Project Manager - Design Team

SmartShield Packaging; Cambridge; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading packaging solutions company in Cambridge is seeking a Project Coordinator to bridge the gap between design and sales. In this role, you will manage customer relationships, oversee project timelines, and coordinate with multiple teams to ensure successful project delivery. Candidates should have 3–5 years of related experience and strong communication skills. This is a great opportunity to make a significant impact in a dynamic environment.

Qualifications

• 3–5 years project management or coordination experience in packaging, printing, or design.
• Experience working across technical/design teams and customer-facing sales teams.
• Knowledge of packaging processes and materials is a plus.

Responsibilities

• Meet customers to gather packaging requirements and specifications.
• Translate customer specifications into design briefs for the design team.
• Track project timelines and maintain communication between teams.

Skills

Project management experience

Strong communication skills

Organization skills

Problem-solving skills

Customer interaction experience

Education

GED or equivalent

Job description

Job Overview

Be the bridge between customers, design, and sales—leading projects from concept to quote. You’ll meet with customers to capture their packaging needs, guide designs through development, coordinate with estimators, and ensure projects are delivered on time and on budget.

Responsibilities

Customer Engagement

• Meet with customers to gather packaging requirements, specifications, and objectives.
• Serve as the main customer contact throughout the design and quotation stages.
• Present design concepts and quotations to customers in collaboration with sales as needed.

Project Coordination

• Translate customer specifications into clear, actionable design briefs for the design team.
• Oversee the design process to ensure accuracy, feasibility, and alignment with customer requirements.
• Coordinate with estimators to prepare accurate project quotations once designs are finalized.
• Ensure smooth communication and handoff between design, estimating, and sales teams.
• Track project timelines, deliverables, and approvals to maintain momentum and meet deadlines.

Communication & Liaison

• Act as the bridge between the design team and sales team, ensuring both are aligned on project scope, customer expectations, and follow-ups.
• Ensure follow-up responsibilities are properly transitioned to the sales team once a project moves forward.
• Provide regular project updates to internal stakeholders.

Quality & Process

• Ensure customer requirements are captured accurately and designs meet quality standards.
• Identify potential risks, delays, or challenges early and escalate/resolve them proactively.
• Contribute to continuous improvement by capturing lessons learned and recommending process enhancements

Skills and Qualifications

• GED or equivalent.
• 3–5 years of project management or coordination experience, ideally in packaging, printing, or design-focused industries.
• Strong communication, organization, and problem-solving skills.
• Experience working cross-functionally between technical/design teams and customer-facing sales teams.
• Knowledge of packaging processes and materials is a plus.
• Direct customer interaction experience required.

Come and join our team today!

SmartShield Packaging is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and consider all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.