Project Manager, Transit Customer Systems and Planning

City of Ottawa; Ottawa; On-site; CAD 71,000 - 103,000; Full time

Job summary

The City of Ottawa seeks a Project Manager for Transit Customer Systems and Planning to oversee technology projects and improve customer service delivery. This role involves strategic planning, project management, and collaboration with various stakeholders to enhance transit services for millions of users.

Qualifications

• Minimum of 5 years managing IT capital projects.
• Courses in Business Analysis or Project Management are assets.

Responsibilities

• Implement transit capital technology projects.
• Manage consultations, inquiries, communications, and budgets.

Skills

Project Management

Analytical

Communication

Problem Solving

Education

4 year university degree in IT Architecture

Business Administration

Engineering

Computer Science

Public Administration

Management Information Systems

Tools

MS Project

MS Office Suite

Computer Aided Design (CAD)

GIS

Job description

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Project Manager, Transit Customer Systems and Planning

Requisition ID: 17426
Department: Transit Services Dept.
Service: Transit Customer Syst & Planning Service
Branch:Transit Technology & Innovation Branch
Employment Type: 1 Full-time Temporary-Up to 18 months
Work Hours: 35.00hours per week
Affiliation: ATU 1760
Salary Information: $71,970.08-$102,081.98per annual salary (2023 rates of pay)
Location: Transit Service, 1500 St.Laurent
City: Ottawa, ON
Job Category: Transit Services - OC Transpo
Application Close:26/05/2025

JOB SUMMARY

The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning, and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations, including transit route and system planning, transit analysis (ridership, service levels, bus assignments), customer relations and information services, and technology and control systems support.

You are responsible for the implementation of transit capital technology projects by developing and implementing strategies and managing assigned projects through contracted service providers, consultants and/or teams of assigned staff. You manage consultations, inquiries, related communications and budgets that are related to projects while contributing to ongoing initiatives in the branch.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in IT Architecture, Business Administration, Engineering, Computer Science, Public Administration, Management Information Systems or related field that includes courses relating to project planning and management.

Courses in Business Analysis, Project Management or MS Project are assets.

Minimum of 5 years of progressively responsible experience including managing IT capital projects, business analysis and project development including directly related experience managing project human resources and external consultants, and working with project budgets/financial processes.

CERTIFICATIONS AND LICENCES

Project Management Professional (PMP) certification is an asset

KNOWLEDGE

• Knowledge of the issues and principles involved in the provision of public transit in Ottawa
• Knowledge of transit operations and trends
• Possess an understanding of how various transit operating processes and customer/vehicle data collection systems work
• Possess an understanding of processes that impact transit planning, transit operations, transit revenue and client service
• Possess an understanding of asset acquisition/lifecycle management of major transit assets, programs and processes (e.g. IT systems, automated systems, messaging/communications systems)
• Business process re-engineering and business improvement techniques
• Principles of project management, including project design, development, implementation, cost containment/control, evaluation methods/techniques, and reporting
• Cost benefit analysis and techniques
• Processes for developing Requests for Information, Requests for Qualifications, Requests for Proposals and the tendering and contracting process, including acceptance, review and selection of bids and tenders
• Contract management and oversight of consultants
• Knowledge of protocols for developing submissions, briefings and major reports
• Computer applications including project management, scheduling, cost control software applications, Computer Aided Design (CAD), GIS, MS Office Suite, e-mail, etc.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently with minimum supervision, and collaboratively with all staff as part of a team
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to think and plan strategically and to provide leadership, supervision and direction to the project team and to integrate the work of external consultants and staff in order to manage work quality, scheduling, monitoring and completion
• Possess strong research, analytical and problem solving skills
• Able to manage concurrent complex, multi-million dollar and often highly sensitive projects and bring the projects to completion according to schedule and within budget
• Able to prepare RFIs, RFQs and RFPs, and to review, analyze and recommend acceptance of proposals from consultants
• Able to work collaboratively and influence others to bring conflicting points of view to consensus
• Skilled in the use of MS Office Suite, MS Project and other computer applications relating to the work
• Possess excellent interpersonal, communication, and report writing skills
• Possess presentation skills to present information to internal/external audiences
• Thorough, self-motivated and reliable
• Organized, analytical and attentive to detail
• Intuitive, innovative, and enthusiastic
• Exhibit tact, discretion and sound judgment
• Able to deal with contentious issues and situations
• Possess a work record of good attendance and job performance

WHAT YOU NEED TO KNOW

• Language Requirement:English oral, reading, writing
• Additional vacancies may occur during the competition process
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [e-mail] .