Property Claims Adjuster

Crawford & Company (Canada) Inc.; Northwestern Ontario; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Property Claims Adjuster in Thunder Bay, Ontario. This role involves investigating and settling commercial lines claims, directing field adjusters, and ensuring accurate documentation. With a commitment to customer service and quality, you will be part of a team that values innovation and community support. The company offers a culture of respect and continuous learning, empowering employees to grow and make a difference. If you have a passion for helping others and a strong background in insurance, this is the perfect opportunity for you.

Benefits

Pay and incentive plans

Benefit programs for wellness

Training programs for career growth

Sustainability initiatives

Culture of respect and collaboration

Qualifications

• 2+ years of experience in an insurance claims environment.
• Strong knowledge of property claims and commercial lines.

Responsibilities

• Investigate, evaluate, negotiate, and settle commercial lines claims.
• Direct field adjusters and maintain accurate reporting of files.

Skills

Insurance Claims Experience

Negotiation Skills

Communication Skills

Customer Service

Education

Post-secondary education in insurance

CIP designation

Tools

CMS

Office 365

Windows 10

Job description

Job Description

We are currently recruiting for a Property Claims Adjuster to join our team in Thunder Bay, Ontario, Canada.

Responsibilities

The successful candidate will investigate, evaluate, negotiate, and settle commercial lines claims by telephone and correspondence. They will direct field adjusters on a task basis and participate in ensuring accurate recording, reporting, and presentation of files. Regular travel to loss locations throughout the Thunder Bay territory is expected.

1. Interviewing claimants and witnesses
2. Obtaining official documents
3. Comparing claims information with evidence
4. Determination of liability
5. Making offers to claimants
6. Issuing cheques
7. Disposing of salvage
8. Pursuing subrogation
9. Accurate recording, reporting, and presentation of files, including evidence at legal proceedings
10. Maintaining accurate billing, and time and expense records
11. Working with the manager to maintain client relations

Qualifications

• At least 2 years of technical experience in an insurance claims environment, with strong knowledge of property claims. Knowledge of commercial lines is an asset.
• Post-secondary education in an insurance-related field
• Full license and CIP designation preferred
• Ability to conduct telephone investigations, evaluate, negotiate, and settle first and third-party commercial lines claims
• Proficient in CMS, maintaining accurate activity, transaction, and reserve records
• Advanced skills in Office 365 and Windows 10
• Excellent communication skills
• Team player with a strong commitment to quality and customer service

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community — one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to join us.

We come from over 70 countries and speak dozens of languages, reflecting the global fabric of our audience. Though our reach is vast, we operate as One Crawford: united in purpose, vision, and values. Learn more at www.crawco.com.

Our total compensation plans include:

• Pay and incentive plans recognizing performance excellence
• Benefit programs supporting financial, physical, and mental wellness
• Training programs promoting continuous learning and career growth
• Sustainability initiatives giving back to our communities
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion