Project Manager (Infrastructure and Service Desk)

Valex LLC; Area E (Beaverdell/West Boundary); On-site; CAD 118,000 - 168,000; Full time

Job summary

A technology company is seeking a certified Project Manager to oversee Infrastructure and Service Desk projects. The ideal candidate will have a Bachelor's Degree in a relevant field, PMP certification, and at least 4 years of experience as a Technical Project Manager. This role requires strong analytical skills, attention to detail, and effective communication to manage projects successfully.

Qualifications

• 4+ years as a Technical Project Manager.
• Experience in applying Agile development methodologies.
• ITIL v3 Foundation certification and experience in ITIL-based processes.

Responsibilities

• Manage Infrastructure and Service Desk projects for enterprise IT systems.
• Establish and maintain project management support services.
• Document requirements in business cases and project plans.

Skills

Analytical thinking

Collaboration

Attention to detail

Verbal and written communication

Education

Bachelor's Degree in Business, IT, or relevant discipline

PMP certification

Tools

Microsoft Office

Job description

Project Manager (Infrastructure and Service Desk), Washington, D.C. area

A challenging position in IT program management. We are looking for a certified Project Manager to manage Infrastructure and Service Desk projects for enterprise IT systems.

Must have a minimum of a BSCS and 4 years of full-time experience as a Technical Project Manager.

The candidates for this position should be able to perform the following duties:

• Establish and maintain project management support services, tailoring the project management approach to team and project needs.
• Analyze project management needs and tailor industry best practices to suit the environment; apply a wide range of traditional and agile principles to provide responsive and effective project management solutions.
• Apply knowledge of federal government planning, programming, and budgeting as well as resource planning and execution processes, to support customer program planning, decision briefings, and progress assessment across multiple projects.
• Develop templates, procedures, and guidelines for managing project information and deliverables.
• Establish a central repository for project documentation and reporting.
• Work with stakeholders to define clear project objectives and requirements, agree on priorities, communicate progress updates and demonstrations, and provide responsive change management in frequent planning/re-planning meetings.
• Document requirements in business cases, project charters, and project plans; update these documents to record progress and changes.
• Work with cross-functional teams with diverse technical skill sets to support successful project completion; re-plan and adjust project course based on realities of team velocity and dynamic business/user needs.
• Track progress and report on status and metrics at task/work package and project level.
• Create project management dashboard for providing timely progress information to project teams and customer management.
• Raise issues and exceptions; follow-through to resolution.
• Devise clear risk mitigation strategies and engage appropriate stakeholders.

Qualifications:

• Bachelor's Degree in Business, Information Technology, or other relevant discipline
• PMP certification
• ITIL v3 Foundation certification and experience in ITIL-based processes
• 4+ years as a Technical Project Manager
• Experience in applying agile development methodologies
• Successful track record in delivering value through successful project results that meet business requirements
• Full understanding of software development lifecycle best practices
• Ability to work collaboratively with cross-functional teams
• Excellent attention to detail
• Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change
• Able to effectively and confidently communicate - in writing and presentations - complex topics and procedures with team members and all levels of customer stakeholders
• Proficient in Microsoft Office.

Preferred Qualifications:

• Agile certification: Certified ScrumMaster (CSM), PMP-ACP, or equivalent
• ITIL v3 Intermediate Qualification(s)
• PRINCE2 certification
• Master's degree preferred
• Experience working in a Project Management Office (PMO)
• Experience in a scientific research and development (R&D) environment with demonstrated ability to analyze problems and propose multiple solutions
• Knowledge and hands-on experience of technical implementations of large scale, highly available, robust web/mobile applications