Project Manager, Enterprise Systems

Global Relay; Vancouver; Hybrid; CAD 90,000 - 110,000; Full time

Job summary

A leading technology firm in Vancouver is seeking an experienced Enterprise Systems Project Manager. The role involves overseeing complex software application projects, ensuring stakeholder alignment, and managing risks. Candidates should have a degree in a related field and at least 3 years of project implementation experience. The compensation package includes a salary range of $90,000 – $110,000 CAD and various benefits including health programs and a subsidized meal program.

Benefits

Extended health benefits

Vacation days

Paid sick days

Parental benefits

Bonuses

RRSP matching

Subsidized meal program

Qualifications

• 3+ years of experience in the Enterprise Applications domain.
• Experience delivering projects using Agile, Scrum and hybrid methodologies.
• Experience with SaaS or data integration for enterprise systems.

Responsibilities

• Lead project planning and delivery of larger team initiatives.
• Identify and coordinate dependencies throughout the implementation life cycle.
• Track progress against target completion dates using Jira.

Skills

Project implementation experience

Agile Methodologies

Stakeholder management

Strong organizational skills

Effective communication

Education

Degree in engineering, computer science or related field

Tools

Jira

Salesforce Experience Cloud

Netsuite Financials/HR

Job description

Overview

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

We offer competitive compensation and benefits and a career-building environment where big ideas, new challenges, and groundbreaking innovation are valued. We believe great businesses thrive on diversity, inclusion, and collaboration, and we recruit candidates from different backgrounds to foster an environment free of barriers.

Your role

The Enterprise Systems group maintains the Company’s Enterprise software applications (Finance and Accounting, Banking, Analytics, CRM, Customer Portal, and others). They ensure internal applications address important stakeholder and customer problems and opportunities that aid core business functions.

The Enterprise Systems Project Manager supports the implementation of complex software application projects, working with cross-company stakeholders to effect significant organizational change. Projects include a mix of internal development, configuration, operations, and third-party provider implementation activities.

A Project Manager identifies and manages intra-team dependencies to ensure feasible work effort and business value. They facilitate processes, support project execution, escalate impediments, manage risk, and drive project-level continuous improvement. They allocate and optimize resources, including third-party resources, and help define project pacing to obtain incremental benefits before completion.

Your responsibilities

• Duties and responsibilities: Take the lead from a project planning and coordination perspective for the delivery of one or more larger team initiatives. This includes working with Enterprise Systems teams on scope, third parties on delivery approach and phasing, and dependent Company teams on work inputs.
• Work with the Enterprise Systems team and third parties to compile work estimates and planning assumptions. Socialize overall target milestones per initiative based on estimates and assumptions.
• Identify and coordinate dependencies throughout the software implementation life cycle and track key project gates (including stakeholder, architectural and security reviews) to completion.
• Work closely with third parties and project teams to ensure system readiness and alignment across teams for user acceptance testing and integration testing, refining the approach as Company increases agility through testing and project phases.
• Collaborate with colleagues, stakeholders, and third parties to remove obstacles blocking progress and ensure initiatives are on schedule, escalating as appropriate.
• Proactively identify and manage delivery issues and risks in accordance with the Company’s risk management framework.
• Track progress against target completion dates using Jira and other tools; resolve issues impacting plans with component teams and senior program management.
• Report on progress at project-specific and company-wide meetings in accordance with the project management framework.
• Acquire a high-level understanding of the design, business logic, and conceptual architecture of the relevant enterprise software.
• Assist teams in breaking down and scheduling work activities.
• Support and track process improvements to improve project predictability.
• Provide guidance and assistance in resolving issues and removing roadblocks.
• Provide input on resourcing to address critical bottlenecks.

About you

• A degree or equivalent in engineering, computer science or related field.
• 3+ years of project implementation experience in the Enterprise Applications domain and/or SaaS systems (e.g., FIN/ACCT, HR, CRM) as a Project Manager or equivalent, including planning, monitoring, managing risks and issues, and reporting on project status.
• Experience delivering projects using Agile, Scrum and hybrid methodologies.
• Experience collaborating with stakeholders across organizations, including remote teams across multiple geographies.
• Ability to communicate effectively with technical and non-technical audiences.
• Strong organizational, planning, stakeholder management and documentation skills.
• Experience with SaaS or data integration for enterprise systems.

Desirable skills

• One or more agile/project management qualifications (e.g., PMP, Prince2 Practitioner, Scrum Master, Six Sigma).
• Experience with data migration projects or activities.
• Experience with Salesforce Experience Cloud, Service Cloud, Contract Price Quote, Netsuite Financials/HR, and/or Zone Billing is a plus.

Compensation

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is one element of our total rewards package. We offer an extended health benefits program, vacation days, paid sick days, parental benefits, bonuses, and RRSP matching. For Vancouver-based employees, a subsidized meal program is provided.

Base salary range: $90,000 — $110,000 CAD.

What you can expect

Global Relay supports career growth with mentoring, coaching, and a culture that rewards creativity, perseverance, and teamwork. We are an equal-opportunity employer committed to diversity, equity, and inclusion and provide reasonable adjustments and accommodations as needed. We support flexible work arrangements and a hybrid model blending in-office collaboration with focus time at home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.