Project Advisor, Print - East York

TPH; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Project Advisor to join their dynamic team in Toronto. This role is pivotal in ensuring customer satisfaction through effective communication and detailed order management. As part of a family-owned business recognized for its commitment to sustainability, you will play a crucial role in expediting orders and maintaining strong customer relationships. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional attention to detail and a consultative sales approach. Join a forward-thinking company where your contributions will make a significant impact.

Qualifications

• Strong communication and customer service skills are essential.
• Experience in retail customer service is preferred.

Responsibilities

• Assist the Manager in responding to inquiries and customer requests.
• Capture customer specifications into detailed estimates or work orders.

Skills

Adobe Creative Suite

Adobe Acrobat

MS Office

CRM experience

Customer service

Consultative sales approach

Team leadership

Estimating skills

Upselling skills

Strong communication skills

Job description

The purpose of the Project Advisor role is to assist the Manager in responding promptly to inquiries, consulting on customer requests, making recommendations, and creating detailed quotes and work orders. The role also involves expediting orders into production using SSOF.

The ideal candidate will have strong communication and customer service skills, attention to detail, and the ability to work under tight deadlines while maintaining customer relationships. Candidates should present a professional image, be multi-taskers, punctual, personable, outgoing, and customer-focused. Supervisory experience is mandatory.

Position Details

• Title: Project Advisor
• Employment Type: Full-time, hourly
• Location: ONSITE Toronto, ON
• Reports to: Manager

Key Responsibilities

1. Assist the Manager in responding to inquiries.
2. Capture customer specifications into detailed estimates or work orders.
3. Ensure job specifications, pricing, and instructions are clear and detailed.
4. Expedite work orders into production.
5. Ensure timely completion of work prior to customer deadlines.
6. Handle cash and invoicing in compliance with company policies.
7. Verify and update account and contact information regularly.
8. Maintain customer relationships in collaboration with the manager.
9. Ensure data accuracy in our systems.
10. Prepare print-ready PDF files from customer artwork.

Required Skills and Experience

• Experience with Adobe Creative Suite, Adobe Acrobat, MS Office.
• CRM experience is an asset.
• Customer service experience, preferably in retail.
• Consultative sales approach, team leadership, estimating, and upselling skills.
• Strong communication skills, both written and verbal.

Candidate Attributes

• Detail-oriented with a focus on accuracy.
• Sense of urgency and ability to work in a fast-paced environment.
• Reliable, punctual, and hardworking.
• Open to feedback, collaborative, adaptable to new technologies.
• Problem solver with innovative thinking and troubleshooting skills.

About TPH

TPH is a Canadian-owned family business with 65 retail production centres across Canada. Since 1961, we have served our communities and have been recognized as one of Canada's Greenest Employers of 2022. We are committed to sustainability and environmental initiatives, earning North America's most forest-friendly printer rating in 2019.

Inclusion and Equal Opportunity

TPH values diversity and is an equal opportunity employer. We do not discriminate based on race, citizenship, creed, gender, sexual orientation, age, marital status, disability, or other protected characteristics. Accommodation is available upon request during the hiring process. We encourage qualified candidates to apply.

Salary: $20.00 - $23.00 per hour