Project Leader, Digital Team

Toronto Police Service; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A municipal police service in Toronto is seeking a Project Leader for its Digital Team. This role involves leading digital transformation projects, collaborating with various stakeholders, and managing project deliverables. The ideal candidate has extensive experience in digital project leadership and strong communication skills. This 24-month contract offers an hourly salary of $71.40 to $83.33.

Qualifications

• Minimum 7 years of experience leading digital transformation projects.
• Experience developing internal and external communication strategies.
• Minimum of 5 years using project management software.

Responsibilities

• Lead the development of project objectives, scope, and guidelines.
• Manage project risks, priorities, and deadlines.
• Develop and prepare project artifacts and reports.

Skills

Agile methodologies

Strong oral and written communication

Problem-solving skills

Digital transformation project leadership

Education

Undergraduate degree in Digital Transformation, Computer Science, or Business Administration

Project Management Professional (PMP) certification

Tools

Jira

Confluence

Job description

Posting Title : Project Leader, Digital Team

Job ID # : 7379

Salary : $71.40 - $83.33 / hr

Shift : Days

Hours : 35 hours

Status : 24 Month Contract

Location : 40 College Street, Toronto Police Service Headquarters

Department : Business & Policing Applications Unit

Vacancies : 1

Job Code : A13PHA

Opening Date : August 8, 2025

Must Apply By : August 22, 2025

The Toronto Police Service is looking for a candidate that shares our core values :

Service at our Core Do the right thing Connect with Compassion Reflect and Grow

The Toronto Police Service is the fourth largest municipal police service in North America. With over 5,000 police officers and approximately 2,500 civilian employees, we are dedicated to delivering best in class police services, in partnership with our communities by being where the public needs the Service the most, by embracing partnerships to create safe communities and by focusing on the needs of the City.

The Opportunity :

You will be part of a team who will be designing and building our digital experiences.? You will have a chance to collaborate with communities, business partners, police officers and your colleagues to develop and validate hypotheses to impact policing in Toronto.

This unique opportunity will allow you to learn various platforms and technologies and contribute to continuously improving our digital delivery skillsets as we grow as a team and into multiple teams.? If you are a curious individual who loves to learn, loves change and an environment where you can be expressive and challenged by other ideas, we need you on this team!

The Toronto Police Service is looking for a forward thinking and driven candidate with experience in leading digital transformation projects in a diversity of environments, combined with proven problem-solving skills to aid in the identification of root cause issues and develop creative solutions.

What can I expect to do in this role?

Reporting to the Manager, the Project Leader works closely with the CIO to develop novel solutions to longstanding issues of community engagement, information flow and service delivery.

The Project Leader will be responsible for leading the development of project objectives, scope, guidelines, milestones and critical path, as well as, identifying and managing project risks, competing priorities and deadlines to ensure the Service s goals and strategic direction are aligned and can be achieved.They will be working with the project teams and Service partners to support communications plans, assist with stakeholder and community engagements and internal change management efforts.

Duties and Responsibilities :

Participates in the selection of Platform Technologies such as CRM, CMS.

Manages the implementation of several integrated platform technologies through the delivery of defined use cases.Achieves the minimum viable product and initiates iteration of the product through :

oIntegrated Project plans;

oBenefits realization;

oRisk and issue resolution;

oFinancial plans / project budget;

oCommunication plans / presentations.

Recruits and builds the digital team, collaborating with Communications Services, Strategy Management and Information Technology units to assemble a multi-disciplinary team.

Proactively manages vendor partners, business and technical subject matter experts.

Collaborates with subject matter experts, Command members, agencies with Police oversight (OIPRD, IPC) and community stakeholders.

Accountable for ensuring the successful implementation and sustainability of the Platforms and Digital transformation.

Exercises professional judgement, strategic thinking, and skill proficiency to propose, support, and / or complete simultaneous complex projects.

Provides required updates using accessible project management tools and proven methodologies to the PMO Manager, CIO and other stakeholder groups as required.

Develops, prepares and maintains up-to-date project artifacts including :

oBusiness cases;

oProject charters, including scope statements;

oBusiness requirements , user stories;

oProject plans, including schedules, timelines and work breakdown structures;

oChange management and stakeholder strategies;

oStakeholder analyses and engagement plans;

oProject reports, including progress reports, financial summaries and dashboards / scorecard updates;

oRisk / Issue logs and mitigations strategies.

Identifies alignments of project direction with the Service s strategic priorities and goals.

Leads teams during project implementations.Motivates and engages team members, conveys clear expectations for assignments and holds people accountable for achieving their goals.

Establishes and supports project-working groups and steering committees as required, including creating terms of reference, scheduling and chairing meetings.

Documents project benefits, challenges and lessons learned.

Documents minutes of meetings and action items in a timely manner.

Performs typical duties inherent to the position.

Education / Experience :

Undergraduate degree in a related field (Digital Transformation, Computer Science, and Business Administration).

Project Management Professional (PMP) certificate or another form of project management certification.

Minimum 7 years of experience, within the last 10 years, which includes :

oLeading digital transformation projects in a diversity of environments

oDeveloping internal and external communications strategies;

oLeading project teams on successful project implementations;

oDeveloping and implementing complex and large-scale projects;

oLeading projects in organizations of a similar size as the Service;

oMinimum of 5 years experience, using project management software.

Skills / Competencies :

Skilled in Agile methodologies and tools such as Jira, Confluence.

Comfortable with ambiguity and conversant with the application of methodologies to bring structure to projects.

Understanding of policing would be considered an asset.

Familiar with cloud-based platform technologies and how these can be composed into robust solutions.

Familiar with Service Design principals.

Possess strong oral and written communication skills.

Effective troubleshooting and problem-solving skills to aid in the identification of root cause issues and develop creative solutions.Have a proven ability to transfer knowledge both within and between business units.

Contact :

Lisa Petko, A / Senior Talent Acquisition Advisor

Talent Acquisition

Email : Notes :

Competencies may be measured through various selection tools such as test(s) and / or interview.