Programmer, Generalist

Job Description

JOB TITLE: Programmer, Generalist

DEPARTMENT: Community Services

POSTING NUMBER: 106707, 106710, 106708

NUMBER OF POSITIONS: 3

JOB STATUS & DURATION: Full Time Permanent

HOURS OF WORK: 35 hour workweek / variable hours

LOCATION: In-Person, TBD

SALARY GRADE: 3

HIRING SALARY RANGE: $69,386.00 - $78,060.00 per annum

MAXIMUM OF SALARY RANGE: $86,733.00 per annum

JOB TYPE: Management and Administration

POSTING DATE: April 15, 2025

CLOSING DATE: April 30, 2025

AREA OF RESPONSIBILITY:

Reporting to the Coordinator, this position provides supervision to contract, part-time and volunteer support staff and ensures quality program delivery and excellent customer service to meet current and changing needs of the community.

Business Distinctions - Primary Function includes one of the following areas of focus; there may also be a secondary area of focus as well:

• Aquatics/Skating
• Active Living – may include dance, racquet, fitness, outdoor education, youth/general, preschool, child care
• Seniors
• Arts
• Golf, Curling, Tennis
• Special Events
• Generalist
• Special Needs
• Environmental
• Outdoor Education

Key Responsibilities:

1. Supervision and Support Staff:
   • Recruit, hire, train and provide ongoing supervision, leadership, coaching and recognition to part-time and volunteers.
   • Develop part-time staff and volunteers through seasonal trainings, ongoing coaching and feedback.
   • Implement and deliver ongoing communication plan to direct reports.
   • Adhere to corporate, departmental, and divisional standards.
   • Manage adherence to governing legislations and regulations; corporate policies, procedures, standards and guidelines.
   • Perform in accordance with facility Manager on Duty roles and responsibilities as required.
   • Develop and deliver proactive and strategic recruitment and retention plan for part-time staff and volunteers.
   • Evaluate training needs, and manage execution of staff trainings, orientations and meetings.
2. Administration:
   • Thorough documentation of coaching, feedback and training of part-time staff and volunteers.
   • Verification of part-time payroll entry in accordance with staff schedules.
   • Prepare for and follow-up on incident/accident reporting and communicate timely based on severity.
   • Sessional reporting of program capacities on collection and analysis of data, customer satisfaction, revenue and expenses.
   • Compile and review daily, weekly and sessional statistics and checklists.
   • Timely follow-up on program related refund requests.
   • Adhere to all mandated deadlines.
   • Participate in any quality assurance program.
   • Develop and monitor staff and volunteer schedules seasonally according to program needs.
   • Proactive planning of upcoming sessions.
   • Ensure program plans are created, communicated, and available for all program staff.
   • Documentation of staff and volunteer trainings; ongoing monitoring of staff certifications, maintaining staff files and ensuring staff certifications remain current.
   • Ensure all staff hiring packages are completed in a timely manner.
3. Customer Service and Community Development:
   • Timely and appropriate follow-up with customer concerns, requests and inquiries.
   • Liaising with internal and external groups as required related to programs, services and special events.
   • Planning and delivering community special events in collaboration with facility and/or special events team.
   • Deliver strategies to increase customer recruitment and retention through continuous improvement of customer experience.
   • In collaboration with the coordinator, foster and maintain ongoing excellent relationships with community partners.
4. Program Development:
   • Ongoing research, acquiring knowledge and expertise related to industry trends pertinent to portfolio.
   • Liaising with other facilities and lines of business to ensure complimentary and consistent delivery of programs.
   • Conduct program quality assurance through ongoing program visits and observations, customer engagement and participation experience.
   • Adhere to program development and brochure development processes.
   • Execute action plans to meet targets and potential growth.
   • Assist Recreation Coordinator with marketing and business plan.
   • Attend school events, such as open houses, parent nights, and registration days, to support program participation and development.
5. Budget:
   • Monitor and report on expenses and revenue actuals and forecast according to portfolio.
   • Purchases and manage inventory of program supplies and materials.

Mandatory Certifications, Designations or Licences:

• Current Standard First Aid/CPR-C.
• Valid Ontario non-probationary Class G Driver’s License and have access to a vehicle.

Aquatics: Must possess and maintain current certifications as follows:

• National Lifeguard – Pool.
• Standard First Aid & CPR C.
• Lifesaving Instructors.
• Lifesaving Swim Instructors.
• Aquatic Supervisory Training or Aquatic Management Training.
• Airway Management (or ability to obtain).

The following certifications are considered an asset:

• HIGH FIVE Principles of Healthy Child Development & QUEST 2.
• Bronze Cross Examiner.
• First Aid Instructor/Examiner.
• National Lifeguard Instructor/Examiner.
• Lifesaving Coach Level 1.
• Lifesaving Society Instructor Trainer.
• Pool Operators.
• Aquatic Safety Inspectors.
• Aquatic Fitness Certification (e.g. CALA, Water Art or equivalent).

Fitness:

• Current FIS or PTS certification with CanFit Pro and/or CSEP and/or equivalent certification with recognized affiliation.

Golf:

• Professional Golf Management diploma and full Class “A” Certification.
• PGA of Canada Class A member.

Gymnastics:

• NCCP Coaching Certificate.
• Gymnastics level 2.

Preferred Certifications, Designations or Licences:

• Bronze Cross Examiner.
• National Lifeguard Instructor.
• National Lifeguard Examiner.
• First Aid Instructor.
• First Aid Examiner.
• BOAT Instructor.
• Boat Rescue Instructor.
• Instructor Trainer.

SELECTION CRITERIA:

EDUCATION:

• Degree or diploma preferably in related field (i.e. Recreation & Leisure, Kinesiology, Physical Education).

EXPERIENCE:

• 2 years of related programming and planning experience.
• 1 year of supervisory experience.

OTHER SKILLS AND ASSETS:

• Working knowledge of related legislation, in applicable area of discipline.
• Proficiency in MS Office.
• Customer service skills and experience.
• Written and oral communication skills.

**Various tests and/or exams may be administered as part of the selection criteria.

LI-SE

#LI-Onsite

Interview: Our recruitment process may be completed with video conference technology.

If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #106707 by April 30, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.