Program Support Officer - Appendix D - FHSW

Humber College; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

Humber College is looking for a Program Support Officer to enhance the learning environment through diverse administrative and financial support. This role involves responding to inquiries, generating reports, and collaborating with academic leadership. Join us at Ontario's largest Polytechnic and contribute to a vibrant educational community.

Benefits

Diverse and supportive team

Tools and technology to succeed

Opportunities for professional growth

Qualifications

• Minimum of three (3) years’ progressive administrative or student advising experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Access, PowerPoint).
• Experience with data analysis and producing reports.

Responsibilities

• Provide administrative support to Academic Leadership and key stakeholders.
• Generate required reports for programs to support strategic objectives.
• Respond to student inquiries and provide support across various services.

Skills

Interpersonal Skills

Time Management

Analytical Skills

Education

3 year degree or diploma in Business, Communications, Entrepreneurship, Finance, Human Resources, Information Systems, Marketing

Tools

Microsoft Office

Adobe Acrobat

Job description

Find Your Spot at Humber

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

Job Details

Position Title: Program Support Officer

Job Type: Appendix- D Contract until May 2026

Hours: 37.5 hours per week

Faculty/Department: Faculty of Health Sciences and Wellness

Campus/Location: North Campus

Salary: FT Support Payband: G

Salary Range: $33.55 - $38.88

Starting Salary: $33.55

Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

About The PSO Role

The incumbent will provide direct support to Academic Leadership in the Faculty of Health Sciences & Wellness while providing a comprehensive range of support services to the students, professors, program coordinators (PCs), external stakeholders, in their assigned cluster of programming. Responsibilities include but are not limited to: administrative, program, financial, human resources, student, marketing, and inter-departmental support. The incumbent also acts as a resource to students, professors, PCs, and administrators on the application of the College’s academic policies and procedures. It is expected that the incumbent, therefore, will continue to develop opportunities that directly impact the learning environment. The volume and diversity of students encountered enhances the customer service requirements of this role.

Program Support

• Respond to internal and external inquiries
• Provide administrative support to key stakeholders with the annual program review and renewal process, including but not limited to program mapping, course outlines, calendar reviews and Faculty guides
• Provide support with: Process Program Planning Development and Renewal curriculum changes in accordance to Ministry and internal rules and deadlines
• Provide support to Program Advisory Committees ensuring procedures are followed.
• Prepare, disseminate and archive student and program communications
• Collect information such as scholarship forms, awards nominations forms, signed SWFs, and documentation for accreditation reviews
• Provide administrative and logistical support for program-related meetings and events,
• Provide planning support including but not limited to calendaring, course scheduling, loading sheets
• Maintain program records in appropriate databases (i.e., student records, ex. grade change forms)
• Provide support to Academic Leadership with regard to all program services and evaluations
• Provide support and work in collaboration with other members of the support staff team
  
  

Administrative Support

• Generate required reports for programs to support the Faculty’s strategic objectives
• Support creation, implementation and tracking of special projects as required including project mapping and completion monitoring using appropriate tools
• Under the direction of the AL, analyze service delivery and/or internal processes to recommend improvements, and recommend and implement efficient internal processes for service delivery
• Participate in and contribute to program and cross-college committees as required (this may include, but is not limited to room bookings, creating agendas, note-taking, tracking deliverables, attendance, and payments if required)
• Support Faculty-wide meetings and events.
• Under the direction of the AL, provide backend support in creating Standard Workload Forms (SWFs), including but not limited to pulling data and reports, recording and compiling information, and applying administrative updates
• Process facilities work orders, follow up and track requests until completion, as required
  
  

Financial Support

• Under the direction of the AL, generate financial reports
• Under the direction of the AL, process and complete purchases consistent with the policies of Humber Finance
• Responsible for Banner Finance including requisitions, purchase orders, receiving, follow-up, transaction details, etc.
• Ensure purchasing policy is adhered to
• Provide financial support to the AL within the Faculty
• Maintain and update Academic Resource Planning Model (ARPM) spreadsheets including enrolment planning, staffing updates, and report generation
• Analyze detailed budget transactions to identify errors and ensure proper expense allocations and advise AL on improved budget allocations
• Process journal vouchers for inter-departmental charges or corrections to misallocated charges
• Process budget transfers as required to correct non-sufficient funds or re-allocation of funds
• Remain informed on approved vendors, changes to rules, etc.
• Responsible for Chrome River receipt reconciliation for the AL
• Work with AL on budget development and budget forecasting
  
  

Student Services and Support

• Respond to student enquiries and redirect as appropriate (e.g., financial awards, scholarships, appeals, petitions, SAFs etc.)
  
  

Human Resources Support

• Produce, collect, and process contracts for part-time Professors/Instructors part-time administrators, part-time support, and work-study employees
• Process information as required by AL in the Human Resources Management System (HRMS) and other HR related processes. This includes, but is not limited to, entering timecards, processing, tracking, and communicating regarding Payment Authorization Forms (PAFs), and following up on HR and pay related concerns
• Support onboarding processes and troubleshoot when required
  
  

Other Duties As Assigned

• Performs other related duties or projects as assigned including providing assistance and support to other staff, areas or events within the department/Faculty as required
  
  

Hours Per Week

37.5

Position Type

Appendix D

Payband

G

Minimum Salary

33.55

Maximum Salary

38.88

Work Locations

North Campus

Job Family

Health Sciences

Duration of Need

Until May 2026

Deadline to Apply

June 17, 2025

Job Posting

6/11/25

Department

Faculty of Health Sciences and Wellness

About You

You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

Education

• 3 year degree or diploma in Business, Communications, Entrepreneurship, Finance, Human Resources, Information Systems, Marketing and any other related fields of study.
  
  

Experience/Skills

• Minimum of three (3) years’ progressive administrative or student advising experience in a post-secondary environment.
• Experience with compiling and analyzing research-based data from various sources, producing reports and identifying trends from data to develop solutions and strategies.
• Experience with drafting and proofreading communications, supporting and/or advising students on courses and programs selection, supporting curriculum planning, and academic program delivery, interpreting policies and procedures, special events.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Access, and PowerPoint), and Adobe Acrobat.
• Excellent time management and multitasking skills.
• Proven ability to work independently on assigned tasks with minimum supervision.
• Excellent interpersonal skills with an ability to work in a team environment.
• Ability to use office equipment – phone, photocopier, printer, fax and troubleshoot technical minor problems.
• Proven excellent verbal and written communications skills.
  
  

If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

What's in it for you?

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks!
  
  

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([e-mail]).