Program Support Worker

TSA The Salvation Army TSA; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community-focused organization is seeking a dedicated individual to support clients in developing life skills at The Salvation Army in Ontario. This full-time role (30 hours/week) requires effective communication with diverse populations and the ability to teach independent living skills. Compensation ranges from $21.83 to $27.29 per hour based on experience. Join a team committed to improving lives in the community.

Qualifications

• Minimum one year of relevant experience in social service programs.
• Experience working with vulnerable populations.
• First Aid/CPR and Non-Violent Crisis Intervention certification or willingness to obtain.

Responsibilities

• Provide support in life skills and individual follow-up to clients.
• Monitor client progress and prepare evaluations.
• Network clients to community social services.

Skills

Ability to teach independent living skills

Strong observational skills

Verbal communication skills

Written communication skills

Ability to work effectively with diverse populations

Education

Community College Diploma in Social Services

Tools

MS Office

Internet

Databases

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need across Canada and Bermuda. As a global Christian church, we help over 2 million people annually by providing essentials such as food, clothing, and shelter. We also support individuals facing unemployment, addiction, and family challenges. We are committed to adapting and innovating to meet emerging needs, living out our mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, we welcome people of all backgrounds and walks of life—there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs, and be a transforming influence in communities worldwide.

Job Description:

Service Responsibilities:

In collaboration with Program Caseworkers, provide support in life skills, living skills, and individual follow-up to clients, including:

• Basic household management (cleaning, organizing)
• Hygiene and self-care
• Time management—help clients organize and develop routines, facilitate completion of daily responsibilities
• Ensure clients meet their goals
• Monitor client progress and recommend adjustments; prepare evaluations and progress reports
• Ensure assessments and reports are consistent and timely
• Communicate with Program Caseworkers and supervisors regarding client progress and issues
• Participate in continuous quality improvement activities as assigned
• Complete all required paperwork accurately and on time
• Utilize computer management systems to record documentation, maintain confidentiality, and generate reports
• Develop and deliver the weekday Breakfast Program for Habitat Program Clients
• Network and refer clients to The Salvation Army or community social services to coordinate resources
• Perform other related duties as assigned

This description provides a general overview of the role and is not exhaustive of all responsibilities.

Organizational Responsibilities:

• Understand and uphold the Mission of The Salvation Army in Canada
• Maintain confidentiality
• Attend staff meetings
• Participate as a team member
• Represent the organization professionally
• Participate in supervision and performance reviews
• Comply with OH&S regulations and safety policies
• Engage in ongoing professional development

This position description will be reviewed regularly and amended as needed.

Qualifications:

• Completion of a Community College Diploma in Social Services or equivalent
• At least one year of relevant experience in social service programs and communication skills
• Ability to teach independent living skills
• Strong observational, verbal, and written communication skills
• Ability to work effectively with diverse populations
• Experience working with vulnerable populations and understanding of their needs
• Knowledge of addictions and mental health resources
• Patience, sensitivity, and respect for cultural diversity
• Ability to handle disruptive behaviors professionally
• Proficiency in computer skills (MS Office, Internet, databases)
• Physical ability to lift/move 25 lbs
• First Aid/CPR and Non-Violent Crisis Intervention certification or willingness to obtain
• Valid Ontario G driver's license, own vehicle, and insurance; satisfactory driving record
• Background check with vulnerable sector screening and abuse registry clearance

Note: Alternative combinations of education and experience may be considered.

Conditions of Employment:

• Work schedule may include evenings and weekends as needed
• Full-time, 30 hours/week
• Travel may be required
• Work primarily at 519 Pearl Street, with some work at 545 Cumberland Street

Compensation:

Salary range: $21.83 to $27.29 per hour, with a maximum of $32.75. Salary placement depends on experience, skills, and qualifications. The Salvation Army provides reasonable accommodations upon request.

Key Skills:

Nursing Home Experience, Developmental Disabilities, Direct Support, Computer Operation, Caregiving, Case Management, Special Needs, Training & Development, Child Protective Services, Experience with Children, Word Processing, Addiction Counseling

Employment Type: Full-Time

Experience: Minimum 1 year

Vacancy: 1

Monthly Salary: $21 - $27