Project Manager, Customer Service

Siemens Mobility; Montreal; On-site; CAD 90,000 - 130,000; Full time

Job summary

Siemens Mobility is hiring a Project Manager Customer Services to lead the maintenance and operations of a diesel-electric trainset fleet across Quebec and Ontario. This role involves extensive project management, team leadership, and compliance with rail regulations while driving customer satisfaction. Join Siemens to innovate and tackle industry challenges with a collaborative team focused on sustainability.

Benefits

Flexible work environment

Opportunities for career advancement

Profit sharing

Employee perks and discounts

Qualifications

• Proven experience in project management, particularly in service delivery within engineering.
• Strong background in compliance with safety and regulatory requirements.
• Experience in managing cross-functional teams and stakeholders.

Responsibilities

• Lead service delivery projects, ensuring contract KPIs are met.
• Manage project plans and stakeholder communications.
• Oversee maintenance performance and compliance.

Skills

Project Management

Performance Management

Team Leadership

Safety Compliance

Education

Bachelor's degree in Engineering or related field

Job description

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important : making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022, and Greater Toronto's Top Employers 2022.

Siemens Mobility is seeking a Project Manager Customer Services to lead the maintenance and service operations of an assigned diesel-electric trainset fleet across all life cycle phases. In this role, you will oversee the strategic planning, execution, and performance management of a multi-location Technical and Maintenance Support and Spare Parts team to ensure compliance, safety, performance, and reliability in alignment with the Technical Support and Spares Supply Agreement (TSSSA).

You will act as the primary customer interface , managing key stakeholders while ensuring fleet compliance with rail regulations, industry standards, and Siemens policies . This position holds full responsibility for Siemens' maintenance support services , including personnel, spare parts, and financial performance across multiple locations in Quebec and Ontario .

As Project Manager Customer Services , you will manage scope, schedule, budget, and risk , ensuring contract deliverables are met while driving continuous improvement and customer satisfaction. You will report to Executive Management in the Canadian and US organization of Siemens Mobility , who provide strategic oversight, but you will have full autonomy in achieving project objectives. The role requires flexibility and frequent travel due to the contract's nature.

Key Responsibilities

Project & Performance Management

• Lead and manage the entire service delivery project, ensuring that contractually defined KPIs (reliability, availability, safety, etc.) are met.
• Develop and execute project plans, aligning Siemens' service priorities with customer expectations and contractual obligations.
• Manage scope, schedule, and budget, identifying risks and implementing mitigation strategies.
• Ensure compliance with safety, quality, and regulatory requirements, including OSHA Law and CFR-49 regulations.
• Prepare and present regular progress reports, both internally and externally, ensuring transparency on contract performance.
• Act as the primary point of contact for customer stakeholders, ensuring all formal and informal requests and concerns are addressed.
• Host regular meetings with executive, senior management and customers, aligning on service performance, risk mitigation, and improvement strategies.
• Develop and maintain strong relationships with internal and external partners, ensuring seamless service execution.
• Manage contractual obligations and change requests, ensuring compliance and alignment with customer needs.

Team Leadership & Organizational Development

• Build and lead a high-performing Trainset Maintenance Support and Spare Parts Services Team – around 30 direct reports -, including resource planning, recruitment, and training to ensure competency.
• Supervise Siemens Team Leaders and Technicians, as well as temporary personnel, ensuring optimal performance.
• Promote a safety-first culture (Zero Harm) by implementing and enforcing EH&S policies at all operational levels.
• Ensure the safety of personnel, equipment, and depot infrastructure under Siemens' responsibility.

Operational & Maintenance Oversight

• Monitor service delivery, track KPIs, and implement corrective actions to maintain and improve contract performance.
• Oversee maintenance execution and optimization, ensuring high fleet availability and reliability.
• Support the customer in depot maintenance and infrastructure management.
• Manage supplier contracts, including claims processing and documentation.
• Drive modifications and improvements, ensuring material and personnel resources are effectively allocated.

Ensure field data acquisition and analysis for continuous improvement.

Qualifications & Experience

About us.

We share our ideas and champion the people behind them.

In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal’s exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Québec, to more than 25 railways across Canada covering over 3,400 miles of track.

Today, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada’s sustainability goals.

To learn more about Siemens Mobility, visit our website at

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