Program Worker, Labour Market Assistance Program

CultureLink Settlement and Community Services; Toronto; On-site; CAD 40,000 - 43,000; Full time

Job summary

CultureLink Settlement and Community Services is hiring a Program Worker for the Labour Market Assistance Program in Toronto, Ontario. The role focuses on assisting newcomers to overcome barriers to employment, with emphasis on internationally trained professionals in health, education, STEM and trades, and a focus on women.

You will coordinate with internal programs and external partners, build employer relationships, and deliver one‑on‑one coaching, workshops, and networking activities to help

Qualifications

• Post-secondary diploma or degree in a relevant field such as career development, social work or adult education.
• Minimum three years of community work experience in coaching, mentoring, counselling or delivering workshops.
• Knowledge of newcomer issues and barriers to employment is preferred.
• Ability to provide client-focused services in a positive, professional and compassionate manner.

Responsibilities

• Meet with clients to assess skills, experience, education and career goals; identify barriers and action plans.
• Provide one-on-one coaching and employment counselling throughout the job search process.
• Develop and deliver workshops on employability, résumés, cover letters and Canadian workplace culture.
• Connect with regulators, industry experts and employers to support clients in regulated professions.

Skills

Client-focused service

Teamwork

Coaching & presentation

MS Office tools

Data entry & reporting

LinkedIn / online job search tools

Education

Post-secondary diploma or degree in a relevant field

Tools

MS Office

Data entry tools

Reporting tools

LinkedIn

Job description

Job posting, External

Job title: Program Worker, Labour Market Assistance Program

Classification: A

Vacancy Type: Existing

Compensation: $29.23- $31.02 per hour

Hours: 35 hours/week

Start / End Date: ASAP to March 31, 2027, with possibility of extension

Reports to: Manager, Programs and Services

Posting Date:July 09, 2026

Reference Number: CLU-2026-15

Deadline to apply: Until Filled

As part of our recruitment practices, Artificial Intelligence (AI) will not be used for the screening, assessment, or selection process for this job posting.

CultureLink is a settlement and community organization with 36 years’ experience in developing and delivering services to meet the needs of diverse communities. CultureLink works within an anti-oppression framework and is committed to equity. This is a bargaining unit position.

Job Summary:

CultureLink’s Labour Market Assistance Program assists newcomers, in Canada to overcome barriers that prevent them from entering the Canadian workplace and increase their employability in the Canadian job market. The program prioritises individuals with international training in health, education, STEM, and trades, and includes a focus on women. Services include but are not limited to one‑on‑one employment counselling, group workshops, mentor matches and networking activities to connect job seekers with employers. The Program worker will coordinate with other related programs in the Organization to provide holistic support for newcomers. The program worker will seek out new and strengthen existing employers, mentors and other external stakeholder relationships to achieve program goals. Building and maintaining positive relationships with CultureLink colleagues to provide labour market assistance support to CultureLink clients is essential to program success.

In‑person work at one or more sites and itinerant service delivery at partner sites will be required.

Maintaining positive relationships with partners and CultureLink colleagues is essential to program success. All agency staff are also expected to support each other and to collaborate on agency‑wide initiatives.

Duties

• Meet with clients to obtain information on their skills, experience, and education; identify their career goals and barriers to employment; and support them in developing a solution‑focused employment action plan
• Provide continuous one‑on‑one coaching and employment counselling support throughout the client's job search process by assessing their progress, and providing appropriate support in securing and sustaining meaningful employment.
• Develop and deliver workshops on topics such as employability skills, job search strategies, résumés/cover letter design, Canadian workplace culture, and other related topics
• Connect with employers from regulatory bodies, industry experts, and employers to serve as guest speakers and support from clients in regulated professions.
• Work with clients to assist them in developing tools for job search success such as resumes, cover letters, job portal profiles, job search tracking and interview skills
• Provide information on employment including accreditation, licensing, business ownership/self‑employment tailored to the interests of the client and make appropriate referrals to internal and external sources to minimize barriers and assist with progress in obtaining sustainable employment
• Host networking events to facilitate opportunities and platforms to connect with other professionals, employers and mentees to build networks and improve clients’ knowledge of their professional areas of interest.
• Recruit and Match industry‑specific mentors who can provide tailor‑made guidance and coaching support to clients/mentees using matching support platforms such as TRIEC and other related avenues. Provide ongoing support and monitoring of the mentoring process to ensure client and program needs are met.
• Ongoing outreach and promotion activities
• Ongoing data capture reporting, maintenance of program statistics; and submission of summaries/reports as required
• Other duties as assigned

Required Work Capacities

• Physical demands: sitting at a desk for computer work (at least 50% of the workday) and meetings; lifting files and supplies (up to 10 kg); working in an open office
• Non‑physical demands: travel for off‑site meetings and service delivery; evening work with advance notice; occasional deadlines; variety of tasks
• Social/emotional demands: teamwork; relationship/network‑building; exposure to emotional/confrontational situations; working closely with the public, with clients and with colleagues
• Cognitive/mental demands: attention to detail; self‑supervision/autonomy; multitasking; organizational ability/time management, adaptability, sound judgement, effective written communication

Qualifications

• Post‑secondary diploma or degree in a relevant field, preferably in career development, social work or adult education
• Minimum three years of community work experience, preferably in the employment sector in coaching, mentoring, counselling and/or delivering workshops
• Sensitivity and understanding of newcomer issues, specifically barriers to employment
• Ability to provide high‑quality, client‑focused services delivered in a positive, professional and compassionate manner
• Knowledge of the local labour market, community resources
• Vulnerable Sector Screening within the past six months (or availability to do so)
• Experience in group facilitation, coaching and presentation skills
• Proven experience using MS Office tools, data entry and reporting tools, social media platforms such as LinkedIn, and other online job search tools.
• Fluency in languages other than English is an asset
• Must be authorized to work in Canada