Project Advisor, Print- Brampton

The Printing House; Mississauga; On-site; Full time

Job summary

The Printing House is looking for a Project Advisor to assist in responding to inquiries and managing customer work orders. This full-time position requires strong communication and customer service skills in a fast-paced environment. Ideal candidates will have print experience and be detail-oriented, focusing on meeting tight deadlines while providing excellent service.

Qualifications

• Strong customer service experience in a retail environment.
• Experience with various CRM tools is an asset.
• Proven multi-tasking abilities and detail-oriented.

Responsibilities

• Assist the Manager in responding to inquiries and managing customer specifications.
• Expedite work orders into production to meet deadlines.
• Maintain customer relationships and ensure accuracy of data input.

Skills

Customer Service

Communication

Detail Orientation

Problem Solving

Team Leadership

Tools

MS Dynamics CE

Adobe Creative Suite

Adobe Acrobat

MS Office

Job description

• Current Vacancy to be filled-must have print experience

The purpose of the Project Advisor role is to assist the Manager in immediately responding to the volume of inquiries by consulting on Customer requests, making recommendations and then turn this into detailed quotes and work orders; then using SSOF, expedite each order into production.

The ideal applicant will have strong communication and customer service skills. Attention to detail and the ability to both work on tight deadlines and build customer relationships during times when we are less busy are an asset. Candidates must present a polished, professional image and be able to accomplish several tasks daily with tight deadlines. Candidates must possess proven multi-tasking abilities, be punctual and very personable, outgoing and customer service focused. Supervisory or customer service skills are mandatory.

Employment Type : Full-time, hourly

Location : ONSITE BRAMPTON, ON

Compensation : $23 to $25 per hour, based on experience.

Reports to : Manager

What you will be doing

• Assisting the Manager in immediately responding to inquiries
• Capturing the Customer's specifications into detailed estimates or work orders
• Job specifications, pricing details and other instructions are clearly itemized
• Expediting work orders into production.
• Ensuring that all work in the location is moving along and will be complete prior to customer deadline
• Cash handling and invoicing is done in strict compliance with TPH policies and procedures
• Ensure account and contact information is regularly verified and updated and the Manager is always kept informed of status.
• Working with the manager to maintain customer relationships
• Ensuring the accuracy of data inputted into our systems
• Preparing print ready pdf files from customer supplied artwork

Skills that you bring...

• Experience with MS Dynamics CE
• Experience with the Adobe Creative Suite
• Experience with Adobe Acrobat
• Experience with MS Office
• Experience with CRM tools is an asset
• Customer Service experience in a retail environment
• A consultative approach to working with our customers
• Team leadership skills
• Estimating and upselling
• Strong written and verbal skills

You are :

• Detail Oriented / Accurate - close attention to and review of work orders for accuracy and completeness, quality control
• Sense of Urgency - will enjoy working in a fast-paced deadline driven environment
• Reliable - ability to work at a consistent rate of productivity, punctual and a strong work ethic
• Coachable - open to feedback, able to collaborate and communicate with team members and customers, open to suggestions, adapt to new technologies.
• Problem Solver - ability to innovate, open to new ways of getting the job done, willing to consult with others to find a 3rd way, when unexpected challenges arise the ability to trouble shoot and consult teammates to find solutions.

Who is TPH?

TPH is a Canadian-owned family business operating 65 retail production centres in British Columbia, Alberta, Ontario & Nova Scotia. Since 1961 we have served Canadians as part of the community. TPH is delighted to join the list of respected organizations that have been recognized as one of Canada's Greenest Employers of 2022 . The award, presented by MediaCorp Canada Inc., is given to employers that lead the nation in creating a culture that values sustainable initiatives and environmental awareness. As a result of our environmental initiatives, TPH was rated North America's most forest-friendly printer in Canopy's 2019 Blueline Ranking, the only comprehensive assessment of the environmental performance of North America's printers.

Inclusion and Equal Opportunity Employment

TPH is an equal opportunity employer that values diversity and inclusion. TPH does not discriminate based on race, citizenship, creed, gender, sexual orientation, age, marital status, disability, or other protected characteristics and is committed to employing a diverse workforce. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Your accommodation request will be maintained as personal and confidential. If you believe TPH is a good fit for you, feel free to submit your application, we would love to hear from you.