Property Claims Examiner

Aviva plc; Vancouver; On-site; CAD 55,000 - 104,000; Full time

Job summary

Aviva Canada is seeking a National Property Claims Examiner to manage and oversee property claims, ensuring high standards of customer service and efficiency. The ideal candidate will possess extensive knowledge in property insurance and at least 5 years of relevant experience. This hybrid position offers competitive compensation and various benefits, including bonuses and wellness programs.

Benefits

Bonuses

Retirement plans

Health benefits

Wellness programs

Additional vacation days

Qualifications

• Extensive knowledge of the property insurance industry.
• Minimum 5+ years of experience in commercial and residential property claims.
• Strong construction knowledge and understanding of property law.

Responsibilities

• Managing a portfolio of property claims, including examining and direct handling.
• Coordinating field work with IA, setting expectations and timelines.
• Preparing and presenting claim strategies, coverage analysis, and disposition.

Skills

Knowledge of property insurance

Strong communication skills

Negotiation skills

Job description

Individually we are people, but together we are Aviva. These words embody our Values – Care, Commitment, Community, and Confidence.

We are currently hiring a National Property Claims Examiner to join our team.

This role involves overseeing and managing third-party adjusted claims and direct-handled claims. Unlike large loss adjusters who work on-site, examiners provide guidance and oversight to ensure proper execution and customer service, aligning with Aviva's best practices. You will manage the investigation, analysis, adjustment, and settlement of property claims, working with specialists and vendors to maintain quality and efficiency while controlling costs and delivering excellent customer service.

This position offers a hybrid work model, combining the benefits of remote and on-site work.

Responsibilities include:

• Managing a portfolio of property claims, including examining and direct handling
• Coordinating field work with IA, setting expectations and timelines
• Collaborating with insurers on subscription claims
• Preparing and presenting claim strategies, coverage analysis, and disposition
• Investigating claims through IA reports and specialists
• Reviewing facts, policies, and estimates to settle claims
• Communicating claim adjustments via reports
• Providing excellent customer service
• Ensuring data accuracy and issuing payments
• Completing all correspondence promptly, including legal and settlement documents
• Identifying questionable claims, subrogation, and risk opportunities

Qualifications:

• Extensive knowledge of the property insurance industry
• Minimum 5+ years of experience in commercial and residential property claims
• Strong construction knowledge and understanding of property law
• Familiarity with property coverage wordings
• Basic accounting skills
• Excellent communication and negotiation skills
• Licenses in NB, PEI, and NFLD (preferred)

Compensation & Benefits:

• Salary range: $55,600 to $103,200, based on experience and skills
• Competitive rewards including bonuses, retirement plans, health benefits, and wellness programs
• Additional vacation days available for purchase
• Diversity and inclusion initiatives
• Wellness programs supporting physical and mental health

Note: We may use AI tools in our recruitment process. This is an active position, posted internally and externally.

Aviva Canada is committed to accessibility and will provide accommodations for employees with disabilities during the recruitment process and employment.

We serve 19.5 million customers, aiming to be the employer of choice for talented, diverse professionals dedicated to making a difference.