Project / Program Manager - Digital Banking

CGI; Halifax; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading technology consulting firm in Canada is seeking a Senior Project / Program Manager to lead the implementation of digital banking solutions at credit unions. The candidate will manage project timelines, risks, and stakeholder engagement while ensuring compliance with regulatory requirements. A strong background in software implementation and change management is essential. This role offers a competitive salary and flexible work arrangements.

Benefits

Competitive salary

Performance-based bonus

Flexible work arrangements

Comprehensive benefits package

Qualifications

• 7+ years of experience managing complex software implementation projects.
• Experience leading projects with credit unions, banks, or regulated financial institutions in Canada.
• Strong understanding of financial services technology.

Responsibilities

• Lead full-cycle implementation projects of a digital banking platform.
• Manage relationships with credit union stakeholders.
• Ensure compliance with regulatory and security requirements.

Skills

Stakeholder management

Change management

Software implementation

Risk management

Communication skills

Education

PMP, PRINCE2, or Agile certifications

Tools

JIRA

MS Project

Smartsheet

Confluence

Job description

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Position Description

As a Senior Project / Program Manager, you will lead end-to-end implementation of digital banking solutions at several Canadian credit unions. You will serve as the primary point of contact for the engagement, overseeing delivery timelines, risk management, stakeholder engagement, and change management efforts. You will work cross-functionally with solution architects, integration teams, customer success, and external vendors to ensure the digital banking software is delivered on time, on budget, and with measurable value to our clients.

Your future duties and responsibilities

• Understand core banking digital interfaces, payments (Wire Transfers and ACH)
• Lead full-cycle implementation projects of a digital banking platform for credit union clients—from project kickoff through to go-live and transition to support.
• Develop and maintain detailed project plans, timelines, budgets, and resource allocations.
• Manage relationships with credit union stakeholders (technical, operational, and executive), acting as a trusted advisor and escalation point.
• Facilitate cross-functional coordination between internal product, engineering, and implementation teams, as well as third-party vendors.
• Monitor and mitigate project risks, resolve issues proactively, and maintain clear, ongoing communication with all stakeholders.
• Ensure compliance with regulatory and security requirements (e.g., OSFI, AML, PCI DSS) throughout the delivery process.
• Drive change management, training, and user adoption strategies in collaboration with client-side teams.
• Deliver and present project performance reports, including KPIs, milestones, and executive summaries.
• Contribute to the continual improvement of internal project delivery practices, templates, and frameworks.

Required Qualifications To Be Successful In This Role

• 7+ years of experience managing complex software implementation projects, ideally within the financial services or FinTech industry.
• Proven success leading projects with credit unions, banks, or regulated financial institutions in Canada.
• Strong understanding of payments, clearings and settlements, core banking systems, integrations (e.g., API / middleware), and financial services technology.
• Exceptional stakeholder management skills, with the ability to navigate organizations with diverse and sometimes competing interests.
• Experience managing third-party vendors and technology partners.
• Knowledge of Canadian regulatory environments and security standards relevant to digital banking.
• Demonstrated experience in change management, especially with user adoption of new technology platforms.
• Proficiency with project management tools such as JIRA, MS Project, Smartsheet, Confluence, or similar.
• PMP, PRINCE2, or Agile certifications considered a strong asset.
• Ability to manage multiple projects and clients concurrently in a fast-paced, evolving environment.
• Excellent communication and presentation skills—both written and verbal.

Nice to Have

• Experience working with Canadian credit union networks (e.g., Central 1, Everlink, FICANEX, League Data, CGI, etc).
• Purchasing and procurement of SAAS based software, preparing and responding to RFPs, in addition to the evaluation of vendor responses in a consulting capacity
• Awareness in digital banking and self-service UI
• Familiarity with both Agile and Waterfall methodologies and hybrid delivery models.
• Bilingual (English and French) is an asset but not required.

What We Offer

• Competitive salary and performance-based bonus
• Flexible work arrangements (remote / hybrid)
• Comprehensive benefits package
• Opportunity to work with some of the most forward-thinking credit unions in Canada
• A supportive, collaborative, and fast-moving culture that values innovation and results

Location

This job may be located anywhere in Canada, with customers located in either Ontario or British Columbia. The incumbent may need to adjust their schedules to accommodate virtual meetings across time zones. The primary business unit serving credit unions in Canada is located in Halifax, and you may be required to attend online meetings for updates and governance.

LI-OA1

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation during recruitment, please let us know. We will assist.

Join our team—one of the largest IT and business consulting services firms in the world.