Program Support Clerk

Island Health; Nanaimo; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking a Program Support Clerk to provide administrative and clerical support at its facility. The ideal candidate will have a Grade 12 education, Office Administration certification, and experience in a medical setting. Responsibilities include managing client data, handling inquiries, and assisting with various office tasks. This role requires strong communication skills and the ability to work both independently and collaboratively.

Qualifications

• Minimum 3 years of related administrative experience required.
• Must possess valid BC Class V Driver's License.
• Experience in a similar healthcare environment is an asset.

Responsibilities

• Provide administrative and clerical support to program and clinic staff.
• Maintain client data and enter information into databases.
• Handle routine inquiries from clients and staff.

Skills

Communication

Organization

Typing

Problem Solving

Empathy

Education

Grade 12 graduation

Office Administration certificate

Certificate in Medical Terminology

Tools

Word Processing Software

Spreadsheet Software

Database Software

Job description

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Administrative Coordinator, the Program Support Clerk provides site administrative and clerical support services including reception to clients entering the service and secretarial support services for the program and clinic staff. Types a variety of correspondence and documents. Maintains client data, enters information into databases or spreadsheets in accordance with standard formats. Performs routine cash handling duties. Answers routine inquiries from staff, physicians, other service providers, clients and members of the general public regarding services, activities, and intake procedures. Orders and maintains office supplies.

Travel may be a requirement of this position. If applicable, transportation arrangements must meet the operational requirements of the Vancouver Island Health Authority in accordance with the service assignment and the incumbent must be able to operate a motor vehicle.

QUALIFICATIONS:Education, Training And Experience

Grade 12 graduation; Office Administration certificate including courses in word processing, spreadsheet and database software; certificate in Medical Terminology. A minimum of three (3) years recent related administrative or secretarial experience in a similar environment, or an equivalent combination of education and experience. Valid BC Class V Driver's License.

Skills And Abilities

• Demonstrates a welcoming, empathetic and hopeful attitude with respect to persons.
• Ability to communicate effectively, both verbally and in writing;
• Ability to plan, organize and prioritize work;
• Ability to work independently, and in cooperation with others;
• Ability to deal with addicted and mentally ill clients and their families;
• Ability to establish and maintain rapport with clients;
• Ability to type a minimum of 55 words per minute;
• Ability to utilize Word Processing, spreadsheet and database software;
• Knowledge of general office procedures;
• Ability to analyze and resolve problems;
• Ability to do basic mathematical calculations;
• Ability to operate related equipment, e.g. personal computer, photocopier, facsimile and multi-line telephone;
• Physical ability to carry out the duties of the position.
  
  

Link To Full Job Description

https://jd.viha.ca/JD5716.pdf