Programmer, Inclusive Programs & Integrated Services

Job Description

JOB TITLE: Programmer, Inclusive Programs & Integrated Services

DEPARTMENT: Community Service

POSTING NUMBER: 106703

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Full Time Permanent

HOURS OF WORK: 35-hour workweek / shift work / variable hours

LOCATION: Hybrid Model*– when working onsite, you will report to the location of 8 Nelson St. and various Community Centre locations across the City

SALARY GRADE: 3

HIRING SALARY RANGE: $69,386.00 - $78,060.00 per annum

MAXIMUM OF SALARY RANGE: $86,733.00 per annum

JOB TYPE: Management and Administration

POSTING DATE: April 14, 2025

CLOSING DATE: April 29, 2025

AREA OF RESPONSIBILITY:

The Recreation Programmer (Integration/Inclusion) position is responsible for creating, developing and implementing inclusion recreation programs, services and/or special events that meet the needs and interests of the residents of the City of Brampton. Specifically, this position oversees the delivery of inclusion recreation programs; assesses and evaluates inclusion recreation programs; and networks, liaises and partners with various stakeholders to coordinate, facilitate and collaborate in the delivery of inclusion recreation programs, services and special events.

Overall, this position plays an integral role in reducing the barriers to recreation programs within the City of Brampton in order to provide more accessible and inclusive recreation environment for individuals with disabilities and/or unique needs.

Strategic Leadership

• Provides supervisory leadership to support staff and volunteers, including hiring, training, development, motivation and performance management
• Brampton Leadership Competency Profile (Coordinator)
• Builds commitment to Vision (level A)
• Delegates effectively (level A)
• Develops Others (level A)
• Makes Effective Decisions (level A)

Leadership and Staff Development

• Recruit, hires, trains and provides ongoing Supervision, Leadership, Coaching, Evaluation, and Recognition to part-time and volunteers
• Development of part-time staff and volunteers through seasonal trainings, and ongoing coaching and feedback
• Implement and deliver ongoing communication plan to direct reports
• Provide advice, guidance, direction and supervision to part time recreation staff and volunteers in the delivery of programs, services and/or special events.
• Maintain corporate, departmental, and divisional standards
• Ensures compliance governing legislations and regulations; corporate policies, procedures, standards and guidelines; governing body's standards and
• Perform "Supervisor on Duty" coverage and manage emergency
• Develop and deliver proactive and strategic recruitment and retention plan for part-time staff and volunteers
• Evaluate training needs, and manage execution of staff trainings, orientations and meetings
• Provide disciplinary action as required, up to and including termination
• Complete all documentation for all part time staff coaching, discipline, feedback and training
• Ensure due diligence is carried out in all areas of program risk management
• Is visible for regular interaction with the public and customers
• Respond and assist with on-site emergencies (incidents and accidents)
• Adhere to all Health and Safety guidelines and regulations for staff, volunteers, and patrons of the facility
• Complete program visitations to ensure consistent program delivery, staff and team follow- up and to monitor program, /customer expectations

Customer Service

• Timely and appropriate follow-up with customer concerns, requests, and inquiries
• Develop strategies to increase customer recruitment and retention
• Planning and delivering community special events in collaboration with facility and/or special events team.
• Promote and create awareness of programs, services and/or events
• Liaising with internal and external groups as required related to programs, services and special events
• Resolves program customer concerns, and provides background information for escalated customer issues for resolution
• Foster and maintain ongoing excellent relationships with community partners

Financial Accountability

• Monitor and report on expenses and revenue actuals and forecast according to portfolio
• Purchases and manage inventory of program supplies and materials
• Manage current budget of expenditures related to program area ensure budget compliance meet necessary sign offs and approvals

Program Development and Support

• Ongoing research, acquiring knowledge and expertise related to industry trends pertinent to portfolio
• Liaising with other facilities and lines of business to ensure a balanced consistent delivery of recreation programs
• Liaise and network with municipalities and private companies to benchmark programs and industry trends
• Conduct program quality assurance through ongoing program visits and observations, customer engagement and participation experience
• Adhere to program development and brochure development processes
• Monitor program registration and waitlists, and make necessary modifications as required
• Execute action plans to meet targets and potential growth
• Assist Recreation Coordinator, Planning with marketing and business plan
• Attend school events, such as open houses, parent nights, and registration days, to support program participation and development
• Manage adherence of governing legislations and regulations; corporate policies, procedures, standards and guidelines; governing body's standards and
• Monitor needs of the community and industry trends to create, develop, redesign, adapt programs, services and/or events
• Assist customers, citizens, and community groups in selecting appropriate programs, services, and events to meet their needs

Administration

• Approve part-time payroll entry in accordance with staff schedules
• Prepares for and follow-up on incident/accidents reporting and communicate timely bases on severity, applying appropriate follow-up actions and guidance with teams, volunteers and customers; modifying programs and services to ensure safely operating programs and
• Sessional reporting and review of program capacities on collection and analysis of data, customer satisfaction, revenue and expenses.
• Compile and review daily, weekly and sessional statistics and checklists
• Timely follow-up on program related refund requests
• Adherence to all mandated program reporting/statistical deadlines
• Participation in quality assurance program facility visits and checks as required
• Develop and monitor staff and volunteer schedules sessionally according to program needs
• Proactive planning of upcoming program sessions
• Ensure program plans are created, communicated, and available for all program staff
• Documentation of staff and volunteer trainings; ongoing monitoring of staff certifications, maintaining staff files and ensuring staff certifications remain current
• Ensure all staff hiring packages are completed in a timely manner
• Coordinate payments/documentation for all invoices in accordance to corporate standards

Position Duties

• Accountable for daily supervision of support staff and volunteers and the smooth operation of programs
• Reports regularly to Recreation Coordinator

SELECTION CRITERIA:

EDUCATION:

• Degree or diploma preferably in related field (i.e. Recreation Leisure, Kinesiology, Physical Education)

EXPERIENCE:

• 2 years of related programming and planning experience
• 1 year of supervisory experience
• Working knowledge of related legislation, in applicable area of discipline

Mandatory Requirements

• Current Standard First Aid/CPR-C
• Valid Ontario non-probationary Class G Driver's License and have access to a vehicle
• Able to work variable, scheduled hours including evenings and weekends

• Aquatics: Must possess and maintain current certifications as follows:
• National Lifeguard - Pool
• Standard First Aid CPR C
• Airway Management
• Lifesaving Instructors

• Fitness:
• Current FIS or PTS certification with CanFit Pro and/or CSEP and/or equivalent certification with recognized affiliation

• Ski/Snowboard:
• Level 3 Certification with the Canadian Ski Instructors Association (CSIA) or Level 2 Certification with the Canadian Association of Snowboard Instructors (CASI)
• Level 1 Certification with the Canadian Ski Coaches Federation (CSCF)

• Golf:
• Professional Golf Management diploma and full Class "A" Certification
• PGA of Canada Class A member

• Gymnastics:
• NCCP Coaching Certificate
• Gymnastics level 2

OTHER SKILLS AND ASSETS:

• Bronze Cross Examiner, National Lifeguard Instructor, National Lifeguard Examiner, First Air Instructor, First Aid Examiner, BOAT Instructor, Boat Rescue Instructor, Instructor Trainer

**Various tests and/or exams may be administered as part of the selection criteria.

#LI-SE

#LI-Hybrid

Interview: Our recruitment process may be completed with video conference technology.

If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #106703 by April 29, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.