Program Support Worker

The Salvation Army in Canada; Northwestern Ontario; On-site; Full time

Job summary

The Salvation Army in Canada is looking for a dedicated professional to provide life skills support to clients in Thunder Bay District. This full-time position involves collaborating with Program Caseworkers, delivering programs, and documenting client progress, ensuring they achieve their goals while maintaining a confidential and supportive environment.

Qualifications

• Completion of a Community College Diploma in Social Services or equivalent.
• Minimum of 1 year prior related experience in social service programs.
• Strong oral and written communication skills essential.

Responsibilities

• Provide support in life skills, hygiene, and time management.
• Monitor client’s progress and prepare evaluations.
• Deliver the weekday Breakfast Program for Habitat Program Clients.

Skills

Communication

Interpersonal skills

Analytical thinking

Problem Solving

Patience

Cultural sensitivity

Education

Community College Diploma

Social Services Worker diploma or equivalent

Tools

Excel

Word

Database Management

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Service Responsibilities:

Skills

In collaboration with Program Caseworkers, provide support in the areas of life skills, living skills, and individual follow up support to clients, such as:

• Basic household management (cleaning, organizing)
• Hygiene
• Self Care
• Time management, help clients organize and develop a routine – facilitate completion of daily responsibilities.
• Ensure that clients meet their goals.
• Monitor client’s progress and make necessary recommendation for adjustments; prepare evaluations and progress reports.
• Ensure uniformity and timeliness of assessments and reporting.
• Communicate with Program Caseworkers and supervisor regarding client progress, problem solving and monitoring.
• Participate in the development and implementation of continuous quality improvement activities as assigned.
• Complete all required paperwork accurately and on time
• Effectively utilize computer management system to record client documentation while maintaining confidentiality and providing statistical reports.
• Develop and deliver the weekday Breakfast Program for Habitat Program Clients.
• Network and refer to The Salvation Army or community social service providers to coordinate resources for the benefit of clients and program, when necessary
• Perform other position related duties as required.
  
  

This position description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the incumbent.

Organizational Responsibilities

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Maintain information in confidence as required
• Attend C.A.R.S. Staff meetings as required.
• Participate as an active and responsible team member
• Represent the organization in a professional and engaging manner
• Participate in supervision and regular performance reviews/evaluations as required.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Participate in ongoing professional development and training.
  
  

This position description will be reviewed by the employee and supervisor on a regular basis. Amendments can be made at any time at the discretion of the employer.

Qualifications

• Completion of a Community College Diploma, Social Services Worker or equivalent
• Minimum of one (1) year prior related experience, including, experience in a variety of social service programs and experience communicating orally and in writing.
• Ability to teach basic independent living skills to clients in order for the clients to be successful after discharge from the program
• Ability to perform keen observation of clients by seeing, hearing and verbally communicating with clients
• Ability to work effectively with clients and staff in a culturally diverse environment
• Hands-on experience, working with the population involved; human services experience is required.
• Sensitivity, awareness, and understanding of client’s needs, problems, interests, skills, deficiencies, and idiosyncrasies
• Respect and work effectively with individuals of diverse culture, socioeconomic, and ethnic backgrounds
• Observe, understand, and use group dynamics
• Handle disruptive behaviors in a calm, professional manner
• Sensitivity, awareness, and understanding of client’s needs, problems, interests, skills, deficiencies, and idiosyncrasies
• Respect and work effectively with individuals of diverse culture, socioeconomic, and ethnic backgrounds; observe, understand, and use group dynamics and handle disruptive behaviors in a calm, professional manner; patience is also an important job requirement.
• Knowledge of addictions and mental health supports, techniques and resources.
• Demonstrate knowledge in the area of life skills instruction, although a specific degree in the area of instruction is not required.
• Patience is also an important job requirement.
• Strong oral and written communication skills is essential to this position
• Self-motivated and disciplined
• Good interpersonal skills
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with vulnerable clients, employers, community stakeholders, staff and volunteers.
• Ability to multi-task, set priorities and meet deadlines and responsibilities.
• Ability to work independently and cooperatively with staff, volunteers, and clients in a culturally diverse environment
• Analytical thinking, problem solving, follow through skills.
• Excellent computer and database skills (particularly Excel, Word, Internet and Access); ensuring accuracy and attention to detail
• Serve as an effective role model
• Ability to lift/move 25 lbs.
• Ability to present program materials in a clear concise and comfortable manner a must
• First Aid/CPR and Non-Violent Crisis Intervention training required or willing to obtain.
• Immunization for Hepatitis B and Tuberculosis screening.
• Hold a valid Ontario Class “G” driver’s license, own vehicle and insurance, a copy of a driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
• Screening through The Salvation Army Abuse Registry.
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.
• NOTE: Alternative combinations of education and experience may be considered
  
  

Conditions Of Employment

• Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required.
• This is a regular full-time position based on 30 hours per week.
• Travel may be required.
  
  

Normal hours of work – The hours of work and work schedule will be set by the supervisor as per program requirements, Monday to Friday and includes a ½ hour unpaid meal break where applicable.

Normal location of work is at 519 Pearl Street with some work at 545 Cumberland Street No

Compensation

The target hiring range for this position is $21.83 to $27.29 with a maximum of $32.75.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.