safety Plan and conducts regular monthly building inspection;
• Coordinate activities of the on-site cleaners, and perform minor / regular daily cleaning tasks as needed;
• Other clerical office duties that may arise;
• Afterhours on call rotation as required and availability to respond to emergencies.

What you need to bring :

1-3 years’ experience in multi-residential property management;

Completion of High School Diploma;

Working knowledge of MS Word and Excel is required, previous experience with Buildum is an asset;

Knowledge and experience working with Landlord Tenant Act;

Knowledge and experience in building operations, building safety and fire safety requirements;

Exceptional customer service skills. Ability to handle difficult tenant relations and contractor relationships with a high degree of professionalism;

Clear and effective written and spoken communication skills;

Strong prioritization skills with the ability to work independently and meet deadlines;

Ability to think creatively when problem solving, proactively adapting to challenges;

A high degree of professionalism and ability to maintain confidentiality.

What do we offer you?

Finding and keeping the right people is very important to us. The anticipated hourly rate for this position is $25.00 to $32.00 per hour depending on experience. We also provide :

Health and Dental plan with Life and Long-Term Disability Insurance

Service recognition and Wellness programs

We are committed to the principles of employment equity and encourage applications from all qualified applicants. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. This job posting will remain open until the role has been filled.

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