Program Support Manager

MTU Maintenance Canada; Delta; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading aerospace maintenance company in Delta, BC, is looking for a Program Support Manager to lead contract negotiations and manage customer relationships. The ideal candidate has a Bachelor's degree and 5-7 years of experience in aviation finance or customer support. Strong leadership and negotiation skills are essential. This role offers competitive compensation between $100,000 and $125,000 with a comprehensive benefits package.

Benefits

Generous relocation package

100% match company pension

Extended Medical and Dental Programs

Disability Insurance

Employee and Family Assistance Program

Qualifications

• Minimum 5-7 years of experience in customer support accounting or finance in an aviation environment.
• Intermediate knowledge of export control and compliance.
• Strong verbal and written communication skills.

Responsibilities

• Prepare proposals and manage contract negotiation and compliance.
• Support sales teams in negotiation offers and contracts.
• Monitor all key KPIs and Program health.

Skills

Project Management Methodology

Leadership Experience

Advanced negotiation and closing skills

Customer service-oriented thinking

Analytical thinking

Education

Minimum Bachelor / University degree in a Business related area

Tools

SAP or similar ERP

Microsoft Office

Tableau

Job description

MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies the largest independent provider of commercial engine maintenance services worldwide. Quality efficiency and innovation are our strengths. You too can become part of our dedicated team in Delta BC as

Program Support Manager

Code : MVRV / 23235

Salary : $100000.00 to $125000.00 per year

The Program Support Manager will be the main focal for preparation of proposals / bids contract negotiation and compliance with contract commitments and commercial risk assessment including impacts to the teams ability to achieve service quality and timeliness of objectives.

As the lead of the Sales Support team he / she also provides commercial guidance to Customer Account Managers to track and manage the revenues the costs and the profitability of the Business Plan. The incumbent will also Identify and mitigate the risks & opportunities of the contract impacts on the business plan and ensure associated actions are engaged. The team is the technical and commercial interface between the company and the customer. The Program Support Manager will be responsible for the professional management and support of its customers and contracts and core KPIs externally to the customer and internally to MTU.

Typical duties include representing the customer effectively within MTU by building and leading a team to drive the customers requirements through the organization on time on budget on quality ensuring and improving our customers satisfaction while maintaining optimum results for MTU-C and its customers. The Program Support Manager must also have experience in process implementation and transformation / change management. They must also be fluent with current technology and experience with Tableau.

Your Tasks : Leadership

• With the Sr. Manager Accessory Programs the Program Support Manager will support the strategic plan for the team as well as;

Foster an open honest and fair working environment for the team - Communication is key

Ensure all processes and requirements are clearly documented and understood by the team

Positive team environment open to change and feedback

Provide leadership coaching guidance as required and regular feedback to the team

Build relationships within the MTU network

Sales Oriented

Prepare comprehensive Accessory Service offer that meet complex customer requirements including detailed cost analysis

Develop effective sales strategies in close cooperation with Sales and Customer Account Management

Manage strategic sales campaigns across all market areas coordinating of the bidding team monitoring company processes gathering necessary information from specialist departments and the representing customer interests

Conduct risk and potential analyses in coordination with relevant cross functional departments

Support sales teams in the negotiation offers and contracts which may involve customer visits

Drive cross-departmental collaboration to enhance sales expertise and manage strategic initiatives within the sales environment

Continuously improve and optimize IT tools processes and methodologies within the bidding process

Support sales activities with existing and new customers involvement in proposals and contracts for new customers. Compile required tender documentation.

Manage customer orders and contracts as well as ensure profit and loss analysis.

Shop Visit Related

Ensure each shop visit follows the shop visit execution process technical requirements outlined in the Component Maintenance Manual (CMM) commercially and meets the companys financial goals

Contract Related

Support customer program reviews

Monitor all key KPIs and Program health : TAT budgets / costs customer satisfaction quality in accordance with contractual arrangements customer requirements and MTU requirements.

Ensure optimized contract management and post shop visit analysis

Optimize the financial result in accordance to MTU guidelines.

Responsible for coordination of on-call service and AOG support.

Initiate customer complaint management and voice of the customer actions as required

Ensure that after each shop visit the organization evaluates the activities and processes with a focus for continuous improvement

Ensure that effective customer set-up is achieved and that the customer requirements and budgets are effectively communicated to Operations and implemented prior to the shop visit.

Build both strong internal and external customer relationships based on trust and reliability

Our Requirements :

Minimum Bachelor / University degree in a Business related area of Customer Support Accounting or Finance

Minimum 5-7 years of experience in customer support accounting or finance in an aviation environment.

Intermediate knowledge of SAP or similar ERP Customer Support specific functions / transactions.

Advanced knowledge of practices and regulations as well as aviation specific requirements in respect to Maintenance Repair and Overhaul Operations.

Intermediate knowledge of export control and compliance

Proficiency with Microsoft Operation System Windows System and all MS Office programs.

Advanced negotiation and closing skills.

Advanced ability to read about and understand technically complex issues.

Strong verbal and written communication skills

Excellent customer service-oriented thinking

Advanced ability to think analytically and in a business-like manner

Travel is required for this role

We Offer :

Generous relocation package available to eligible candidates

We offer great benefits from your first day (no waiting period)

100% match company pension

Extended Medical and Dental Programs

Disability Insurance

Employee and Family Assistance Program

Life Insurance

Vision Care and Rx Safety Vision Program

Free On-site Parking

Go to ourwebsiteto learn more about us. After your application is received hiring managers will review for potential next steps.

MTU supports diversity in the workplace and encourages applications from all qualified individuals including women members of visible minorities aboriginal persons and persons with disabilities.

This position may require access to export-controlled goods and technology. As a condition of employment candidates must be able to comply with all applicable export control laws including the Canadian Controlled Goods Program. Candidates may be required to provide relevant information and documentation for the purpose of confirming their ability to access and handle export-controlled goods and technology.

MTU Maintenance Canada does not use Artificial Intelligence (AI) to review and / or screen candidates.

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 100000 - 125000