Project Manager, Healthcare & Digital Health Solutions

FONEMED; Canada; Remote; CAD 90,000 - 130,000; Full time

Job summary

Fonemed is seeking a seasoned Project Manager to lead complex client implementations across healthcare, virtual care, and digital health spaces in Canada and the US.

You will coordinate between clients, clinical and technology teams, vendors, and internal leaders to ensure projects are delivered on time, within scope, and on budget. Strong PM discipline and stakeholder engagement are essential.

Qualifications

• Bachelor's degree in business, healthcare administration, IT, PM, or related field.
• PMP certification or equivalent considered an asset.
• Change management certification or experience (Prosci or similar) would be an asset.
• Recent project management experience leading complex client-facing projects.
• Experience in healthcare, virtual care, telehealth, digital health, or related technology environments.
• Experience managing large-scale software, technology, or service implementations with multiple stakeholders.

Responsibilities

• Lead end-to-end project delivery from initiation through implementation and transition to operations.
• Develop project charters, work plans, schedules, resource plans, risk registers, and status reports.
• Manage scope, timelines, budgets, deliverables, dependencies, and change requests.
• Facilitate governance meetings and provide updates to executive sponsors and client stakeholders.
• Ensure project objectives align with client requirements and strategic priorities.
• Coordinate implementation activities for healthcare, virtual care, telehealth, contact centre, and related services.
• Facilitate operational readiness planning, training, communication, and change management.
• Work with clinical and operational leaders to develop workflows and implementation strategies.
• Identify project risks, mitigate, escalate as needed, and monitor performance.

Skills

PMP certification

Change Management certification (ProsC

Recent PM experience

Education

Bachelor's degree in Business, Healthcare Administration, Information Technology, Project Management, or related discipline

Tools

Microsoft Project

Smartsheet

Jira

Azure DevOps

Microsoft 365

Job description

Project Manager, Healthcare & Digital Health Solutions

Fonemed is seeking an experienced and highly organized Project Manager to lead complex client implementation and transformation initiatives across healthcare, virtual care, telehealth, contact centre, and digital health environments.

Position Summary

The Project Manager will be responsible for planning, executing, and delivering multiple concurrent projects for public and private sector clients throughout Canada and the United States. This role serves as the primary coordinator between clients, operational leaders, clinical stakeholders, technology teams, and third-party vendors to ensure projects are delivered successfully, on time, within scope, and within budget.

The successful candidate will combine strong project management discipline with exceptional stakeholder engagement skills and experience navigating complex healthcare and service delivery environments.

Key Responsibilities

Project Leadership & Delivery

• Lead end-to-end project delivery from initiation through implementation and transition to operations.


• Develop project charters, work plans, schedules, resource plans, risk registers, and status reports.


• Manage project scope, timelines, budgets, deliverables, dependencies, and change requests.


• Facilitate project governance meetings and provide regular updates to executive sponsors and client stakeholders.


• Ensure project objectives align with client requirements and organizational strategic priorities.

Client & Stakeholder Management

• Serve as the primary point of contact for client implementation projects.


• Build strong relationships with executive, operational, clinical, and technical stakeholders.


• Facilitate workshops, requirements gathering sessions, and stakeholder meetings.


• Manage stakeholder expectations and proactively resolve issues that may impact project success.


• Support business development and client retention efforts through successful project delivery.

Healthcare Implementation & Operational Readiness

• Coordinate implementation activities for healthcare, virtual care, telehealth, contact centre, and related service delivery programs.


• Facilitate operational readiness planning, training coordination, communication planning, and change management activities.


• Work with clinical and operational leaders to develop workflows and implementation strategies.


• Support integration of new services, technologies, and processes into existing operations.

Risk & Issue Management

• Identify project risks and develop mitigation strategies.


• Escalate critical issues appropriately and drive resolution.


• Monitor project performance and recommend corrective actions when necessary.


• Ensure compliance with contractual obligations and organizational standards.

Reporting & Documentation

• Maintain comprehensive project documentation and governance records.


• Prepare executive-level presentations, dashboards, and status reports.


• Track project metrics and key performance indicators.


• Conduct post-implementation reviews and identify lessons learned.

Continuous Improvement

• Contribute to the development of project management methodologies, templates, and best practices.


• Promote a culture of collaboration, accountability, innovation, and continuous improvement.


• Support the growth and maturity of Fonemed's project management capabilities.

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, Information Technology, Project Management, or a related discipline.


• PMP (Project Management Professional), or similar certification would be considered an asset.


• Change Management certification or experience (Prosci or similar) would be an asset.


• Recent project management experience leading complex client-facing projects.


• Experience within healthcare, virtual care, telehealth, digital health, or related technology environments would be considered an asset.


• Experience managing large-scale software, technology, or service implementation projectsinvolving multiple stakeholders and cross-functional teams.


• Strong understanding of project management methodologies and project lifecycle management.


• Exceptional communication, presentation, facilitation, and negotiation skills.


• Experience managingschedules, risks, and project governance.


• Proficiency with project management and collaboration tools such as Microsoft Project, Smartsheet, Jira, Azure DevOps, Microsoft 365, or similar platforms.


• Ability to travel occasionally within Canada and the United States.


• Knowledge of healthcare privacy, security, and compliance frameworks in Canada and/or the United States would be an asset.

Core Competencies

• Strategic Thinking


• Client Relationship Management


• Leadership & Influence


• Stakeholder Engagement


• Change Management


• Problem Solving


• Risk Management


• Communication & Presentation


• Planning & Organization