Programmatic Solutions Consultant, Amazon Advertising

Amazon; Old Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a dynamic team as a Programmatic Solutions Consultant, where you will empower clients to excel in their digital advertising strategies using Amazon's cutting-edge Demand Side Platform. This role is pivotal in driving customer success through expert onboarding and continuous support, ensuring clients leverage the full potential of the platform. Collaborate with cross-functional teams to enhance product offerings while advocating for customer needs. Embrace a culture of inclusion and work-life balance in an environment that values mentorship and professional growth. If you are passionate about digital advertising and customer engagement, this opportunity is perfect for you.

Benefits

Flexible Working Hours

Mentorship Programs

Employee-led Affinity Groups

Annual Learning Conferences

Diversity and Inclusion Initiatives

Qualifications

• 3+ years of experience in digital advertising and client-facing roles.
• Experience analyzing data to assess performance drivers.

Responsibilities

• Manage relationships with programmatic trading desk managers.
• Analyze data to identify improvement areas and formulate recommendations.

Skills

Digital Advertising

Client-facing Roles

Data Analysis

E-commerce

Omni-channel Marketing

DSP Experience

Education

Bachelor's Degree

Tools

Amazon DSP

DMPs

CDPs

Job description

Programmatic Solutions Consultant, Amazon Advertising

Amazon Ads is looking for a Programmatic Solutions Consultant in Toronto (CAN), to support customers using our demand-side platform, Amazon DSP.

As a Programmatic Solutions Consultant (PSC), you will manage the end-to-end experience of our enterprise customer, known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. The Programmatic Solutions Consultant has experience in advertising technology and the programmatic advertising domain, and is leveraging this expertise to help our customers meet and exceed their business objectives. In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Ads internal sales, product, and support teams to address customer needs.

Key job responsibilities

1. Owning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives.
2. Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices.
3. Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations.
4. Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists).
5. Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers.

A day in the life
A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conducting deep dives to determine root causes of issues and informing customers of the best course of action.

You will advocate for customers in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design. PSCs operate as trusted advisors to customers every day and ensure customers gradually develop into proficient users of our DSP, who see Amazon DSP as their preferred means to their goals.

You will be passionate about understanding customer objectives and addressing them using our book of services and engagement best practices to drive adoption of Amazon technologies. Your ownership, curiosity, and domain knowledge will allow you to comprehensively understand the details of our offerings and be able to speak to these to our customers with passion, authority, empathy, and clarity.

About the team
Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming, and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on Amazon.com, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon.

Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide. We believe we understand e-commerce advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising.

Here at Amazon Advertising, we embrace our differences. We are committed to furthering our culture of inclusion. We have 13 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team puts a high value on work-life balance. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfilment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

- 3+ years of digital advertising and client-facing roles experience
- Experience analyzing data and best practices to assess performance drivers
- Experience with annual brand and media planning

PREFERRED QUALIFICATIONS

- Experience in e-commerce or online advertising
- Experience in omni-channel marketing, search engine marketing or search engine optimization
- Hands-on experience working in a DSP or related ad tech platform (DMPs, CDPs, etc.)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Posted: December 23, 2024 (Updated about 17 hours ago)