Project Manager - CCM

Messagepoint; Toronto; On-site; CAD 55,000 - 65,000; Full time

Job summary

A leading software company based in Toronto is seeking a Project Manager to oversee full lifecycle software projects, integrating AI-powered content solutions. The ideal candidate will bring at least 5 years of IT project management experience, strong leadership skills, and a proven ability to deliver complex projects with significant impact on client satisfaction.

Qualifications

• Minimum of 5 years of IT Project Management experience.
• Proven track record of delivering large, complex integrations.
• Strong understanding of SaaS and software development lifecycles.

Responsibilities

• Own the full project lifecycle from initiation to closeout.
• Serve as primary client liaison throughout the project lifecycle.
• Lead cross-functional teams including developers, QA, and business analysts.

Skills

Project Management

Communication

Leadership

Problem Solving

Education

Bachelor’s degree in Computer Science

PMP Certification

Tools

Jira

Confluence

Microsoft Office

Salesforce

Job description

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Messagepoint is a privately-owned software company providing an AI-powered SaaS solution that enables enterprises to manage and personalize customer communications with greater speed, accuracy, and control. Our award-winning platform empowers business users to create and optimize compliant, personalized communications across digital and print channels using advanced content intelligence and large language models.

Messagepoint is headquartered in Toronto with employees located throughout Canada, the United States and the UK.

Summary:

We’re looking for a Project Manager (PM) who thrives on complexity, communicates with clarity, and leads with impact to join our Project Management Office (PMO). As a Project Manager at Messagepoint you will own delivery of the full lifecycle of software and integration, from initiation to closeout. Ideal candidates are hands-on, methodical, and confident navigating dynamic, cross-functional environments. This is a high-impact role, where you will lead software deployments that integrate AI-powered content intelligence with enterprise-scale operations, directly impacting customer experience for major enterprises.

Responsibilities:

Business Development Support:

• Participate in pre-sales activities, including estimate reviews and the development of Professional Services Statements of Work.
• Assist in bridging the gap between the sales pursuit and project execution.
• Own full project lifecycle from initiation to closeout for concurrent software and integration projects, driving outcomes to meet key objectives.
• Define project scope, milestones, and deliverables in collaboration with client and technical leadership in order to develop and maintain detailed project schedules and resource plans.
• Lead daily project operations, including collaboration with technical leads, tracking progress, and resolving blockers.

Stakeholder Engagement

• Serve as primary client liaison throughout the project lifecycle.
• Deliver concise and effective communication on status, risks, and escalations across all levels of stakeholders.
• Facilitate steering committees and ensure stakeholder alignment and decisions.

Team Coordination

• Lead cross-functional teams including developers, QA, and business analysts across North American and offshore delivery models.
• Promote accountability and continuous improvement across teams.
• Mentor junior project managers and contribute to PMO standards.
• Proactively identify risks and implement effective mitigation strategies.
• Manage scope and change requests with minimal disruption to timeline and budget.
• Track budgets and financial performance to ensure cost control, forecasting accuracy, and positive margin delivery.
• Support timely invoicing and revenue recognition in compliance with accounting standards.

Process & Quality Assurance

• Apply Agile, Waterfall, or Hybrid methodologies tailored to the project.
• Maintain accurate project documentation aligned with governance standards.

Qualifications:

• Minimum of 5 years of working experience IT Project Management experience.
• Experience managing projects in the Customer Communications Management (CCM) industry is a strong asset.
• Experience managing multiple projects simultaneously is needed.
• Proven track record of delivering large, complex integrations using both Agile and Waterfall methodologies.
• Strong understanding of software development lifecycles and SaaS-based solutions.
• Excellent communication skills, with the ability to convey complex risks, issues, and concepts to technical and business stakeholders.
• Strong leadership, analytical and problem-solving skills to handle shifting priorities, demands, and timelines effectively.
• Proficiency in Jira, Confluence, Microsoft Office, and Salesforce.

Education and Certifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• PMP, CSM, or equivalent certification preferred.

If you’re ready to lead meaningful projects in a tech-forward, customer-obsessed company, we want to hear from you. At Messagepoint, your leadership shapes not just deliverables—but the future of communication.

At Messagepoint, we value diversity and are committed to creating an inclusive environment for all employees.

If you are a motivated, results-oriented Project Manager passionate about delivering exceptional software solutions, we encourage you to apply for this exciting opportunity.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Software Development, Business Consulting and Services, and IT Services and IT Consulting

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