Property Claims Desk Adjuster – Specialty Claims (Lifestyle)

Aviva; Vancouver; Hybrid; CAD 46,000 - 87,000; Full time

Job summary

An established industry player is seeking a Property Adjuster to join their dynamic team. This hybrid role involves providing telephone adjusting services, focusing on quality and customer service for Lifestyle claims, including travel trailers. The ideal candidate will have 1-2 years of claims adjusting experience and a passion for delivering exceptional customer experiences. The company offers a supportive environment with opportunities for professional development and a compelling rewards package, including health benefits and a competitive vacation policy. If you are eager to make a difference in the claims process, this is the perfect opportunity for you.

Benefits

Health benefits

Annual bonus eligibility

Retirement savings plan

Competitive vacation package

Professional development support

Corporate wellness programs

Volunteer opportunities

Qualifications

• 1-2 years of claims adjusting experience required.
• Passion for Lifestyle claims is essential.

Responsibilities

• Review and analyze policies and technical reports to assess claims.
• Provide outstanding customer service and maintain detailed records.

Skills

Claims Adjusting

Customer Service

Negotiation

Analytical Skills

Education

Post-secondary diploma or degree

Insurance Institute Program (CIP / FCIP)

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are looking for a Property Adjuster to join our team in order to provide stationary telephone adjusting services with a key focus on quality and customer service. Regions serviced include Canada and the United States.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Does the idea of handling claims for Lifestyle products including travel trailers (RVs) interest you? Do you want to help us promote Aviva Specialty claims and deliver an exceptional customer experience? If you said “yes” we want you on our team!

What you'll do:

• Review and analyze policies, appraisals and technical reports to assess the value of a claim and negotiate and settle it accordingly
• Carry an active pending of Lifestyle Property claims
• Effectively advise and counsel the customer on Specialty product knowledge and provide timely and outstanding customer service
• Operate within designated authority, making independent decisions
• Maintain detailed file records according to all outlined protocols
• Participate in projects and provide feedback into processes on an ongoing basis
• Collaborate with other regional claims teams

What you'll bring:

• Minimum 1-2 years claims adjusting experience, property and/or auto
• Demonstrate a passion for Lifestyle claims

It is considered an asset if you:

• Have completed or are working towards completion of the Insurance Institute Program (CIP / FCIP)
• Have a post-secondary diploma or degree
• Have experience handling claims for specialty products including travel trailers and watercraft, seasonal dwellings

What You’ll Get:

• The salary band for this position ranges from $46,500 to $86,300. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health