Project/Program Manager

Axelon Services Corporation; Montreal; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Opportunity for growth

Collaborative environment

Competitive benefits

Internal mobility opportunities

Job summary

Axelon Services Corporation is seeking a senior knowledge management leader in Montreal to evolve HR knowledge architecture and content strategy. You will establish common structures, governance, and lifecycle principles to improve consistency across decentralized HR teams.

You will guide HR leaders and content owners to reduce fragmentation, adopt a unified model, and ensure AI-ready content standards across employee-facing channels.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 7+ years in knowledge management, information architecture, enterprise content, or content strategy.
• Experience structuring and governing enterprise knowledge using taxonomies, metadata, or content models.
• Practical use of generative AI or retrieval-augmented generation for enterprise content with awareness of retrieval quality factors.

Responsibilities

• Lead the evolution of HR knowledge architecture and content strategy.
• Advise HR leaders and content owners to reduce fragmentation and create a unified, governed model.
• Develop AI-ready content standards aligned with evolving channels and product capabilities.
• Lead cross-functional reviews to align HR, Product, and Technology on AI-enabled journeys.
• Coach KM team members on knowledge architecture and AI-readiness practices.

Skills

Knowledge management

Information architecture

Content strategy

RAG

Generative AI

Stakeholder management

Facilitation

Presentation skills

Cross-functional collaboration

Prioritization

Education

Bachelor’s degree or equivalent

Tools

Adobe Experience Manager

Azure AI Search

Microsoft Copilot Studio

Job description

• Work Mode: Onsite/in-office presence required 4x/week

• Location: Montreal
• Work Mode: Onsite/in-office presence required 4x/week

Responsibilities

• Lead the evolution of HR’s knowledge architecture and content strategy, establishing common structures, standards, and lifecycle principles that improve consistency across decentralized HR teams.
• Advise HR leaders, content owners, and subject-matter experts on reducing fragmented or duplicative content and adopting a more unified, governed model across AskHR and other employee-facing channels.
• Evolve AI-ready content standards as employee consumption channels, product capabilities, retrieval performance, and AI-enabled experiences develop, ensuring HR knowledge remains clear, governed, and effective.
• Lead cross-functional reviews of how knowledge supports AI-enabled employee journeys, translating findings into executive-ready recommendations, priorities, and roadmaps that align HR, Product, and Technology.
• Work alongside KM team members, coaching them on knowledge architecture and AI-readiness practices and turning strategy into clear guidance they can apply in their day-to-day work.

Requirements

• Bachelor’s degree or equivalent practical experience.
• Minimum 7 years of experience in knowledge management, information architecture, enterprise content, content strategy, or a related discipline.
• Experience improving how enterprise knowledge is structured, classified, and governed, using approaches such as content models, taxonomy, or metadata.
• Practical experience applying generative AI or retrieval-augmented generation (RAG) to enterprise knowledge or content, with an understanding of the factors that influence retrieval quality.
• Demonstrated ability to influence without direct authority, build alignment with senior stakeholders, and move ambiguous, cross-functional work forward across multiple workstreams in a global or decentralized organization.
• Strong analytical and facilitation skills, and excellent written, verbal, and presentation skills, with the ability to turn complex findings into clear, executive-ready recommendations and roadmaps.
• Collaborative approach and genuine interest in developing others, including explaining complex concepts simply and giving junior colleagues clear direction they can act on.
• Strong organization and prioritization skills, with the ability to manage competing demands while maintaining momentum and quality.

Preferred Skills

• Experience in one or more of the following areas would be beneficial: Enterprise content and AI platforms such as Adobe Experience Manager, Azure AI Search, Microsoft Copilot Studio, or comparable technologies.
• Taxonomies, ontologies, semantic models, or structured-content approaches that support AI retrieval or agentic use cases.
• Content-readiness assessments, retrieval evaluation, or knowledge-health measurement.
• Regulated, global, or decentralized organizations, preferably supporting HR or employee-service experiences.
• Change adoption, author enablement, or capability-building related to new content standards and ways of working.

Benefits

• Opportunity to work alongside the best and the brightest in an environment where you are supported and empowered.
• Relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences.
• Attractive and comprehensive employee benefits and perks in the industry.
• Ample opportunity to move about the business for those who show passion and grit in their work.

This role is for an existing vacancy.