Programme Delivery Lead - Engine by Starling

Starling; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading technology firm in Toronto seeks a Delivery Manager to oversee client implementations of their platform. You will manage teams, work with clients to address needs, and ensure successful project delivery. Ideal candidates will have over 5 years of relevant experience in consulting or technology and a strong background in financial services. This role offers a hybrid working environment and collaborative culture.

Benefits

Flexible work arrangements

Diversity and inclusion efforts

Opportunity for remote work

Qualifications

• 5+ years in client-facing or consulting roles.
• Experience in financial services and technology delivery.
• Ability to deliver complex programmes across all stages.

Responsibilities

• Manage the delivery team for client implementations.
• Build relationships with clients and partner teams.
• Collaborate with architects on platform configuration.

Skills

Client-facing roles experience

Financial services knowledge

Strong communication skills

Experience with complex programmes

Problem-solving abilities

Job description

Overview

At Engine by Starling, we are on a mission to find and work with leading banks around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions worldwide, enabling them to benefit from innovative digital features and efficient back-office processes that have helped achieve Starling's success.

We are on a mission to find and work with leading banks around the world who have the ambition to build rapid growth businesses on our technology. We are looking for future leaders to join our team, to build client relationships, and work with them to understand their needs and how we can solve them with Engine’s technology.

Who are Engine by Starling

Engine is the technology arm of Starling Bank, headquartered in London with offices in Dublin, Sydney and the UK. We have recently launched in North America where we are establishing an East Coast HQ, as well as our presence in Canada. This role will be based in Toronto but may include travel.

We have a Hybrid approach to working here at Engine – our preference is that you’re located within a commutable distance of our place of work in Toronto so that we can interact and collaborate in person, ideally 4/5 days per week in office.

Travel (including international) may be necessary depending on the client and nature of the engagement.

About the role

This role will place you at the heart of Engine’s Delivery function, where you’ll be responsible for ensuring the successful implementation of the Engine platform for our clients. You’ll work on large-scale programmes end-to-end, where you’ll be expected to manage day-to-day delivery across multiple workstreams and manage a small team of product consultants.

You’ll work with clients and systems integrators to understand client requirements and share expert knowledge in the Engine platform, aiming to help global banking organisations tackle their problems with a technology-centered approach. You will be the programme lead, bringing your project management and product knowledge to ensure a successful implementation of the Engine platform. You will be expected to have an in-depth knowledge of banking and technology to support client needs, and you’ll also work closely with the Engine engineering teams to反馈 feature requests and localisations.

What you\'ll get to do

• Manage the Engine delivery team for a particular client implementation, ensuring we meet programme delivery timescales and leading on the Engine implementation through all stages of the delivery lifecycle
• Build strong relationships with the client and partner teams at all levels
• Work closely with the programme’s solution architects and engineers on the localisation and configuration of the Engine Platform
• Use your understanding of the Engine product to bring the necessary knowledge to teams in different locations round the world
• Work closely with the Engineering team in the UK to reach agreement on programme schedule and requirements
• Work with the wider Engine team, with specific domain knowledge, to present a clear and compelling solution to the client
• Lead on demos of the product to clients
• Work with the Engine Product team to ensure product documentation is kept up to date
• Support with the iterative build process, testing, and go live for the client
• Support local integration work by bringing Engine and Starling knowledge

Read more about our Product Consultant, Cam Jarvis\'s time here: enginebystarling.com/careers/product-consultant/

Requirements

• You have worked in client-facing roles, in a consulting role, or at a technology company, with around 5 or more years of experience.
• You have some experience in financial services and technology delivery
• You have experience delivering complex programmes through all stages of the delivery lifecycle
• You can rapidly understand client problems and present solutions in a structured and informative manner
• You are a strong communicator and have experience working with clients or senior stakeholders
• We are looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world

Please Note We require our successful candidates to pass background checks (including but not limited to employment references, fraud checks, financial probity, social media, and criminal history).

Engine by Starling welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are unable to provide work permit or visa sponsorship for any role in Canada at this moment in time.

Interview Process

• Initial video interview with someone from the Product / Delivery team - 45 mins
• More in-depth interview with additional team members - 60 mins
• Final Interview with Chief Delivery Officer / Delivery Director - ~45 minutes

Benefits

About Us

You may be put off applying for a role because you don\'t tick every box. Forget that! While we can’t accommodate every flexible working request, we’re always open to discussion. So, if you\'re excited about working with us, but aren’t sure if you’re 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity and inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.