Project Manager

Alert Driving; Toronto; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

A leading company in driving software solutions is seeking a Project Coordinator to handle client relations and manage project deliveries. The role requires excellent communication skills, organizational abilities, and a strong background in project management. Successful candidates will enjoy a hybrid work model and opportunities for professional growth.

Qualifications

• At least 2 years of project coordination/management experience.
• Experience managing projects through their full lifecycle.
• Strong customer relationship skills.

Responsibilities

• Create and manage project plans, budgets, and deliverables.
• Coordinate client-facing projects, ensuring effective communication.
• Execute strategic plans and monitor production quality control.

Skills

Communication

Customer Relationship Management

Organizational Skills

Time Management

Education

College/University degree or professional accreditation

Project Management Professional (PMP) certification

Tools

MS Office

Salesforce

Job description

Project Manager:

We are looking for a Project Coordinator to join our team. You should have a background in business skills, management, and analysis. You should be an excellent communicator and comfortable managing multiple tasks. You also need to be a team player and have a problem-solving aptitude. The Project Coordinator position is primarily focused on client interaction and support from the pre-launch stage forward. This position also requires multi-level interdepartmental communication on a regular basis. The successful candidate will work directly with clients to ensure deliverables fall within the applicable scope and time.

This position reports directly to the Production Manager.

Duties & Responsibilities of the Project Manager:

• Execute strategic plans based on AlertDriving’s project delivery process, serving as the primary client contact regarding deliverables throughout the launch process.
• Create and manage project plans, budgets, deliverables, goals, scope, resources, and schedules to monitor and report progress.
• Manage resources to reach each milestone, monitoring the statement of work to ensure proper expenditure of time and staffing.
• Monitor production and quality control, providing project plans and status reports.
• Identify and resolve issues and risks proactively to minimize deviations from time and budget while delivering results.
• Assist the Production Coordinator in tracking, monitoring, and resolving project issues.
• Manage client-facing projects — handling issues, launches, pilots, etc., in a professional manner, coordinating internal resources, and managing expectations.
• Coordinate efforts to resolve third-line client support issues/inquiries and communicate results with clients.
• Handle client account configuration and maintenance, including account setup, training, batch testing, and MVR issues.
• Work closely with the Customer Success Manager to manage accounts.
• Create detailed timelines for client projects and coordinate accordingly, escalating when necessary. For larger clients, collaborate with the AM to develop timelines.
• Understand client needs and provide guidance and assistance.
• Train administrators on the AD program and provide detailed client information.
• Document client progress and update management as needed.
• Maximize customer loyalty and retention, providing first- and second-line support.
• Build credible relationships through effective communication.
• Occasional calls outside of business hours may be required to accommodate international clients.

Knowledge and Skills Requirements:

Communication:

• Handle correspondence independently.
• Communicate project scope, scheduling, resource allocation, progress, risks, and objectives with team and clients.
• Lead project discussions in operational reviews and meetings, ensuring clear objectives and understanding.
• Coordinate with the delivery team on scheduling and status evaluations.
• Present deliverables and progress updates to clients and developers.

Customer Service:

• Develop and maintain good customer relationships.
• Respond promptly and professionally to customer needs.

Organizational and Time Management Skills:

• Exceptional organizational skills.
• High accuracy and attention to detail.
• Ability to work independently and make decisions.
• Effective communication with senior executives.
• Handle stress and complete projects with minimal supervision.

Education and Experience Requirements:

• At least 2 years of project coordination/management experience.
• Experience managing projects through full lifecycle.
• Strong customer relationship skills.
• Proficiency in MS Office, especially Excel.
• Project Management Professional (PMP) certification is a plus.
• Experience with Salesforce is an asset.
• Knowledge of administrative procedures.
• College/University degree or professional accreditation.

AlertDriving values diversity and is committed to accessibility. Accommodation will be provided during recruitment upon request.

Job Types: Full-time, Permanent (Hybrid role).