Programs Process Analyst

Hydroone; Canada; On-site; CAD 94,000 - 107,000; Full time

Job summary

Hydro One is seeking a Programs Process Analyst to support development, testing, and documentation of system configurations and related processes. The role focuses on analyzing information related to processes, contracts and work program accomplishment, and involves assisting with discussions, problem solving and issue resolution regarding system changes.

Ideal candidates will have a university degree and proven ability to analyze organizational performance, with experience in English

Qualifications

• Requires knowledge of computerized information systems and business administration to develop/utilize systems and processes for analyzing, presenting and reporting information.
• Knowledge of theories and principles relating to business methods, processes and operations, including change management and computerized applications.
• Knowledge of contracts, design standards and analytical techniques for advising Network Services staff.
• Normally acquired through 4 years of University training.

Responsibilities

• Assist in the development, update and testing of system configuration or changes and/or related documentation.
• Develop, document and/or utilize systems and processes for collecting, analyzing, presenting and reporting information related to processes, contracts and work program accomplishment.
• Assist in discussions, problem solving and issue resolution regarding process or system changes or user issues.
• Participate in interpretation and assessment of organizational performance as it relates to the execution of work programs and effectiveness of business processes.

Education

University degree

Job description

Programs Process Analyst

Hiring salary range: $3,610.06 - $4,125.80 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

The work location will be in Central, Southern or Eastern region considered with mutual agreement.

General Accountabilities:

• Assist in the development, update and testing of system configuration or changes and/or related documentation.


• Develop, document and/or utilize systems and processes for the collecting, analyzing, presenting and reporting of information related to processes, contracts and work program accomplishment.


• Assist in discussions, problem solving and issue resolution regarding process or system changes or user issues.


• Participate in interpretation and assessment of organizational performance as it relates to the execution of work programs, paying particular attention to the effectiveness of business processes, and the penetration and successful adaptation of software tools and data systems.


• Provide advice and direction on contracts, processes, reporting, system changes and related activities.


• Assist in the development of training and communication requirements relating to wide variety of business operations processes


• Assist with developing and delivering presentations to various audiences associated with technical and operational processes affected.


• Perform other duties as required.


• Some travel is required.

Selection Criteria:

Education:

• Requires a knowledge of computerized information systems and business administration todevelop and/or utilize systems and processes for analyzing, presenting and reporting information.


• Requires a sound knowledge of the theories and principles relating to business methods, processes, operations, including change management techniques and the computerized applications associated with a modern business environment.


• Requires a sound knowledge of technical terms used in the distribution business.


• Requires a knowledge of contracts, design standards and analytical techniques to be able to analyze the associated information and provide advice and direction to Network Services staff.


• This knowledge is considered to be normally acquired through the completion of 4 years of University training.

Experience:

• Requires experience in the distribution/transmission business to have acquired an understanding of the technical aspects of the job, policies, practices, systems and processes.


• Requires some practical knowledge of the daily technical and operational processes and applications of both the head office and field organization.


• Requires experience in issue resolution techniques.


• Requires experience in working effectively with a wide range of people as well as the ability to work independently.


• Requires experience handling multiple tasks while adhering to stringent deadlines.


• Requires some experience monitoring organizational performance, using a variety of diagnostic tools, and working in change management initiatives to secure organizational alignment and improved performance.


• Requires the application of knowledge, judgment and past practice or precedent in making decisions to resolve problems.


• Requires a proficient knowledge of English including written and verbal communication skills to be able to effectively prepare written correspondence, assist in discussions, interact with customers and deliver presentations.


• A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

"Employer of the year 2026"

Deadline: October 27, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

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