Property Manager

Compass Communities; Longueuil; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Performance bonus

Health & dental benefits

RRSP matching

Paid time off

Job summary

Compass Communities is seeking a Community Manager to oversee day-to-day operations, staffing, planning, and resident relations at our residential land lease communities. The role focuses on delivering exceptional customer service and maintaining a safe, welcoming environment on-site.

The ideal candidate has a minimum of five years’ experience in property management or related fields, with fluent French and English, strong leadership, and budgeting abilities.

Qualifications

• Minimum 5 years of relevant experience in property management or related field.
• Fluency in both French and English is required.
• Strong leadership and interpersonal skills; able to manage budgets and resident relations.
• Excellent customer service and communication skills with diverse stakeholders.
• Experience managing staff, recruitment, training, and performance evaluations.

Responsibilities

• Act as the primary point of contact for residents; address concerns and resolve complaints.
• Train staff to deliver exceptional service and build strong brand recognition.
• Oversee on-site administrative and maintenance staff; schedule and supervise.
• Recruit, train, and evaluate staff; enforce company policies and budgeted wages.
• Manage community operations, budgets, procurement, and vendor relations.
• Coordinate with contractors and vendors for timely project completion and safety compliance.
• Conduct property tours to ensure safety and maintenance; foster a team-based environment.
• Oversee leases, payments, deferrals, terminations, and notices to residents.

Skills

Bilingual FR/EN

Leadership

Budget management

Customer service

Staff management

Time management

Driver's license

MS Office

Tools

Excel

Outlook

Word

Job description

Salary Range: $60,000.00 To $70,000.00 Annually

About Compass Communities

With coast-to-coast communities and over 12,000 home sites, Compass is one of Canada’s largest land lease housing companies, operating over 70 residential communities in 8 provinces. We offer attainable home ownership that prioritizes residents’ needs, creating communities with better services, management, and facilities.

Reporting to the Regional Manager, the Property Manager oversees the day-to-day operations, staffing, planning, and resident relations at our residential land lease communities. The ideal candidate is a proactive self-starter who thrives in a fast-paced and changing environment and brings an investor mindset to support operational efficiency and profitability. This role combines property and people management, with a strong focus on delivering exceptional customer service and fostering a positive community environment. As the primary point of contact for residents and staff, the Community Manager is responsible for ensuring a safe, welcoming, and well-maintained community.

This position will be fully on site.

Core Responsibilities

Customer Relations

• Act as the primary point of contact for residents. This includes addressing concerns, resolving complaints, and creating a positive, customer-friendly environment;
• Train staff to deliver exceptional service and build strong brand recognition;
• Ensure a safe and enjoyable environment for residents and employees;
• Conduct regular property tours and address customer concerns promptly.
• Manage, train, and supervise on-site administrative and maintenance staff;
• Be a positive role model that leads by example;
• Manage recruitment, training, performance evaluations, and disciplinary actions;
• Ensure adherence to company policies and budgeted wage costs;
• Maintain staffing levels and oversee employee scheduling and leave.

Community Operations

• Conduct regular property tours to ensure the community is well-maintained and safe for residents and staff. This also involves implementing community policies and procedures;
• Foster a customer-friendly, team-based work environment;
• Promote operational efficiency and support company policies;
• Attend regional meetings and maintain positive relationships with stakeholders;
• Collaborate with Compass’s corporate and regional teams and ensure business plans are implemented to achieve financial goals;
• Procure goods and services from vendors in accordance with company procedures;
• Coordinate with contractors and vendors for timely project completion;
• Inspect infrastructure and common areas for safety and maintenance;
• Oversee home moves and fire safety compliance.
• Oversee the community's financial health by managing operational and capital improvement budgets, tracking all financial transactions, and processing payroll;
• Contribute to the preparation of operating and capital budgets;
• Ensure accurate financial reporting and payroll processing;
• Manage procurement and petty cash;

Health & Safety

• Ensure safe operations and facility maintenance;
• Enforce safety procedures and equipment usage;
• Report hazards and incidents per company policy.
• Manage leases, rent payments, deferrals, and terminations;
• Address resident concerns and distribute notices;
• Attend regulatory hearings;
• Organize community events;
• Assist with the marketing to potential residents and conducting sales/rental tours of community-owned homes.

Required Skills and Experience

• Minimum 5 years of relevant experience; a background in property management is preferred. Hospitality or other customer-focused business experience will be considered;
• Fluency in both French and English are required;
• Strong leadership, decision-making, and interpersonal skills;
• Experience managing budgets, staff, and resident relations;
• Excellent customer service and communication skills, with the ability to build positive relationships and interact effectively with a diverse range of people;
• Strong organizational, time management, and problem-solving abilities;
• Valid driver’s license and regular access to a reliable vehicle to travel to assigned portfolio;
• Proficiency in common computer software, such as Microsoft Word, Excel, and Outlook.

This job is to fill an existing vacancy. We’re looking for a strong candidate who can step into this role and continue supporting our team.

The expected annualized base salary range for this role is $60,000 – $70,000.
Based on the position, Compass Communities offers a competitive compensation package in addition to the base pay, which may include a performance-based bonus incentive, comprehensive health & dental benefits, company-matched group RRSP matching program, and generous paid time off.
The actual salary offered will take into consideration a number of factors including, but not limited to, the individual’s skill, experience, education and training and the market compensation of the role.
We value a wide range of experiences on our team. If your skills don’t fully align with the listed qualifications or salary range, we still encourage you to apply – you may be a great fit for this role or other roles at Compass. Applicants may also be considered for alternative positions within the organization if their qualifications and experience align more closely with those available roles.
Our people are what makes us different. At Compass, we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check.