Project Manager

Synectics Workforce Group Inc; Regina; On-site; CAD 60,000 - 80,000; Full time

Job summary

A restoration services company in Canada seeks a Project Manager to oversee projects, manage client relationships, and ensure quality work completion. The ideal candidate has 4-5 years in the restoration industry, strong multitasking and leadership skills, and communication proficiency in English. The position requires on-call shifts and extensive travel in the area. PPE is mandatory when required.

Qualifications

• 4-5 years of hands-on experience in the restoration industry.
• Proven success with long-term client relationships.
• Valid BC driver's license and a satisfactory abstract.

Responsibilities

• Manage projects from start to finish ensuring quality and timelines.
• Coordinate with departments for timely and quality work completion.
• Provide exceptional customer service to stakeholders.

Skills

Effective communication skills in English

Multitasking

Leadership ability

Proficiency with technology

Education

IICRC WRT certification

Tools

MS Office (Excel, Outlook, Word)

Job description

Job Description

Position Overview

The Project Manager (PM) is responsible for developing and maintaining relationships with insurance companies and adjusters to promote the company's services and ensure a steady flow of claims. The PM manages each project from start to finish, providing estimates for new jobs and overseeing progress.

Duties and Responsibilities:

• Attend new claims, inspect progress, and ensure work quality throughout the project lifecycle.
• Complete scoping, sketching, estimating, job costing, resource coordination, and communication with insured parties and adjusters for residential and commercial mitigation and reconstruction projects.
• Educate clients on service timelines and set realistic expectations regarding contents, emergency work, abatement, and repairs.
• Ensure industry KPIs are met or exceeded.
• Coordinate with departments and sub-trades to ensure timely, on-budget, and quality work completion.
• Communicate with departments, sub-trades, homeowners, and adjusters about project status, inspecting progress and quality regularly.
• Collaborate with the Project Coordinator to ensure administrative tasks are completed accurately and promptly.
• Work with resources to ensure invoices are paid timely while maintaining acceptable margins.
• Provide exceptional customer service to insurance stakeholders, homeowners, and property managers; proactively resolve issues.
• Build and maintain relationships with adjusters and project managers through meetings, estimates, billings, networking, and industry events to generate new leads.
• Follow safety standards according to WorkSafeBC requirements and company policies.
• Uphold company values: integrity, pride, teamwork, respect, and dependability.

Health and Safety

• Adhere to health and safety practices and procedures, ensuring safe and efficient work environments.
• Maintain good housekeeping and use PPE as required.
• Understand and follow safety policies and protocols.

Qualifications

• 4-5 years of hands-on experience in the restoration industry.
• Proven success with long-term client relationships.
• Valid BC driver's license with a satisfactory abstract; a vehicle for transporting materials is preferred.
• Clean criminal record relevant to work.
• Experience in carpentry, abatement, or water damage repair.
• IICRC WRT certification.

Knowledge, Skills, and Abilities

• Ability to write and interpret scopes (traditional & Xactimate).
• Effective communication skills in English (verbal and written); additional languages are an asset.
• Proficiency with technology (smartphones, tablets, computers).
• Intermediate MS Office skills (Excel, Outlook, Word).
• Strong multitasking, prioritization, and time management skills.
• Leadership ability and team collaboration skills.

Working Conditions

• Extensive travel and driving throughout the Lower Mainland are required.
• This position involves on-call shifts on a rotation basis; industry operates 24/7, with some after-hours work expected.
• Work sites may contain hazardous conditions such as heavy smoke residue, mould, mildew, contaminated water, or other unsanitary conditions.
• Mandatory PPE (e.g., respirators, Tyvek suits) is provided and required at times.