Programmer, Parks Community Development

Job Description

JOB TITLE: Programmer, Parks Community Development

DEPARTMENT: Community Services

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Temporary 6-months

HOURS OF WORK: 40 hour workweek

LOCATION: Hybrid Model*– when working onsite, you will report to the location of WPOC.

HOURLY RATE: $29.32 per hour

POSTING DATE: March 13, 2025

CLOSING DATE: July 01, 2025

AREA OF RESPONSIBILITY:

Reporting to the Coordinator, this position provides supervision to contract, part-time and volunteer support staff and ensures quality program delivery and excellent customer service to develop and implement high quality Parks programming, education and outreach and to encourage community engagement regarding park stewardship.

Business Distinctions – Primary Function includes one of the following areas of focus; there may also be a secondary area of focus as well:

• Environmental
• Outdoor Education

Supervision of support staff: Includes daily supervision regarding work duties, scheduling, adherence to City policies and procedures, i.e. Health and Safety and payroll documentation. Meets regularly with staff, recruits, trains, and coaches these individuals. Provides performance evaluation feedback, including discipline, if needed. Evaluates staff training needs and arranges for training initiatives, particularly regarding qualifications and certifications. Is available for hands-on assistance and decision-making.

Customer Service: Interacts with customers to ensure program delivery is meeting customer expectations and service standards. Aids staff in problem solving and ensures timely follow-up and completion of correct documentation regarding Accidents and Incidents, or customer concerns and requests. Meets with community groups to foster community stewardship skills and environmental engagement.

Reporting: Provides data such as customer statistics on usage, attendance, revenue, fill rates, and other important measures to the Coordinator and others as required. Provides input to budgeting process, including monthly forecasting and monitoring of revenues, expenditures and net. Reports on trends, emerging issues and potential areas of growth. Keeps staff and volunteer data regarding certifications and training.

Program excellence: Develop and deliver various Parks programming, outreach, and education programs. Assists with the preparation and proofing of materials related to marketing of programs. Ensure supplies are adequate and that programs offered are of excellent quality. Uses awareness of emerging customer requirements to make recommendations for improvements and future programs. Conducts program visits, focus groups, and surveys to collect information and ensure quality control. Interprets reports in terms of appropriate changes and areas of growth. Liaises with other municipalities for benchmarking comparisons. Provides direct program services and maintains a safe and clean facility.

SELECTION CRITERIA:

• Degree or diploma preferably in related field (i.e. Environmental Studies, Outdoor Education)
• 2 years of related programming and planning experience
• 1 year of supervisory experience
• Working knowledge of related legislation, in applicable area of discipline
• Proficiency in MS Office
• Customer service skills and experience
• Written and oral communication skills

Mandatory Certifications, Designations or Licences:

• Valid Ontario non-probationary Class G Drivers’ Licence and have access to a vehicle
• Standard First Aid and CPR certification
• Mandatory requirements are dependent upon the primary focus of the position

**Various tests and/or exams may be administered as part of the selection criteria.

Interview: Our recruitment process may be completed with video conference technology.

LI-SE

Applicants who do not meet the educational requirements but have direct related experience may be considered.

If this opportunity matches your interest and experience, please apply online by July 01, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.