Property Claims Examiner

Aviva; Markham; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Aviva is seeking a National Property Claims Examiner for their hybrid team in Markham, Ontario. The role focuses on overseeing property claims, ensuring best practices, and delivering exceptional customer service. With over 5 years of experience in the property insurance sector essential, the position offers a balanced work environment alongside competitive benefits and development opportunities.

Benefits

Compelling rewards package including base compensation and annual bonus

Health benefits and wellness programs

Competitive vacation package with the option to purchase extra days off

Outstanding career development opportunities

Qualifications

• Detailed knowledge of the property insurance industry.
• Outstanding communication and negotiation skills.
• Excellent report writing skills.

Responsibilities

• Manage a portfolio of property claims with oversight of third-party adjusters.
• Ensure alignment with best practices and handle claims efficiently.
• Deliver outstanding service to customers and complete all correspondence timely.

Skills

Negotiation

Communication

Digital Literacy

Construction Knowledge

Education

Licensing in NB, PEI & NFLD

5+ years of commercial and residential property experience

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are currently looking to hire an National Property Claims Examiner to join our National Property Claims team.

In this role, you will be responsible for both the oversight and management of third party adjusted claims and direct handled claims. Unlike the large loss adjusters who are on site and gather information directly, the examiners provide direction and oversight over the execution of the required steps and customer service rendered by a Third Party Adjuster. You will ensure alignment with Aviva's best practices and handling procedures. You will manage the IA in the investigation, quantification, analysis, adjustment, and settlement of property claims. With a focus on quality and customer service, you will need to work with appropriate specialists and premier vendors. The work will be conducted in an efficient manner to control the indemnity spend and expenses without compromising the delivery of outstanding customer service.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Come join our team!

What you'll do:

• Responsible for a portfolio of examining and direct handle property claims, percentage share based on demand

• Resource field work to be completed by IA by setting clear expectations and timelines and managing the file through to completion.

• Arrange market calls or work with various insurers on subscription claims.

• Prepare and be able to present a complete file strategy, coverage analysis, disposition and business case

• Investigate claims by reviewing the IA reports and specialists in order to acquire facts and information to analyzing the loss.

• Review and compile facts, policies, technical reports, analyze estimates, value of claim, and settle claims.

• Communicate claim adjustments via written reports to all parties. This will be based on the policy wording and circumstances surrounding the loss to resolve the claim.

• Provide outstanding service to our customers

• Responsible for data accuracy and issuing payments to vendors, insureds, and specialists.

• Ensure all correspondence is completed in a timely and effective manner including the creation of Critical Path Letters, Proof of Losses, and Reservation of Rights letters etc.

• Responsible for recognizing questionable claims, subrogation, and risk opportunities.

What you'll bring:

• Detailed knowledge of the property insurance industry

• At least 5+ years of commercial and residential property experience

• Strong construction knowledge

• Strong digital literacy

• Strong solid understanding of property insurance case law

• Detailed knowledge of a variety of property coverage wordings

• Some basic accounting skills

• Outstanding communication and negotiation skills

• Excellent report writing skills

• Licensing in NB, PEI & NFLD (asset)

What you’ll get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

#LI-MP1